Status impact color legend
- Black impact: None
- Yellow impact: Minor
- Red impact: Major
- Blue impact: Maintenance
[SERVERLESS CONTAINER/FUNCTION][NL-AMS] - Sporadic 502 and 504 errors
Incident
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Monitoring
From what we have seen as of now, it seems that the time ranges on which users receive 5xx errors match with a higher load and more connections opened on our gateways.
We have deployed a fix to increase the capacity of our gateways on 8:45 UTC, and we are closely monitoring the situation.
We sincerely apologize for any inconvenience.
We have deployed a fix to increase the capacity of our gateways on 8:45 UTC, and we are closely monitoring the situation.
We sincerely apologize for any inconvenience.
Update
Erratum:
- So far, the first occurrences of this issue appeared on 2026-01-08. We are still gathering metrics to understand if it has also happened before.
- Impacted users might see all of their requests during specific periods of time (from 10m to 30m) return 5xx errors.
- So far, the first occurrences of this issue appeared on 2026-01-08. We are still gathering metrics to understand if it has also happened before.
- Impacted users might see all of their requests during specific periods of time (from 10m to 30m) return 5xx errors.
Investigating
A subset of users on nl-ams (~35%) may experience sporadic 502 or 504 errors when accessing their Serverless Functions and Serverless Containers. These errors are very sporadic, so we expect only a few amount of requests to fail.
We've seen the first occurrences on 2026-01-20.
We are investigating, sorry about any inconvenience.
We've seen the first occurrences on 2026-01-20.
We are investigating, sorry about any inconvenience.
This incident affects: Elements - AZ (nl-ams-1, nl-ams-2, nl-ams-3) and Elements - Products (Serverless Functions and Containers).