Google Cloud region down in France affecting some services (Kapsule, payment, etc.)

Incident Report for Scaleway

Resolved

This incident has been resolved.

Posted May 09, 2023 - 13:10 CEST

Update

Dedibox payments are now back

Posted Apr 26, 2023 - 20:36 CEST

Update

BookMyName payments are now back

Posted Apr 26, 2023 - 16:26 CEST

Update

PAR region is no longer impacted.

A workaround has been put in place.
The creation of nodes and pots is working again.

Posted Apr 26, 2023 - 12:49 CEST

Update

WAW and AMS regions are no longer impacted.

Posted Apr 26, 2023 - 11:57 CEST

Update

The creation of clusters or their update is also impacted.

From the Dedibox console, the payments by credit card are in error.

And from BookMyName, you can get a 502 error when you try to make a payment

Posted Apr 26, 2023 - 10:55 CEST

Identified

Most nodes will not be affected because the images in question are cached. Newly created nodes will be impacted, however.

Posted Apr 26, 2023 - 10:32 CEST

Investigating

An issue is ongoing on a GCP datacenter hosting registry.k8s.io, from Paris we are unable to pull any images from this registry.
Customers are not able to start pods as it should first pull the pause containers hosted on registry.k8s.io

Posted Apr 26, 2023 - 10:16 CEST

This incident affected: Elements - AZ (fr-par-1, fr-par-2, fr-par-3, nl-ams-1, nl-ams-2, pl-waw-1) and Elements - Products (Kubernetes Kapsule).