[RPN-SAN] san-hdd-15.rpn.online.net instability

Incident Report for Scaleway

Resolved

We confirm that the issue on SAN 15 is now fixed.

We found the root cause that caused the server to get misconfigured after a reboot (both SANs unexpectedly rebooted over a course of two weeks), which led the master and slave being unable to communicate properly, causing disruption of service.

We hot-patched the configuration utility to avoid this issue from happening again and are working on improving the reliability of this tool.

Posted Aug 12, 2021 - 12:56 CEST

Investigating

We are currently investigating this issue, please get in touch with our technical assistance if you are still unable to connect to the SAN at the moment.

Posted Aug 11, 2021 - 12:26 CEST

Monitoring

Our storage team has handled parts of the issue, connecting to the SAN is now possible again but appears not to be available for all customers. We are working on globally reestablishing the service.

Posted Aug 11, 2021 - 11:30 CEST

Investigating

The incident was escalated to our product team.

Posted Aug 10, 2021 - 10:42 CEST

This incident affected: Dedibox - Products (SAN).