Email reception delay

Incident Report for Scaleway

Resolved

Issue now appears to be fixed.
Email accounts' access has been restored, and we are not noticing any delay regarding email reception.

Posted Jan 24, 2021 - 10:50 CET

Update

Some users are reporting being unable to access their email accounts.
Issue has been escalated to our Webhosting team, we will update this status as soon as we have additional details.

Posted Jan 23, 2021 - 12:54 CET

Update

Unavailability to the webmail platform has been resolved. We are still working full time on the delays on reception.

Posted Jan 22, 2021 - 14:56 CET

Investigating

The delay issue appears to be back, again.
We're checking with the team

Posted Jan 22, 2021 - 10:03 CET

Monitoring

The load has come back to an acceptable level once again. We're setting up mitigation scripts and are monitoring them.
All the emails in the queue were delivered, none were lost.

Posted Jan 22, 2021 - 07:10 CET

Identified

The issue does impact the connection to our storage system. Even using the IMAP protocol, you may not reach your email.
We are still working to resolve this matter.

Posted Jan 21, 2021 - 17:40 CET

Investigating

We are currently encountering another issue with our webhosting mail service.
Like the status https://status.scaleway.com/incidents/k8vxkd94p497 you may experience delay to receive your email.
The first issue and status has been resolved, it seems to come from another root cause. We are still investigating.

Posted Jan 21, 2021 - 16:00 CET

This incident affected: Dedibox - Products (Hosting).