[Webhosting] Outbound emailing issues

Incident Report for Scaleway

Resolved

This incident has been resolved.
If you still experiment some issues, please contact our support.

Posted Sep 27, 2021 - 13:04 CEST

Monitoring

The situation should be back to normal, transfers and forwards are being handled correctly now.
We continue monitoring the situation.

Posted Sep 23, 2021 - 17:18 CEST

Identified

Customers may face issues with sent emails not being received and transfers not working properly, or a delayed reception.
Our product team has been notified, and working on the issue.

Posted Sep 23, 2021 - 13:56 CEST

Update

Our product team is still working on it. We will keep you updated.

Posted Sep 17, 2021 - 19:51 CEST

Update

Our outbound SMTP service faced a few instabilities after the fix due to the amount of queued emails. It has now all be handled, we will however keep monitoring the situation for the time being.

Posted Sep 17, 2021 - 12:03 CEST

Monitoring

Our SMTP relay is now available again, the email queue is being handled and operations should be back to normal very soon. We are monitoring the situation and will update this status again later today.

Posted Sep 16, 2021 - 17:46 CEST

Investigating

We have detected an issue with one of our outbound SMTP services which is currently unavailable.

Concerned customers may face issues with sent emails not being received and transfers not working properly.

Our product team has been notified, we will update this status as soon as we have more information.

Posted Sep 16, 2021 - 16:57 CEST

This incident affected: Dedibox - Products (Hosting).