[WEBHOSTING] Database inaccessible on pf15 & pf16

Incident Report for Scaleway

Resolved

This incident has been resolved.

Posted Oct 12, 2023 - 16:50 CEST

Update

We are continuing to monitor for any further issues.

Posted Oct 12, 2023 - 16:48 CEST

Monitoring

Our teams are gradually deploying the version of mysql to version 8.x, for this, they need to move your database to a new physical server, it will be important to use the defined database host on the console
please check if you don't use pfX-mysql.online.net

During the migration, however, it is possible to have a service interruption of a few hours until 24 hours maximum, it is the delay of dns migration in fact

If your site does not work after 24 hours, do not hesitate to contact us by ticket so that we can check the cause.

Posted Oct 03, 2023 - 17:19 CEST

Investigating

Many customers no longer have access to their databases and sites are down.

We are currently investigating this issue.

Posted Oct 01, 2023 - 07:23 CEST

This incident affected: Dedibox - Products (Hosting).