Status impact color legend
  • Black impact: None
  • Yellow impact: Minor
  • Red impact: Major
  • Blue impact: Maintenance

[VPCL] - [nl-ams-3] Connectivity Issue

Incident Report for Scaleway

Resolved

This incident has been resolved.
Posted Jun 27, 2025 - 11:33 CEST

Monitoring

We sincerely apologize for the inconvenience caused during our recent maintenance operation. The issue has been resolved, and all services should now be back to normal. Thank you for your patience and understanding. If you have any further concerns, please don’t hesitate to contact us.
Posted Jun 26, 2025 - 17:30 CEST

Identified

Our team is currently working to resolve an issue that occurred during a scheduled maintenance operation. Unfortunately, an error was made when the wrong machines were serviced. Rest assured, our engineers are taking all necessary steps to fix this promptly.
Inter-AZ traffic (including InstanceElastic Metal) in VPC is actually OK. Only DHCP and DNS are affected by the incident on NL-AMS-3.
Posted Jun 26, 2025 - 17:28 CEST

Investigating

There is currently a connectivity issue affecting the Virtual Private Cloud (VPCL) in the Amsterdam region (nl-ams-3). This issue is causing degradation in DHCP services and DNS resolution.

Impact :
Users may experience difficulties in obtaining IP addresses via DHCP.
DNS resolution may be unavailable, affecting the ability to resolve domain names to IP addresses.
This also impacts the connectivity of instances and Elastic Metal.
Posted Jun 26, 2025 - 16:49 CEST
This incident affected: Elements - Products (Network).