[Billing] - Duplicate email sent for Purchase Orders

Incident Report for Scaleway

Resolved

This incident has been resolved.

Posted Jul 07, 2026 - 11:12 CEST

Monitoring

The issue has been found and fixed. Duplicate billing emails were sent, especially during the domain direct purchase. Actual charges were processed only once.

Posted Jul 06, 2026 - 18:19 CEST

Investigating

Customers may receive duplicate email notifications for their purchase orders.

Posted Jul 06, 2026 - 13:36 CEST

This incident affected: Elements - Products (Billing).