[Webhosting] cPanel 1001 platform instabilities

Incident Report for Scaleway

Resolved

This incident has been resolved.

Posted Feb 09, 2022 - 09:36 CET

Monitoring

We have stabilized the situation on platform 1001, this incident should be resolved.
We're still monitoring the situation for now.

Posted Feb 05, 2022 - 10:05 CET

Update

The actions of our product team improved the situation but the platform is still showing instabilities. The problem remains identified, we are currently working to provide a better solution as soon as possible.

Posted Feb 02, 2022 - 15:52 CET

Identified

The issue has been identified, and a fix is currently implemented.
Our product team is monitoring the situation.

Posted Feb 02, 2022 - 10:29 CET

Update

Our product team is fully focused on this issue and is taking actions to fix the platform, although instabilities may still be observed from times to times until we are done.

We will update this status again tomorrow morning as soon as we have more information to communicate.

Posted Feb 01, 2022 - 18:57 CET

Investigating

We are currently encountering instabilities with cPanel platform 1001.
Websites on the platform may be slow to load or experience timeouts, and the Cpanel connection may encounter the same symptoms.

Our engineers are investigating the issue, and monitoring the situation.

Posted Jan 31, 2022 - 14:27 CET

This incident affected: Dedibox - Products (Hosting).