[DC5] Rack C8 in Room 7 connectivity issues

Incident Report for Scaleway

Resolved

After its replacement, the switch has shown no sign of issues. The situation is resolved.

Posted Aug 02, 2024 - 10:17 CEST

Monitoring

The switch has been replaced and the servers should be reachable now.
Our network team will keep the switch under monitoring.

Posted Aug 01, 2024 - 13:30 CEST

Investigating

Rack C8 in Room 7 at DC5 had some connectivity troubles due to crash regarding the network device.
All servers in this rack are currently unreachable.
Network team requested to replace the hardware to recover the service but we have no ETA for now.
A previous status had already been opened regarding this situation : https://status.scaleway.com/incidents/z9zfycjjyp6k

Posted Aug 01, 2024 - 12:26 CEST

This incident affected: Dedibox - Products (Dedibox) and Dedibox - Datacenters (DC5).