[DC3] Power issue in S4-5

Incident Report for Scaleway

Resolved

Room 4-5
* A18 is back online
* D12 is back online again
* D13 is back online again
* E12 is back online (public + RPN)
* E21 is back online (public + RPN)
* F15 is back online (public + RPN)
Room 3-2
E2 is back online (public + RPN)
E3 is back online

The incident has been fully solved by our network engineers.

Posted May 31, 2021 - 17:35 CEST

Update

Room 4-5
* A18 is back online
* D12 is back online again
* D13 is back online again
* E12 is back online (public + RPN)
* E21 is back online (public + RPN)
* F15 is still offline (public + RPN)
Room 3-2
E2 is back online (public + RPN)
E3 is back online

Posted May 31, 2021 - 17:31 CEST

Update

Room 4-5
* A18 is back online
* D12 is still offline
* D13 is still offline
* E12 is back online (public + RPN)
* E21 is back online (public + RPN)
* F15 is still offline (public + RPN)
Room 3-2
E2 is back online (public + RPN)
E3 is back online

Posted May 31, 2021 - 17:04 CEST

Update

Room 4-5
* A18 is back online
* D12 is back online
* D13 is back online
* E12 is back online (public + RPN)
* E21 is back online (public + RPN)
* F15 is still offline (public + RPN)
Room 3-2
E2 is back online (public + RPN)
E3 is back online

Posted May 31, 2021 - 16:55 CEST

Investigating

We're encountering an issue linked to few racks in DC3.

Room 4-5:
A18
D12
D13
E12
E21
F15

Impacted RPN racks are:
E2
E3

Our teams are already hard at work to fix this issue.

Please note that this issue is linked to our preventive mechanical maintenance of generators + load tests of generators on the same datacenter. For further details, please check: https://status.scaleway.com/incidents/l2spnnw980rb

Posted May 31, 2021 - 16:46 CEST

This incident affected: Dedibox - Datacenters (DC3).