Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

[DEDIBACKUP] - [fr-par-1] Error 500 on the dedibackup access

Investigating - Since Saturday, 13 September at 10 p.m. Paris time, we have noticed the first cases of difficulty accessing DC3's dedibackup. This may cause issues when trying to access or manage your backups. We are currently investigating the issue.
Sep 14, 2025 - 00:50 CEST

[DEDIBOX] - [fr-par-1] High CPU usage on router

Monitoring - The high CPU usage on a router hosting DEDIBOX servers in fr-par-1 has been resolved. There was no impact on forwarding, and no side effects such as ARP or IPFO moves were observed.
Sep 12, 2025 - 14:00 CEST

Update - Our network team will need to perform an emergency maintenance on this router the 12/09/2025 from 09:30AM UTC time to 10:30AM UTC.

You will experience a loss of public connectivity on your node hosted in dc2 room 101 racks N13 to N18, G20 to G37 and H20 to H22, during the maintenance window.
Feel free to reach us if you need further assistance.

Thank you for your understanding.
Sep 12, 2025 - 09:57 CEST

Identified - The router health got worse over the night, ARP process on the device is now stuck and newer ARP entries can't be entered in the system, as such it is affecting the IPFO moves on the device.
Our engineer are working on stabilizing the situation, it might come with an emergency maintenance.
Sep 12, 2025 - 09:49 CEST

Investigating - Since 5:00 PM CET, we have observed a high increase of CPU usage on a router hosting Dedibox servers in fr-par-1.

Server concerned : dc2 room 101 racks N13 to N18, G20 to G37 and H20 to H22

CPU usage is currently high but stable and no side effects are being observed, we will resume the operation to find the root cause of the issue during working hours
Sep 11, 2025 - 18:49 CEST

[VPC] - [fr-par] DNS resolvability issues through private network

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 2025 - 18:53 CEST

Investigating - We are experiencing some difficulties with DNS resolution via a private network.
This only affects SRV records.

We are doing everything we can to resolve this quickly.
Sep 10, 2025 - 18:41 CEST

[WAW]-Maintenance on Managed DB for PostgreSQL instances in WAW

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 2025 - 08:00 CEST

Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for PostgreSQL resources in pl-waw region.

This maintenance will upgrade your PostgreSQL 13,14,15 and 16 engine to the latest minor version.

You may apply the maintenance from 2025-09-10 08:00 UTC to 2025-09-24 08:00 UTC directly from the Scaleway console or via our API.

If you do not apply the maintenance by 2025-09-24 08:00 UTC, it will be applied automatically on 2025-09-24 08:00 UTC.

Impact: A few seconds downtime on HA instances, around 1min downtime on standalone instances.
Sep 10, 2025 08:00 - Sep 25, 2025 08:00 CEST

Emails to Orange MXs delayed

Investigating - Since September 8, 2025, emails sent to Orange MXs may experience delays.
Sep 08, 2025 - 14:55 CEST

[WEBHOSTING CLASSIC]-Blacklist Microsoft

Investigating - The IP address 51.159.208.135 of our DEDIBOX Classic Hosting is blacklisted by Microsoft.

Our team is investigating the situation.
Sep 01, 2025 - 14:33 CEST

[MANAGED INFERENCE] - Increased time for deployment creation and update

Update - We are continuing to work on a fix for this issue.
Aug 19, 2025 - 12:08 CEST

Identified - Provisioning of the infrastructure powering managed inference deployments is currently impacted by increased latency.
This may impact the time required to create and update deployments.
Aug 19, 2025 - 11:34 CEST

SMS Routing to US Numbers

Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.
Jul 21, 2025 - 10:30 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST

Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 16, 2025 - 12:15 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Uptime over the past 90 days. View historical uptime.

Elements - Products Degraded Performance

90 days ago

100.0 % uptime

Today

Instances Operational

Elastic Metal Operational

Apple Silicon Operational

Object Storage Operational

Block Storage Operational

Container Registry Degraded Performance

Network Operational

Private Network Operational

Public Gateway Operational

Load Balancer Operational

Kubernetes Kapsule Operational

Serverless Functions and Containers Operational

Serverless-Database Operational

Jobs Operational

Databases Operational

Messaging and Queuing Operational

Domains Operational

IoT Hub Operational

Web Hosting Operational

Transactional Email Degraded Performance

IAM Operational

Observability Operational

Secret Manager Operational

Environmental Footprint Operational

Developer Tools Operational

Account API Operational

Billing API Operational

Edge service Operational

Elements Console Operational

Website Operational

Generative API Operational

90 days ago

100.0 % uptime

Today

Managed Inference Degraded Performance

90 days ago

100.0 % uptime

Today

Elements - AZ Degraded Performance

fr-par-1 Degraded Performance

fr-par-2 Degraded Performance

fr-par-3 Degraded Performance

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Operational

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox VPS Operational

Dedibox - Datacenters Partial Outage

DC2 Operational

DC3 Partial Outage

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Saagie - Products Operational

Product-1-ACO Operational

Product-2-BOU Operational

Product-3-BV Operational

Product-4-DN Operational

Product-5-MAT Operational

Product-6-SIPDEV Operational

Product-7-SIPINT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Web Hosting Dedibox - cPanel platform 1005 Sep `15`, `2025` `09:00`-`10:00` CEST

Maintenance: Server update
A downtime of 10 min can be expected during the maintenance
Posted on Sep 09, 2025 - 17:00 CEST

[AMS]-Maintenance on Managed DB for PostgreSQL instances in AMS Sep `16`, `2025` `08:00` - Sep `30`, `2025` `08:00` CEST

Our Database Team is scheduling a maintenance for all Managed DB for PostgreSQL resources in nl-ams region.

This maintenance will upgrade your PostgreSQL 13,14,15 and 16 engine to the latest minor version.

You may apply the maintenance from 2025-09-16 08:00 UTC to 2025-09-30 08:00 UTC directly from the Scaleway console or via our API.

If you do not apply the maintenance by 2025-09-30 08:00 UTC, it will be applied automatically on 2025-09-30 08:00 UTC.

Impact: A few seconds downtime on HA instances, around 1min downtime on standalone instances.
Posted on Sep 10, 2025 - 15:26 CEST

Web Hosting Dedibox - cPanel platform 1006 Sep `16`, `2025` `09:00`-`10:00` CEST

Maintenance: Server update
A downtime of 10 min can be expected during the maintenance
Posted on Sep 09, 2025 - 17:01 CEST

Web Hosting Dedibox - cPanel platform 1007 Sep `17`, `2025` `09:00`-`10:00` CEST

Maintenance: Server update
A downtime of 10 min can be expected during the maintenance
Posted on Sep 09, 2025 - 17:02 CEST

[Product-1-ACO - Saagie] Migration of the Product-1-ACO Platform to Scaleway Products Sep `23`, `2025` `08:00`-`15:00` CEST

We will be performing a scheduled maintenance to migrate the Product-1-ACO Saagie platform to Scaleway products.

Start time: 23/09/2025 08:00am
End time: 23/09/2025 15:00pm

Impact: During this maintenance window, the Product-1-ACO Saagie environment will be totaly unavailable. it concerns all jobs, pipelines, applications, databases an storages.

This migration is part of our ongoing efforts to improve infrastructure reliability, scalability, and performance.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful migration.
Posted on Sep 12, 2025 - 17:05 CEST

Past Incidents

Sep 14, 2025

Unresolved incident: [DEDIBACKUP] - [fr-par-1] Error 500 on the dedibackup access.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

Unresolved incident: [DEDIBOX] - [fr-par-1] High CPU usage on router.

Sep 11, 2025

[VPC] – [fr-par/nl-ams] Intermittent NTP Server Connectivity Issues

Resolved - This incident has been resolved.
Sep 11, 14:18 CEST

Investigating - Some customers may experience intermittent connectivity issues with NTP servers in the VPC, which could affect time synchronization for your instances.
Sep 11, 11:04 CEST

Web Hosting Dedibox - cPanel platform 1004

Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:00 CEST

Scheduled - Maintenance: Server update
A downtime of 10 min can be expected during the maintenance
Sep 9, 16:59 CEST

Sep 10, 2025

[REDIS]-Redis High Availability cluster failover unavailable

Resolved - This incident has been resolved.
Sep 10, 17:18 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 13:50 CEST

Identified - REDIS High Availability clusters (1 primary node + 1 standby node) are impacted.

The failover service is temporarily unavailable, and the creation of a Redis cluster in High Availability mode is also unavailable.

Other types of Redis clusters (standalone and 3-node clusters) are not impacted.

Existing High Availability clusters are not impacted as long as nothing causes a failover.

The issue has been identified by our engineers, and a fix is underway.
Sep 10, 11:34 CEST

Sep 9, 2025

Partial EMaaS network instability in DC5 room 7

Resolved - Here is the list of affected racks in DC5 ROOM 7 :
S7 D1
S7 D7
S7 D13
S7 D16
S7 D20
S7 D72
S7 C18
S7 C24
S7 C25
S7 C31
Sep 9, 18:34 CEST

Update - We experienced a network issue in a pod in DC5 for Elastic Metal, resulting in a brief disconnection. The issue has now been resolved.
Sep 9, 17:38 CEST

Monitoring - Due to a hardware issue, some Elastic Metal instances experienced brief connectivity interruptions as BGP sessions between network devices were temporarily affected.
Sep 9, 17:37 CEST

[Dedibox] - [DC3] Switch issue on Room 44 b21

Resolved - Switch has been replaced. Services are up again.

Incident is resolved since 11:37 local-time.
Sep 9, 12:11 CEST

Investigating - Servers attached to this switch are currently unreachable.
Sep 9, 10:00 CEST

[Serverless Functions and Containers] connexion refused

Resolved - Issue is now solved. Between 2025-09-08 17:57 UTC and 22:34 UTC, one of our load balancers in front of our infrastructure was down. As a result, during that time frame, around 1/6th of the users on the fr-par region might have faced connectivity issues to their Serverless Function/Container (connection refused). The root cause has been identified, and a fix will be made soon to prevent this from happening again.
We sincerely apologize for any inconvenience. Thanks for your understanding.
Sep 9, 10:28 CEST

Update - We are continuing to investigate this issue.
Sep 8, 21:48 CEST

Investigating - We have noticed several errors on containers that result in connection refusals.
We are currently investigating in order to resolve this as quickly as possible.
Sep 8, 21:16 CEST

[Dedibox] - [NL-AMS-1] Partial Outage-Room H2 rack EE17 block D

Resolved - This incident has been resolved.
Sep 9, 09:51 CEST

Investigating - All Dedibox servers in the block D are currently unreachable.

This may cause connectivity issues for the affected servers.

Our engineers are working to resolve this situation.
Sep 8, 13:57 CEST

Sep 8, 2025

Unresolved incident: Emails to Orange MXs delayed.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

[Generative API] mistral-small-3.1-24b-instruct-2503 slowness

Resolved - This incident has been resolved.
Sep 5, 18:09 CEST

Investigating - Since 11th August 2025 around 12:30 pm, mistral-small-3.1-24b-instruct-2503's requests are currently experimenting slow response times and some short disruptions.
Aug 12, 11:56 CEST

[BookMyName] - Issue Creating/Updating Some Domains

Resolved - This incident has been resolved.
Sep 5, 17:37 CEST

Update - We are continuing to investigate this issue.
Aug 22, 18:02 CEST

Investigating - Creation and updates are currently unavailable for .APP, .DEV, .PAGE, .SOY, .DAY, and .HOW. We are actively working on a resolution. Other domain types are not affected.
Aug 22, 18:01 CEST

[DC5] - Public switch down in DC5 room 1.1 rack B10

Resolved - This incident has been resolved.
Sep 5, 17:36 CEST

Monitoring - Public switch was replaced successfully, service is operational

We are currently monitoring
Aug 28, 14:24 CEST

Investigating - Since 2025/08/28 13:15 CEST, Dedibox servers in DC5, room 1.1, rack B10 are unreachable.
This may impact the availability of Dedibox servers in this location.
Aug 28, 13:17 CEST

[Generative APIs] - Mistral Small 3.1 slowness

Resolved - This incident has been resolved.
Sep 5, 17:35 CEST

Investigating - The Mistral Small 3.1 model is experiencing slowness, resulting in 504 timeout errors for most requests.

Our engineers are investigating the situation.
Sep 5, 08:57 CEST

[DEDIBOX] - [DC2] Chassis failure Room 101 Rack G22

Resolved - The chassis PSU has been replaced and the boot configuration reviewed by our team.
Sep 5, 16:36 CEST

Investigating - A chassis failure is currently affecting Dedibox servers in DC2. This may result in service disruptions for some customers.
Sep 5, 09:30 CEST

[VPC-GW]-random failure on VPC-Gateway creation

Resolved - This incident has been resolved.
Sep 5, 13:20 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 18:43 CEST

Investigating - Virtual Private Cloud Gateway creation may fail due to an issue with IP release during gateway deletion. This may affect the ability to create new gateways in the same project. we are actively investigating the incident and are working on its resolution.
Aug 28, 12:30 CEST

Sep 4, 2025

[Product-5-MAT - SAAGIE] Hardware Infrastructure Component Upgrade: Replacement of cartridge Proxmox 19 on active site

Completed - The planned maintenance on the Product-5-MAT environment, involving the replacement of Proxmox Cartridge 19, has been successfully completed.

✅ Status: The intervention is now finished.
🔎 Verification: Our teams are currently monitoring the environment and verifying that all services are functioning correctly.
🟢 Impact: The Hadoop HDFS service has been restored and is fully operational.

If you experience any anomalies or issues, please open an incident ticket via the support portal: http://support.saagie.com

Thank you for your patience during this maintenance.
Sep 4, 16:32 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:30 CEST

Scheduled - As part of our continuous infrastructure improvement efforts, a planned maintenance operation will be carried out on the Product-5-MAT environment.

Details of the intervention:
Operation type: Replacement of Proxmox Cartridge 19
Scope: Active site Product-5-MAT
Scheduled date and time: 04.09.2025 from 07:30 AM to 13:30 PM (the schedule may be adjusted based on business team feedback)
Service impact: A temporary service interruption is expected. During this period, the Hadoop HDFS service will be unavailable.

The intervention will only start after validation from the business team, once ongoing processes have been completed.

Thank you for your understanding. Should you have any questions, please do not hesitate to contact us.
Sep 1, 10:53 CEST

Sep 3, 2025

WebHosting Elements

Completed - The scheduled maintenance has been completed.
Sep 3, 14:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:00 CEST

Scheduled - System update maintenance.

Hosting on the pf-012 platform will be unavailable during maintenance.
Aug 28, 14:28 CEST

[SAAGIE] Migration of the Internal Saagie Platform to Scaleway Products

Completed - The scheduled maintenance for the migration of the internal Saagie platform to Scaleway products has been successfully completed.

All services are now fully operational. 🚀

If you encounter any issues or unexpected behavior, please open an incident ticket via our support portal: http://support.saagie.com.

Thank you for your patience and understanding during this migration.
Sep 3, 13:00 CEST

Verifying - The scheduled maintenance for the migration of the internal Saagie platform to Scaleway products has been successfully completed.

All services have been restored, and our teams are currently performing post-migration checks to ensure everything is functioning correctly. ✅

If you notice any anomalies or encounter issues, please open an incident ticket via our support portal: http://support.saagie.com
.
Thank you for your patience and understanding during this migration.
Sep 2, 16:39 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 11:00 CEST

Scheduled - We will be performing a scheduled maintenance to migrate the internal Saagie platform to Scaleway products.

Start time: 02/09/2025 11:00am
End time: 02/09/2025 18:00pm

Impact: During this maintenance window, the internal Saagie environment may be temporarily unavailable or experience reduced performance.

This migration is part of our ongoing efforts to improve infrastructure reliability, scalability, and performance.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful migration.
Aug 27, 10:42 CEST

Sep 2, 2025

[Scheduled] [WEB HOSTING] Maintenance for Web hosting pf-1011

Completed - The scheduled maintenance has been completed.
Sep 2, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:30 CEST

Scheduled - Maintenance for system update.
Hosting on the pf-1011 platform will be unavailable during maintenance.
Aug 29, 13:13 CEST

[Scheduled] [WEBHOSTING] Maintenance for Web hosting pf-1010

Completed - The scheduled maintenance has been completed.
Sep 2, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:30 CEST

Scheduled - Maintenance for system update.
Hosting on the pf-1010 platform will be unavailable during maintenance.
Aug 29, 13:12 CEST

Sep 1, 2025

Email Service - Delay

Resolved - Since 9:00 AM, outgoing emails are experiencing delays due to high traffic. This may impact the timely delivery of emails. The situation is now under control.
Sep 1, 17:44 CEST

[Webhosting]-SMTP blacklisted on Yahoo from classic webhosting service

Resolved - This incident has been resolved.
Sep 1, 14:34 CEST

Investigating - Our teams are currently working on delisting our smtp server on Yahoo for services related to classic webhosting

Thank you in advance for your patience and cooperation
Aug 27, 18:48 CEST

Aug 31, 2025

No incidents reported.

Status impact color legend

About This Site

Related

Scheduled Maintenance

Web Hosting Dedibox - cPanel platform 1005 Sep 15, 2025 09:00-10:00 CEST

[AMS]-Maintenance on Managed DB for PostgreSQL instances in AMS Sep 16, 2025 08:00 - Sep 30, 2025 08:00 CEST

Web Hosting Dedibox - cPanel platform 1006 Sep 16, 2025 09:00-10:00 CEST

Web Hosting Dedibox - cPanel platform 1007 Sep 17, 2025 09:00-10:00 CEST

[Product-1-ACO - Saagie] Migration of the Product-1-ACO Platform to Scaleway Products Sep 23, 2025 08:00-15:00 CEST

Past Incidents

Web Hosting Dedibox - cPanel platform 1005 Sep `15`, `2025` `09:00`-`10:00` CEST

[AMS]-Maintenance on Managed DB for PostgreSQL instances in AMS Sep `16`, `2025` `08:00` - Sep `30`, `2025` `08:00` CEST

Web Hosting Dedibox - cPanel platform 1006 Sep `16`, `2025` `09:00`-`10:00` CEST

Web Hosting Dedibox - cPanel platform 1007 Sep `17`, `2025` `09:00`-`10:00` CEST

[Product-1-ACO - Saagie] Migration of the Product-1-ACO Platform to Scaleway Products Sep `23`, `2025` `08:00`-`15:00` CEST