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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Past Incidents

Thursday 13th June 2019

[SCALEDAY] [ASSISTANCE] Ralentissement du traitement de tickets / Ticket processing slowdown - 13/06/2019, scheduled 3 days ago

Bonjour,

Le ScaleDay est la grande journée de l'année 2019, nous y célébrerons avec vous les 20 ans d'Online et les avancées exceptionnelles de Scaleway.

Ce grand événement réunira nos clients ainsi que nos collaborateurs, par conséquent des ralentissements dans le traitement des tickets d'assistance sont à prévoir.

Si vous n'êtes pas encore enregistré pour le ScaleDay, n'hésitez pas à vous inscrire et rejoignez-nous dans cette aventure : http://bit.ly/2KMWbz1

Nous vous remercions sincèrement pour votre compréhension et vous souhaitons un joyeux ScaleDay !

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Hello,

ScaleDay is the big event of 2019, together we will be celebrating Online's 20th anniversary with a special focus on Scaleway's exceptional evolution.

This major event will bring together you, our most loyal customers, and all of our employees. This may result in a slower processing of support tickets.

If you have not registered for ScaleDay yet, feel free to register and join us on this adventure : http://bit.ly/2KMWbz1

We sincerely thank you for your understanding and wish you an happy ScaleDay  !

Wednesday 12th June 2019

No incidents reported

Tuesday 11th June 2019

DC5 [DC5] Optic maintenance - Room 1 Rack D29

We need to change an optic on DC5 Room 1 - Rack D29 The servers running on the rack will encounter a downtime for a few seconds.

Start : 11-June-2019 1440Z 1540LT

Duration : 2 minutes

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The optic has been replaced. No error encountered.
Everything is back to normal after our intervention. If not, please contact our assistance.

Monday 10th June 2019

No incidents reported

Sunday 9th June 2019

No incidents reported

Saturday 8th June 2019

DC3 [PAR] Switch unavailability - DC2 ROOM 101 101 RACK G30

We have detected an issue on the switch for this rack. Our datacenter and network teams are working on it to restore the service as quickly as possible. We will keep you updated as soon as we have more information.

08/06/2019 1550Z (1750LT)

The dedicated team is still working on the issue, we will update this status as soon as we know more.

08/06/2019 1930Z (2130LT)

The issue has been solved, all server are now up and running.

Friday 7th June 2019

Global Backbone [NETWORK] worldstream

We have detected an issue with bandwidth and connectivity between our network and worldstream.

Our network team is investigating for the moment.

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07/06/2019 1600Z (1800LT)

WorldStream has changed their optic, issue is considered as fixed but we will keep monitoring the situation.
If you are still experiencing network instabilities through WorldStream, but directly contact our support team about your issue.

Thursday 6th June 2019

No incidents reported