All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
DC3 - Semi-Annual Refrigeration Units Maintenance

We will do the semi-annual maintenance of the chillers.

The operation will have no impact on your equipments housed in our DC

START: Friday 23-Aug-2019 0600Z 0800LT

END: Tueday 03-Sept-2019 1530Z 1730LT

RPN AMS1/DC3

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from September 13, 2019 at 11:00 pm UTC to September 14th, 2019 at 6:00 am UTC. The expected Impact length is 19 hours at the maximum, during the maintenance window

Impact : Downtime on the RPN network between AMS1 and DC3

Start : 13-Sept-2019 2100Z 2300LT

It will last : 19 hours

DC3 - Annual maintenance of UPS

We will do the annual maintenance of the inverters of electrical chains A, B, C and D.

The operation will have no impact on your equipments housed in our DC

START: Monday 16-Sept-2019 0630Z 0830LT Electrical chain A

END: Friday 20-Sept-2019 1530Z 1730LT

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

Past Incidents

Thursday 13th June 2019

[SCALEDAY] [ASSISTANCE] Ralentissement du traitement de tickets / Ticket processing slowdown - 13/06/2019, scheduled 2 months ago

Bonjour,

Le ScaleDay est la grande journée de l'année 2019, nous y célébrerons avec vous les 20 ans d'Online et les avancées exceptionnelles de Scaleway.

Ce grand événement réunira nos clients ainsi que nos collaborateurs, par conséquent des ralentissements dans le traitement des tickets d'assistance sont à prévoir.

Si vous n'êtes pas encore enregistré pour le ScaleDay, n'hésitez pas à vous inscrire et rejoignez-nous dans cette aventure : http://bit.ly/2KMWbz1

Nous vous remercions sincèrement pour votre compréhension et vous souhaitons un joyeux ScaleDay !

==============================

Hello,

ScaleDay is the big event of 2019, together we will be celebrating Online's 20th anniversary with a special focus on Scaleway's exceptional evolution.

This major event will bring together you, our most loyal customers, and all of our employees. This may result in a slower processing of support tickets.

If you have not registered for ScaleDay yet, feel free to register and join us on this adventure : http://bit.ly/2KMWbz1

We sincerely thank you for your understanding and wish you an happy ScaleDay  !

Wednesday 12th June 2019

Compute Nodes [Scaleway] Hot-snapshots temporarily disabled in some situations

Description of the issue : We have identified a bug in the snapshot functionality.

When a hot-snapshot is requested (on the web-console or via API), the snapshot process cannot complete properly if the following conditions apply:

  • instance is a virtualized offer of X86 family (GP1, DEV1, START1, VC1, X64*, RENDER)
  • AND instance last start has occured in or after March 2019
  • AND instance is still running today
  • AND volume being hotsnapshotted matched one the these conditions:
    • it was created before june 2018
    • OR it was created more recently but based on a snapshot created before june 2018
    • OR it was created more recently but based on a snapshot that was itself created based on another snapshot created before june 2018
  • AND the hypervisor (that is running the instance) is in a special state

Impact : In such cases the volume is left in "snapshotting" state, the snapshot is also in "snapshotting" state, so not available (it cannot be used to re-create a new volume). The instance is still running fine and can be used normally (no reboot observed). The instance cannot be stopped, rebooted, or any other action requested by the customer itself, it requires manual fixing by Scaleway team

Temporary disabling and fix : We are working on a definitive fix, so that hotsnapshot can be created again in all situations. Until the bug is solved, we have disabled the hotsnapshot feature for instances that match the above conditions : the API will refuse the creation. This will avoid customer's instance to be "blocked" (no action possible by customer). Note that the hot-snapshot feature is still available today for all other instances.

Workarounds :

  1. Standby ("stop-in-place" action in the API) the instance, then perform a snapshot (AKA cold-snapshot), then start the instance again => this workaround is temporary and best suited for a limited number of snapshots (as it is not automation-friendly), NB: until definitive fix, this process will need to be repeated for each snapshot

or

  1. Create a new instance from scratch (using scaleway official images, or using snapshot created after june 2018), manually move data between volumes, delete the old instance, and perform a hot-snapshot on the new instance => this will allow you to create as many hot-snapshots as needed and will not break existing automated hot-snapshotting operations, even before our definitive fix is available

Tuesday 11th June 2019

DC5 [DC5] Optic maintenance - Room 1 Rack D29

We need to change an optic on DC5 Room 1 - Rack D29 The servers running on the rack will encounter a downtime for a few seconds.

Start : 11-June-2019 1440Z 1540LT

Duration : 2 minutes

=================

The optic has been replaced. No error encountered.
Everything is back to normal after our intervention. If not, please contact our assistance.

Monday 10th June 2019

No incidents reported

Sunday 9th June 2019

No incidents reported

Saturday 8th June 2019

DC3 [PAR] Switch unavailability - DC2 ROOM 101 101 RACK G30

We have detected an issue on the switch for this rack. Our datacenter and network teams are working on it to restore the service as quickly as possible. We will keep you updated as soon as we have more information.

08/06/2019 1550Z (1750LT)

The dedicated team is still working on the issue, we will update this status as soon as we know more.

08/06/2019 1930Z (2130LT)

The issue has been solved, all server are now up and running.

Friday 7th June 2019

Global Backbone [NETWORK] worldstream

We have detected an issue with bandwidth and connectivity between our network and worldstream.

Our network team is investigating for the moment.

===================

07/06/2019 1600Z (1800LT)

WorldStream has changed their optic, issue is considered as fixed but we will keep monitoring the situation.
If you are still experiencing network instabilities through WorldStream, but directly contact our support team about your issue.

Thursday 6th June 2019

No incidents reported