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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[MAINTENANCE DC5-A] Racks E1;E2;E3;E4;E5;E6

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 8th, 2020 - 2000UTC (2200LT)

End : June 9th, 2020 - 0300UTC (0500LT)

[MAINTENANCE DC5-A] Racks B1;B2;B5;B6;B14;C9;C10;C13;C14;C15;C16;C17;C18;C19

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 15th, 2020 - 2000UTC (2200LT)

End : June 16th, 2020 - 0300UTC (0500LT)

[DC3] Preventive electrical maintenance of generators

[DC3] Preventive electrical maintenance of generators

We’re going to carry out the preventive electrical maintenance of generators.

The maintenance will be performed electrical chain by electrical chain, so that super-rescue generators (chain F1) can recover the load, in the event of an electrical incident coming from the usual network of energy supply.
Maintenance will be carried out according to the following forecast schedule:

  • Chaine A : 22/06
  • Chaine B : 23/06
  • Chaine C : 24/06
  • Chaine D : 25/06
  • Chaine F1 : 29/06
  • Chaine F2 : 30/06

Every evening, generators on which maintenance has been done will be put back into service.
No generator will remain out of service in absence of the maintenance company

Impact : Degradation of electrical redundancy

Start : 22-Jun-2020 0630Z (0830LT)
End : 30-Jun-2020 1530Z (1730LT)
[DC3] Maintenance of fire suppression systems

Maintenance of fire suppression systems

Control VESDA system

Control manual triggers

Control sound and visual alarms

Control Actuated Devices of Safety

Control alarm reports

Control fire suppression valves (outside datarooms)

Control smoke extraction and extraction engine

Impact : none

Schedule : 22-23-Jun 2020 0730-1600Z 0930-1800LT
30-Jun-3-Jul 2020 0730-1600Z 0930-1800LT
13-17-Jul 2020 0730-1600Z 0930-1800LT
[DC3] Semi-annual maintenance of distribution pumps

[DC3] Semi-annual maintenance of distribution pumps

We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

 Wednesday June 24th Sub-stationA
 Thursday June 25th Sub-stationB
 Friday June 26th Sub-stationC

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 24-Jun-2020 0700Z 0900LT

Duration : 13 Days

[DC3] Pressurization maintenance

[DC3] Pressurization maintenance

What is done : We will perform a pressurization maintenance on substation SSA, SSB and SSC.

Sub station C, June 26th

Sub station A &B, June 29th

Impact : None

Start : 26-Jun-2020 0730Z 0930LT

Duration : 2 Days

Past Incidents

Saturday 6th July 2019

No incidents reported

Friday 5th July 2019

No incidents reported

Thursday 4th July 2019

[DC3] - Electrical Maintenance, scheduled 10 months ago

We will carry out maintenance on the DC3 electrical network, the entire load will be switched to our generators.

No impact is expected.

Start : 04-Jul-2019 0600Z (0800LT)

Duration : 10 hours

UPDATE: Maintenance is now done

Wednesday 3rd July 2019

No incidents reported

Tuesday 2nd July 2019

No incidents reported

Monday 1st July 2019

Compute Nodes [GPU] Issue provisioning nodes

We have detected issues on launching new GPU instances and stopping instances.

We are currently working on fixing this.

UPDATE: We have now fixed the issue. GPU instances are now booting and stopping normally

Sunday 30th June 2019

DC2 Network [DC2] Switch unavailability - Room : 202-A ; Rack : B12

We have detected an issue on the switch for this rack. Our datacenter and network teams are working on it to restore the service as quickly as possible.

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06/30/2019 1850Z (1950LT)

The issue has been fixed. Everything is back to normal.

06/30/2019 1750Z (1850LT)

The product team has identified the root cause and working on a fix

06/30/2019 1730Z (1830LT)

Issue has been escalated to local team