Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

[Generative APIs] - Instabilities on model qwen3.5-397b-a17b

Investigating - Customers may experience instabilities when using the model qwen3.5-397b-a17b.
Jun 05, 2026 - 17:26 CEST

[Block Storage] - [fr-par-1] High latencies on volumes

Monitoring - The issue has been identified and mitigated. We are monitoring the situation to ensure a full recovery.
Jun 05, 2026 - 16:50 CEST

Investigating - Customers may experience high latencies on Block Storage volumes in fr-par-1 due to increased background operations on the underlying storage system.
Jun 05, 2026 - 11:22 CEST

[FR-PAR] Maintenance on Managed DB instances in FR-PAR

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 01, 2026 - 11:00 CEST

Scheduled - Our Database Team is scheduling a maintenance for Managed DB resources in fr-par region.
This maintenance will upgrade your PostgreSQL 14,15,16,17 engine to the latest minor version. Some MySQL instances are also concerned by this maintenance.

You may apply the maintenance from 2026-06-01 08:00 UTC to 2026-06-10 08:00 UTC directly from the Scaleway console or via our API.
If you do not apply the maintenance by 2026-06-10 08:00 UTC, it will be applied automatically from 2026-06-10 08:00 UTC onwards.

Impact: A few seconds downtime on HA instances, around 1min downtime on standalone instances.
Jun 1, 2026 11:00 - Jun 10, 2026 11:00 CEST

[EM Labs] - [fr-par-2] RV-1 server boot loop issue

Investigating - Since Friday, after the DC5 operator room electrical incident.

EM-RV1 seems to be stuck in a boot loop, unable to boot successfully from the network.

In the meantime, do not reboot your system

Also, you will not be able to create new EM-RV1 server and booting them
May 26, 2026 - 15:28 CEST

[WEBHOSTING] SMTP/51.159.208.135 blacklisted on Microsoft/Outlook from classic webhosting service

Identified - Our service is currently experiencing disruption due to blacklisting by Microsoft.
We are actively working with Microsoft to resolve this issue as soon as possible.
Nov 24, 2025 - 19:34 CET

SMS Routing to US Numbers

Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.
Jul 21, 2025 - 10:30 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST

Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 16, 2025 - 12:15 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Degraded Performance

Account Operational

APIs Degraded Performance

Apple Silicon Operational

Audit Trail Operational

Billing Operational

Block Storage Operational

Cockpit Operational

Container Registry Operational

Data Warehouse Operational

Databases Operational

Developer Tools Operational

Domains Operational

Edge service Operational

Elastic Metal Operational

Elements Console Operational

Environmental Footprint Operational

Generative API Operational

IAM Operational

Instances Operational

IoT Hub Operational

Jobs Operational

Kafka Operational

Kubernetes Kapsule Operational

Load Balancer Operational

Managed Inference Operational

Messaging and Queuing Operational

Network Operational

Object Storage Operational

Observability Operational

Private Network Operational

Public Gateway Operational

Secret Manager Operational

Serverless Container Operational

Serverless Functions Operational

Serverless-Database Operational

Transactional Email Operational

Web Hosting Operational

Website Operational

Elements - AZ Under Maintenance

fr-par-1 Under Maintenance

fr-par-2 Under Maintenance

fr-par-3 Under Maintenance

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

it-mil-1 Operational

Dedibox - Products Degraded Performance

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Degraded Performance

Dedibox Console Operational

Dedibox VPS Operational

Dedibox - Datacenters Operational

DC1 Operational

DC2 Operational

DC3 Operational

DC4 Operational

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Saagie - Products Operational

Product-1-ACO Operational

Product-2-BOU Operational

Product-3-BV Operational

Product-6-SIPDEV Operational

Product-7-SIPINT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Managed MongoDB] Scheduled Maintenance Jun `8`, `2026` `10:30`-`13:30` CEST

Impact: Connection losses. A few seconds of downtime for High Availability and Cluster configurations. Up to 1 minute of downtime for Standalone configurations.

Details: Upgrade underlying part of the infrastructure to prepare upgrade to MongoDB 7.0.34
Posted on May 27, 2026 - 18:58 CEST

[Network infrastructure] - Datacenter DC2 (s101-2) - Router reboot Jun `9`, `2026` `06:00`-`10:00` CEST

Dear Customer,

As part of maintenance on our network infrastructure, our network team will be restarting a router located in the DC2 datacenter (s101-2.dc2).

This maintenance is scheduled for Tuesday, June 9, 2026, between 6:00 AM and 10:00 AM (CEST).

The equipment will be restarted during this maintenance window.
In addition, occasional network disruptions may occur throughout the maintenance window.

All services will be automatically restored upon completion of this operation.

Thank you for your understanding.
Best regards,
The Scaleway Team
Posted on May 22, 2026 - 14:46 CEST

[Scaleway - Domains] .GIFT maintenance on June 9–10: renewals/restores/registrations unavailable Jun `9`, `2026` `10:00` - Jun `10`, `2026` `12:00` CEST

Preheader: Due to the .GIFT registry transition on June 9, .GIFT operations will be paused from Tuesday, June 9 through Wednesday June 10 (CEST).

Due to the .GIFT registry’s transition (effective 10 June 2026), there will be a maintenance window from Tuesday, June 9 at 10:00 CEST (UTC+2) to Wednesday, June 10 at 12:00 CEST (UTC+2).
Impact (only for .GIFT domains):
Unavailable: new registrations, renewals, restores, change owner and NS updates
Unaffected: existing .GIFT domains will continue to resolve normally (websites, DNS, and email should continue to work).

What you can do:
If your .GIFT domain is expiring soon, please renew before Jun 8 to avoid any issue.

No action is needed if you’re not planning to renew your .GIFT domains, or perform other modification during this period.

We’ll resume normal processing as soon as the maintenance completes.
If you have any questions, please contact our support team. Thank you for your understanding.
Posted on Jun 04, 2026 - 15:27 CEST

[Managed MongoDB] Scheduled Maintenance Jun `15`, `2026` `10:30`-`13:30` CEST

Impact: Connection losses. A few seconds of downtime for High Availability and Cluster configurations. Up to 1 minute of downtime for Standalone configurations.

Details: Upgrade to MongoDB 7.0.34
Posted on May 27, 2026 - 18:59 CEST

Past Incidents

Jun 7, 2026

No incidents reported today.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

[PAYMENT] - [All] - issue with AMEX card payment

Resolved - This incident has been resolved.
Jun 5, 16:21 CEST

Monitoring - The incident is now mitigated, and we are actively monitoring the situation.

Failed AMEX payments have been retried and are processing successfully.

New orders and renewals can now be processed using AMEX as normal.
Jun 5, 14:24 CEST

Identified - We have identified the issue and are currently working on a fix.
Jun 4, 12:03 CEST

Investigating - We have noticed that payments with AMEX card are not successful.
Our engineers are investigating.
Jun 2, 10:57 CEST

[Container Registry] - [fr-par] Slow operations and timeouts

Resolved - This incident has been resolved.
Jun 5, 11:20 CEST

Update - We are continuing to investigate this issue.
Jun 2, 15:10 CEST

Investigating - Customers may experience slow operations or timeouts when using the Container Registry in the fr-par region.
Jun 2, 15:05 CEST

Jun 4, 2026

[REDIS] Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 4, 18:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:00 CEST

Scheduled - Connection losses. A few seconds of downtime for High Availability and Cluster configurations. Up to 1 minute of downtime for Standalone configurations.
May 21, 18:07 CEST

[Dedibox dedicated servers] - Installation Rocky 9 broken

Resolved - This incident has been resolved.
Jun 4, 14:16 CEST

Investigating - Customers may experience installation failures when attempting to install Rocky Linux 9 on Dedibox dedicated servers due to an error in the storage module.
Jun 4, 12:55 CEST

[MRS][NETWORK] PoP Interlink Router Unavailability & Peering-Router Reboot

Completed - The scheduled maintenance has been completed.
Jun 4, 13:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 12:00 CEST

Scheduled - We will be performing an urgent maintenance on one of our core routers located in Marseille Interxion 2 Routers.
The maintenance will take place 04/06/2026 between 12:00 to 13:00 CET time
Downtime expected to 15 minutes

Interlink Traffic going through Interxion MRS2 will be temporarily stopped due to Interlink-Router being unavailable the time of the maintenance. We'll stop sending & advertising routes between the AZs and the Interlink Routers. BGP Sessions with customers will still be up.

Public traffic that are going through this PoP will not impacted has it will be redirected towards other PoPs connected to the Internet.
However, despite this offload and redundancy, some temporary side effects may occur during the maintenance window, including:
- Brief connectivity interruptions
- Temporary increases in latency
- Packet loss
- Routing changes
- Network reconvergence

These impacts may affect services hosted in Paris and, due to interconnections between sites, could also potentially impact Amsterdam.
We are taking all necessary measures to minimize disruption and ensure a swift return to normal operations.
Jun 3, 14:27 CEST

Jun 3, 2026

[NL-AMS] Maintenance on Managed DB instances in NL-AMS

Completed - The scheduled maintenance has been completed.
Jun 3, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 12:00 CEST

Scheduled - Our Database Team is scheduling a maintenance for Managed DB resources in nl-ams region.
This maintenance will upgrade your PostgreSQL 14,15,16,17 engine to the latest minor version. Some MySQL instances are also concerned by this maintenance.

You may apply the maintenance from 2026-05-26 10:00 UTC to 2026-06-04 08:00 UTC directly from the Scaleway console or via our API.
If you do not apply the maintenance by 2026-06-04 08:00 UTC, it will be applied automatically from 2026-06-04 08:00 UTC onwards.

Impact: A few seconds downtime on HA instances, around 1min downtime on standalone instances.
May 26, 11:19 CEST

[PL-WAW] Maintenance on Managed DB instances in PL-WAW

Completed - The scheduled maintenance has been completed.
Jun 3, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 12:00 CEST

Scheduled - Our Database Team is scheduling a maintenance for Managed DB resources in pl-waw region.
This maintenance will upgrade your PostgreSQL 14,15,16,17 engine to the latest minor version. Some MySQL instances are also concerned by this maintenance.

You may apply the maintenance from 2026-05-26 10:00 UTC to 2026-06-03 08:00 UTC directly from the Scaleway console or via our API.
If you do not apply the maintenance by 2026-06-03 08:00 UTC, it will be applied automatically from 2026-06-03 08:00 UTC onwards.

Impact: A few seconds downtime on HA instances, around 1min downtime on standalone instances.
May 26, 11:18 CEST

[IT-MIL] Maintenance on Managed DB instances in IT-MIL

Completed - The scheduled maintenance has been completed.
Jun 3, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 12:01 CEST

Scheduled - Our Database Team is scheduling a maintenance for Managed DB resources in it-mil region.
This maintenance will upgrade your PostgreSQL 14,15,16,17 engine to the latest minor version. Some MySQL instances are also concerned by this maintenance.

You may apply the maintenance from 2026-05-26 10:00 UTC to 2026-06-03 08:00 UTC directly from the Scaleway console or via our API.
If you do not apply the maintenance by 2026-06-03 08:00 UTC, it will be applied automatically from 2026-06-03 08:00 UTC onwards.

Impact: A few seconds downtime on HA instances, around 1min downtime on standalone instances.
May 26, 11:15 CEST

Jun 2, 2026

Jun 1, 2026

[Cockpit] - [fr-par] Grafana access issues

Resolved - This incident has been resolved.
Jun 1, 10:20 CEST

Investigating - Customers may experience slow response times or connection errors when accessing Grafana.
Jun 1, 10:05 CEST

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

[OBJS] - [nl-AMS] Object Storage availability issues on AMS

Resolved - This incident has been resolved.
May 29, 18:12 CEST

Monitoring - The issue on the second server have been fixed.
The major impact started from 10h37 UTC to 11h53 UTC with roughly 1% of AMS requests resulting in errors.
The team is now monitoring the situation.
May 11, 14:39 CEST

Investigating - Due to 2 servers of the same Object Storage cluster being down in 2 different AZ, access to data stored on that cluster can return 500 errors.
Our team is on it.
May 11, 13:45 CEST

[Generative APIs] - [fr-par] Stability issues on gemma-4-26b-a4b-it

Resolved - This incident has been resolved.
May 29, 18:11 CEST

Update - We are continuing to monitor for any further issues.
May 29, 14:24 CEST

Monitoring - The situation is now stable, we remain vigilant on the matter.
May 29, 14:24 CEST

Investigating - Customers may experience performance issues and errors when using the gemma-4-26b-a4b-it model due to a load increase on an internal component.
May 29, 14:18 CEST

[Generative APIs] - [fr-par] Stability issues on gemma-4-26b-a4b-it

Resolved - This incident has been resolved.
May 29, 18:11 CEST

Monitoring - Customers may experience performance issues and errors when using the gemma-4-26b-a4b-it model due to a load increase on an internal component.
May 29, 15:18 CEST

[Generative APIs] - [fr-par] Performance issues on mistral-small-3.2-24b-instruct-2506

Resolved - This incident has been resolved.
May 29, 18:10 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 15:30 CEST

Identified - Customers may experience performance issues and errors when using the mistral-small-3.2-24b-instruct-2506 model due to a load increase on an internal component.
May 29, 11:17 CEST

[Data Warehouse] - [fr-par] - API not reachable

Resolved - This incident has been resolved.
May 29, 14:09 CEST

Investigating - Customers may experience connectivity issues with the Data Warehouse API in the fr-par region due to an internal dependency.
May 26, 11:47 CEST

[BLKS] - [PAR3-DC4]-Elevated error rates for Block Storage in the fr-par-3 zone

Resolved - Some ongoing work on a construction site above the datacenter has impacted the cooling system, we have seen a rise of temperature triggering some hardware safety measure.

Temperature is now under control, our datacenter provider is monitoring closely the situation and ready to deploy fallback solution if needed.

Due to the hardware safety measure you may have seen impact on your read/write operation between 17:35 UTC+2 to 18:14 UTC+2 May 28th.
May 29, 11:05 CEST

Investigating - We are investigating performance degradation affecting Block Storage volumes in fr-par-3.

Connectivity issues may result in intermittent request failures.
May 28, 18:08 CEST

[Serverless Containers] - [fr-par] Instabilities in one cluster

Resolved - This incident has been resolved.
May 29, 09:33 CEST

Monitoring - Everything has returned to normal for the impacted services.

We'll let the status in monitoring for the night to ensure everything is fine.
May 28, 18:21 CEST

Investigating - We are experiencing instability again. We are investigating.
May 28, 17:36 CEST

Monitoring - Everything has returned to normal for the impacted containers.
We are continuing to monitor the situation to ensure everything is fine.
May 28, 15:42 CEST

Investigating - Customers may experience instabilities when using Serverless Containers in the fr-par region.
May 28, 14:41 CEST

[Data Warehouse] - [fr-par-1] Issues creating new data warehouses

Resolved - This incident has been resolved.
May 29, 08:59 CEST

Investigating - Customers may experience issues creating new data warehouses in fr-par-1 due to a partial outage on an internal component.

Our engineers are currently working on the situation.
May 28, 12:25 CEST

May 28, 2026

[SUPPORT] [ELEMENTS] - Error 500 when creating or viewing a ticket

Resolved - The issue has been resolved
We apologise for any inconvenience caused
May 28, 22:05 CEST

Investigating - We have received reports of a 500 error occurring when creating or opening a ticket, making these actions impossible.
May 28, 20:15 CEST

[Cockpit] - [world] Unable to disable Alertmanager

Resolved - This incident has been resolved.
May 28, 17:26 CEST

Investigating - Customers are unable to disable their Alertmanager configuration in Cockpit.
May 27, 19:57 CEST

[Serverless Containers] - [fr-par] Instability on one cluster

Resolved - This incident has been resolved.
May 28, 12:26 CEST

Monitoring - Everything has returned to normal for the impacted cluster.
We are continuing to monitor the situation to ensure everything is fine.
May 26, 14:28 CEST

Investigating - Customers may experience instability on one of our six Serverless Containers clusters in the fr-par region.
May 26, 12:59 CEST

[Instance Orchestration] - it-mil-1 - Instances API unavailability

Resolved - The issue root cause has been identified and corrected, we are monitoring the service status.
May 28, 08:35 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 20:23 CEST

Update - We are continuing to investigate this issue.
May 27, 17:21 CEST

Update - We are continuing to investigate this issue.
May 27, 17:16 CEST

Investigating - Due to an internal dependency issue, customers will experience unavailability of the Instances API in the it-mil-1 region
May 27, 16:57 CEST

May 27, 2026

[Redis] - [fr-par, nl-ams, pl-war] Failing provisioning and workflows

Resolved - This incident has been resolved.
May 27, 14:28 CEST

Identified - Customers may experience failing workflows on Redis such as provisioning new instances
May 5, 18:53 CEST

May 26, 2026

[API Gateway] - [it-mil-1] DNS resolving issues

Resolved - This incident has been resolved.
May 26, 15:32 CEST

Identified - Customers may experience issues resulting using our APIs in the it-mil-1 region.
May 4, 14:54 CEST

May 25, 2026

[Cockpit] - [fr-par] Latencies on query/ingestion on external logs

Resolved - This incident has been resolved.
May 25, 14:25 CEST

Investigating - Customers may experience latencies on query and ingestion of external logs in the fr-par region due to an internal dependency issue.
May 25, 12:03 CEST

[Serverless Functions] - [fr-par] - Can't create Functions SQS/NATS triggers on fr-par

Resolved - From Friday 22/05 13:30 CET to Monday 25/05 11:00 CET, creation of messaging triggers for Serverless Functions was unavailable. Existing triggers still worked as expected, but may have been wrongfully marked in the `error` status by an automatic process.
Situation is back to nominal state and messaging trigger creation should no longer fail. We apologize for the disruption.
May 25, 11:37 CEST

Investigating - Customers are unable to create new SQS/NATS triggers for Serverless Functions in the fr-par region. Serverless Containers are unaffected.
May 25, 10:28 CEST

[CKPT] - [fr-par] - Traces query/ingestion down

Resolved - Traces ingestion and query were partially impacted on the fr-par AZ since 23/05/2026 10h45 CEST.
We have since resolved the incident and are currently monitoring its progress.
May 25, 10:05 CEST

May 24, 2026

No incidents reported.

Status impact color legend

About This Site

Scheduled Maintenance

[Managed MongoDB] Scheduled Maintenance Jun 8, 2026 10:30-13:30 CEST

[Network infrastructure] - Datacenter DC2 (s101-2) - Router reboot Jun 9, 2026 06:00-10:00 CEST

[Scaleway - Domains] .GIFT maintenance on June 9–10: renewals/restores/registrations unavailable Jun 9, 2026 10:00 - Jun 10, 2026 12:00 CEST

[Managed MongoDB] Scheduled Maintenance Jun 15, 2026 10:30-13:30 CEST

Past Incidents

[Managed MongoDB] Scheduled Maintenance Jun `8`, `2026` `10:30`-`13:30` CEST

[Network infrastructure] - Datacenter DC2 (s101-2) - Router reboot Jun `9`, `2026` `06:00`-`10:00` CEST

[Scaleway - Domains] .GIFT maintenance on June 9–10: renewals/restores/registrations unavailable Jun `9`, `2026` `10:00` - Jun `10`, `2026` `12:00` CEST

[Managed MongoDB] Scheduled Maintenance Jun `15`, `2026` `10:30`-`13:30` CEST