All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] - Switch Maintenance - Room 4-3 Rack E21

We will need to replace the switch in DC3 Room 4-3 Rack E21

The replacement will last about 15min.

Servers will be rebooted on our side to populate the DHCP snooping database.

During this time, all the servers won't be reachable over the public network

Start : 23-Jul-2019 0800Z 1000LT

Duration : 15 minutes

Preventive maintenance due to current heatwave

On 24th & 25th July we will reach record highs, with 42°C being the highest recorded temperature in the last 20 years.
This will be a challenge for our equipment and teams, but everyone is mobilized, and exceptional means have been put in place to keep everything up and running.

This status has been created preemptively and will be updated on July 24th as needed.

Risk evaluation per DC : DC2 High DC3 Very High DC4 No risk DC5 Low risk

[Paris core router bb1.dc3] Router upgrade

Location : Paris - core router bb1.dc3

We are planning to upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This might lead to rerouting / latencies during the maintenance window. All Paris DCs are impacted.

Preparation : 30-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 31-Jul-2019 0200Z (0400LT) - duration 5h

UPDATE: Maintenance was planned for the 23th and 24th, due to high temperatures, we are changing the dates for the 30th and 31st.

TGBT C – DRC control relays replacement

Following a fault on TGBT C DRC control observed on June 12 and the fault identification on June 18 we will replace the PLC control relays and carry out a load test to confirm the installation is fully operational.

impacts: This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start : 19-August-2019 1200Z (1400LT)

Duration: 4 hours

DC3 - Semi-Annual Refrigeration Units Maintenance

We will carry out the semi-annual maintenance of the refrigeration units.

No impact is expected.

Start : 23-Aug-2019 0600Z 0800LT

End : 03-Sept-2019 1530Z 1730LT

Past Incidents

Saturday 6th July 2019

No incidents reported

Friday 5th July 2019

No incidents reported

Thursday 4th July 2019

[DC3] - Electrical Maintenance, scheduled 2 weeks ago

We will carry out maintenance on the DC3 electrical network, the entire load will be switched to our generators.

No impact is expected.

Start : 04-Jul-2019 0600Z (0800LT)

Duration : 10 hours

UPDATE: Maintenance is now done

Wednesday 3rd July 2019

No incidents reported

Tuesday 2nd July 2019

No incidents reported

Monday 1st July 2019

Compute Nodes [GPU] Issue provisioning nodes

We have detected issues on launching new GPU instances and stopping instances.

We are currently working on fixing this.

UPDATE: We have now fixed the issue. GPU instances are now booting and stopping normally

Sunday 30th June 2019

DC2 Network [DC2] Switch unavailability - Room : 202-A ; Rack : B12

We have detected an issue on the switch for this rack. Our datacenter and network teams are working on it to restore the service as quickly as possible.


06/30/2019 1850Z (1950LT)

The issue has been fixed. Everything is back to normal.

06/30/2019 1750Z (1850LT)

The product team has identified the root cause and working on a fix

06/30/2019 1730Z (1830LT)

Issue has been escalated to local team