Scaleway Status page
Status impact color legend
  • Black impact: None
  • Yellow impact: Minor
  • Red impact: Major
  • Blue impact: Maintenance

Partially Degraded Service

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Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
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Elements - Products Degraded Performance
Account Operational
APIs Operational
Apple Silicon Operational
Audit Trail Degraded Performance
Billing Operational
Block Storage Operational
Cockpit Operational
Container Registry Operational
Data Warehouse Operational
Databases Operational
Developer Tools Operational
Domains Operational
Edge service Operational
Elastic Metal Operational
Elements Console Operational
Environmental Footprint Operational
File Storage Operational
Generative API Operational
IAM Operational
Instances Degraded Performance
IoT Hub Operational
Jobs Operational
Kafka Operational
Kubernetes Kapsule Operational
Load Balancer Operational
Managed Inference Operational
Messaging and Queuing Operational
Network Operational
Object Storage Operational
Observability Operational
Public Gateway Operational
Secret Manager Operational
Serverless Container Operational
Serverless Functions Operational
Serverless-Database Operational
Transactional Email Operational
VPC Operational
Web Hosting Operational
Website Operational
Clusters for Apache Spark™ Operational
Elements - AZ Operational
fr-par-1 Operational
fr-par-2 Operational
fr-par-3 Operational
nl-ams-1 Operational
nl-ams-2 Operational
nl-ams-3 Operational
pl-waw-1 Operational
pl-waw-2 Operational
pl-waw-3 Operational
it-mil-1 Operational
Dedibox - Products Operational
Dedibox Operational
Hosting Operational
SAN Operational
Dedirack Operational
Dedibackup Operational
Domains Operational
RPN Operational
Dedibox Console Operational
Dedibox VPS Operational
Dedibox - Datacenters Operational
DC1 Operational
DC2 Operational
DC3 Operational
DC4 Operational
DC5 Operational
AMS Operational
Miscellaneous Operational
Excellence Operational
BookMyName Operational
Saagie - Products Operational
Product-1-ACO Operational
Product-2-BOU Operational
Product-3-BV Operational
Product-6-SIPDEV Operational
Product-7-SIPINT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[VPC] - [AMS1] - VPC infrastructure upgrade Aug 11, 2026 10:00-18:00 CEST

As part of a required update to a component related to our VPC infrastructure, at the hypervisor level in the nl-ams-1 Availability Zone, scheduled for Wednesday, August 11, at 10:00 am (Paris Time) , a network interruption of up to one minute may occur during the day in the following cases:

- Communications between Private Networks (via the vRouter)
- Communications within the same Private Network across multiple Availability Zones
- Communications within the same Private Network between Instances and Elastic Metal servers.

We apologize for any inconvenience this maintenance may cause and remain at your disposal should you require any additional information.
Posted on Aug 05, 2026 - 17:52 CEST

[AMS] Scheduled maintenance of one of the core routers in the AMS region. Aug 12, 2026 09:00-12:00 CEST

One of the two main routers will be taken out of service.

During this period, the network connection will not be redundant in all availability zones of the region "The Netherlands - Amsterdam".

No packet loss or latency changes are expected.
Posted on Jul 29, 2026 - 14:32 CEST

Aug 7, 2026

[NETI] - [DC3] - Dedibox RPN switch in DC3 (room 4-3, rack C9) is down
Resolved - This incident has been resolved.
Aug 7, 14:49 CEST
Investigating - Switch s43-c9.rpn.dc3 is down.
There is no RPN connection for the servers in DC3, room 4-3, rack C9
Aug 5, 10:59 CEST
[PGW] - [fr-par-1] - Public Gateway stuck in transient state
Resolved - This incident has been resolved.
Aug 7, 14:47 CEST
Monitoring - We have identified that the product Public Gateway creation/update in fr-par-1 were stuck in a transient state.

The incident has been mitigated.
Aug 6, 10:39 CEST
[CKPT] - [global] - Grafana is partially unavailable
Resolved - This incident has been resolved.
Aug 7, 14:47 CEST
Investigating - Some customers cannot access Grafana. We are investigating.
Aug 6, 10:43 CEST

Aug 6, 2026

[OBJS] - [PL-WAW] - Elevated p99 latencies due to some servers being down
Resolved - The servers have been put back into production and latencies are now nominal as of August 5, 6:30 PM CEST.
Aug 6, 19:11 CEST
Identified - August 5: From 2 p.m. to 6:30 p.m. CEST:

Due to complications during scheduled hardware maintenance, some object storage servers were temporarily offline.

During this period, customers may have experienced higher p99 latencies.

Service availability was otherwise maintained.
Aug 6, 19:11 CEST
[CKPT] - [fr-par] - Impossible to query metrics older than 12h
Resolved - [05:00] Increase of query load broke store gateways.
Aug 6, 10:33 CEST

Aug 5, 2026

[fr-par] Performance degradation affecting Block Storage
Resolved - Everything has been stable again since 18:28 UTC. yesterday.
The incident is closed.
Aug 5, 17:39 CEST
Update - We are continuing to monitor for any further issues.
Aug 4, 18:45 CEST
Monitoring - The incident has now been mitigated.
Aug 4, 18:43 CEST
Update - We are continuing to investigate this issue.
Aug 4, 18:24 CEST
Investigating - We are investigating performance degradation affecting Block Storage in the fr-par region. Our engineering teams are actively working to identify the root cause. We will provide further updates as more information becomes available.
Aug 4, 18:06 CEST

Aug 4, 2026

[DC2] Public switch issue in DC2 room 205 rack E1
Resolved - This incident has been resolved, and all servers should now be reachable.
Aug 4, 19:04 CEST
Identified - We have detected a switch down in DC2 room 205 rack E1
Servers in that rack currently have no public network access and are unreachable.
Aug 4, 12:58 CEST
[WebHosting Elements] - pf-014 platform HTTP errors
Resolved - Between approximately 15:00 and 15:45 CEST on 3 August, a Web Hosting platofrm pf-014 in fr-par experienced intermittent unavailability, resulting in HTTP errors and slow responses for websites hosted on it. Other servers in the Web Hosting fleet were unaffected.
The cause was identified and has been corrected. The server remains under close monitoring.
Aug 4, 11:18 CEST

Aug 3, 2026

[fr-par-1] - Unable to execute actions on Instances
Resolved - This incident has been resolved.
Aug 3, 09:42 CEST
Investigating - Some actions cannot be applied on Instances on fr-par-1, resulting in resources stucks in a transient state.
Aug 3, 07:26 CEST

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

P4 - [NETI] - PARDC3 - Public switch s45-d14.dc3 rebooted
Resolved - At 15h55, public switch s45-d14.dc3 has rebooted; public network connectivity was affected for 10 minutes for all servers attached to it.
Jul 31, 16:49 CEST

Jul 30, 2026

[GAPI] - Gemma-4 infinite loops in response instabilities
Resolved - This incident has been resolved.
Jul 30, 10:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 19:19 CEST
Investigating - Users might experiment infinite loops in responses in case of multi turn tool_call requests using model gemma-4-26b-a4b-it
Jul 28, 14:31 CEST
[BMNA] - Certificate imap.bookmyname.com seems to be incorrect
Resolved - This incident has been resolved.
Jul 30, 10:43 CEST
Investigating - We are currently investigating an issue with the SSL certificates on imap.bookmyname.com and smtp.bookmyname.com.
This issue may prevent some users from sending or receiving emails through these endpoints.
Jul 24, 10:32 CEST
[TREM] - Service down
Resolved - The Transactional Email services have been running without any issue for a few hours, and we were able to partially retrieve webhook events for the last 15 days.

Webhooks sent from 2026-07-29 13:10:28.678436+02 to 2026-07-29 17:23:09 UTC are definitively lost.

To prevent further issues, the new webhook events retention has been lowered to 15 days.
Jul 30, 01:28 CEST
Monitoring - Service up again, but could suffer from latency, we are monitoring the situation.
Unfortunately, the webhook event data history are currently lost.
Jul 29, 17:31 CEST
Investigating - Some instability and a down of the service, our team is in investigation to resolve the issue
Jul 29, 17:15 CEST

Jul 29, 2026

[BRMI] - nl-ams-2 - no ssh access to server
Resolved - This incident has been resolved.
Jul 29, 16:02 CEST
Investigating - Installations may result in errors, and changing to rescue mode may fail in the NL-AMS-2 region specifically.
We are currently investigating the issue.
Jul 29, 15:41 CEST
[EM] [DDX] (PAR-1 DC2) Some servers are down on rack E6 room 103
Resolved - This incident has been resolved.
Jul 29, 15:42 CEST
Update - We are continuing to investigate this issue.
Jul 28, 14:43 CEST
Update - We are continuing to investigate this issue.
Jul 28, 14:33 CEST
Investigating - For an unknown reason, half of rack E6 room 103 is down (PAR1- DC2)
Jul 28, 12:16 CEST
[TEM] - Service Down
Resolved - This incident has been resolved.
Jul 29, 11:07 CEST
Investigating - Our service TEM has been down since 10:20 CEST
It was resolved at 10:52 CEST
Jul 29, 11:07 CEST

Jul 28, 2026

[it-mil-1] - Multiple products not available
Resolved - This incident has been resolved.
Jul 28, 19:16 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 15:18 CEST
Investigating - We are currently investigating this issue.
Jul 28, 14:56 CEST
Identified - Multiple products unavailable between 11:45 UTC and 12:00 UTC
annotation
audit trail
cockpit
containers
datalab
datawarehouse
instance v1
k8s
kafka
kms
mongo
registry
secrets
Jul 28, 14:35 CEST
[Instances][POST MORTEM] - FR-PAR-1 - Issue with some PRO2 instances
Postmortem - Read details
Jul 30, 14:00 CEST
Resolved - July 28, 2026 — 09:02 CEST: Our monitoring system detected connectivity issues affecting multiple PRO2 hypervisors in FR-PAR-1. Several servers appeared unreachable.
Jul 28, 09:00 CEST

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

[DEDIBOX] [DC2]- 1 rack lost public connectivity
Resolved - The faulty switch has been replaced. Every server should now be reachable.
Jul 24, 12:12 CEST
Update - Due to a network equipment failure, Dedibox servers in the following racks at the OPCORE datacenter are affected:
- s202A-B7
Jul 24, 10:50 CEST
Investigating - Due to a network equipment failure, Dedibox servers in the following racks at the OPCORE datacenter are affected:
- s202A-B7
Jul 24, 10:46 CEST
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