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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[RPN] - Switch maintenance DC5-A Rack B17

[RPN Switch] Switch maintenance DC5-A Rack B17

Location : DC5-A Rack B17

What is done : We will need to power off the RPN switch in DC5-A rack B17 in order to maintain it.

Impact : RPN network will not be reachable during the maintenance.

Start : 17-Dec-2019 1100Z 1200LT

Duration : 60 minutes

Past Incidents

Monday 16th September 2019

DC3 - Annual maintenance of UPS, scheduled 2 months ago

We will do the annual maintenance of the inverters of electrical chains A, B, C and D.

The operation will have no impact on your equipment housed in our DC

START: Monday 16-Sept-2019 0630Z 0830LT Electrical chain A

END: Friday 20-Sept-2019 1530Z 1730LT

Thursday 1st August 2019

No incidents reported

Wednesday 31st July 2019

Console [LOADBALANCER] Wrong status in console

We have detected that the console and API are forwarding wrong information about the state of your backends for the Load Balancer product.

It is impacting PAR1 and AMS1 and is currently being investigated for resolution.

There is no real impact on the product as it still works as expected, but its monitoring is giving false information.


07.31.19 0930Z (1130LT)

Issue is now resolved and backends are forwarding the correct information through API and console

Tuesday 30th July 2019

[Paris core router bb1.dc3] Router upgrade, scheduled 4 months ago

Location : Paris - core router bb1.dc3

We are planning to upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This might lead to rerouting / latencies during the maintenance window. All Paris DCs are impacted.

Preparation : 30-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 31-Jul-2019 0100Z (0300LT) - duration 6h

UPDATE: Maintenance was planned for the 23th and 24th, due to heatwave, we are changing the dates for the 30th and 31st.

Start : 30-Jul-2019 0400Z 0600LT

We are now starting the preparations. bb1.dc3 will now be isolated from our network.

Start : 30-Jul-2019 0600Z 0800LT

We are now done for today, our tests were good and we are ready for tomorrow's firmware update.

Start : 31-Jul-2019 0100Z 0300LT

We have started the upgrade process

Start : 31-Jul-2019 0100Z 0400LT

We have lost some incoming traffic towards AMS datacenter (a9k-pni-1.ams1) for around 10min. Issue has been fixed.

Start : 31-Jul-2019 0345Z 0545LT

We noticed DHCP issues (Dedibox only) in AMS datacenter. It is now fixed

Start : 31-Jul-2019 0515Z 0715LT

Half of our outgoing traffic NL-IX was dropped during about 35min. This is now fixed

Start : 31-Jul-2019 0645Z 0845LT

Upgrade is now done

Monday 29th July 2019

No incidents reported

Sunday 28th July 2019

No incidents reported

Saturday 27th July 2019

No incidents reported

Friday 26th July 2019

No incidents reported