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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[MAINTENANCE DC5-A] Racks E1;E2;E3;E4;E5;E6

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 8th, 2020 - 2000UTC (2200LT)

End : June 9th, 2020 - 0300UTC (0500LT)

[MAINTENANCE DC5-A] Racks B1;B2;B5;B6;B14;C9;C10;C13;C14;C15;C16;C17;C18;C19

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 15th, 2020 - 2000UTC (2200LT)

End : June 16th, 2020 - 0300UTC (0500LT)

[DC3] Preventive electrical maintenance of generators

[DC3] Preventive electrical maintenance of generators

We’re going to carry out the preventive electrical maintenance of generators.

The maintenance will be performed electrical chain by electrical chain, so that super-rescue generators (chain F1) can recover the load, in the event of an electrical incident coming from the usual network of energy supply.
Maintenance will be carried out according to the following forecast schedule:

  • Chaine A : 22/06
  • Chaine B : 23/06
  • Chaine C : 24/06
  • Chaine D : 25/06
  • Chaine F1 : 29/06
  • Chaine F2 : 30/06

Every evening, generators on which maintenance has been done will be put back into service.
No generator will remain out of service in absence of the maintenance company

Impact : Degradation of electrical redundancy

Start : 22-Jun-2020 0630Z (0830LT)
End : 30-Jun-2020 1530Z (1730LT)
[DC3] Maintenance of fire suppression systems

Maintenance of fire suppression systems

Control VESDA system

Control manual triggers

Control sound and visual alarms

Control Actuated Devices of Safety

Control alarm reports

Control fire suppression valves (outside datarooms)

Control smoke extraction and extraction engine

Impact : none

Schedule : 22-23-Jun 2020 0730-1600Z 0930-1800LT
30-Jun-3-Jul 2020 0730-1600Z 0930-1800LT
13-17-Jul 2020 0730-1600Z 0930-1800LT
[DC3] Semi-annual maintenance of distribution pumps

[DC3] Semi-annual maintenance of distribution pumps

We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

 Wednesday June 24th Sub-stationA
 Thursday June 25th Sub-stationB
 Friday June 26th Sub-stationC

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 24-Jun-2020 0700Z 0900LT

Duration : 13 Days

[DC3] Pressurization maintenance

[DC3] Pressurization maintenance

What is done : We will perform a pressurization maintenance on substation SSA, SSB and SSC.

Sub station C, June 26th

Sub station A &B, June 29th

Impact : None

Start : 26-Jun-2020 0730Z 0930LT

Duration : 2 Days

Past Incidents

Sunday 15th September 2019

RPN AMS1/DC3, scheduled 8 months ago

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network.

Maintenance window is from September 14, 2019 at 11:00 pm UTC to September 15th, 2019 at 5:00 am UTC.

The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Possible downtime on the RPN network between AMS1 and DC3

Wednesday 11th September 2019

DC2 SCW - PF10 - Optical maintenance, scheduled 8 months ago

[SCW DC2 -PF10] Optical replacement + fiber cleaning

Operation completed successfully - Closing the status

Network glitch during 2 minutes.

Start : 11-Sept-2019 0730Z 0930LT
Start : 11-Sept-2019 1030Z 1230LT Operation completed successfully

Duration : 2 minutes

Tuesday 10th September 2019

RPN DC5-A Room 120 C13 & C15 Optical Maintenance, scheduled 8 months ago

[RPN DC5-A Room 120 C13 & C15] Optical replacement + fiber cleaning

Operation completed successfully - Closing the status

RPN switch down during 2 minutes.

Start : 10-Sept-2019 0900Z 1100LT

Start : 11-Sept-2019 1030Z 1230LT Operation completed successfully - Closing the status

Duration : 2 minutes

DC3: Room 32 Rack 10 & room 43 rack16 Optical Maintenance, scheduled 8 months ago

[DC3: Room 32 Rack 10 & room 43 rack16 ] Optical replacement + fiber cleaning

Network glitch during 2 minutes.

Start : 10-Sept-2019 0730Z 0930LT

Duration : 2 minutes

Thursday 5th September 2019

AMS1 [AMS] Room Hall 2 E-E Rack E14 - Power delivery issues

A rack in AMS1 is having power delivery issues, all servers in the rack are unreachable.

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09.05.19 1620Z (1820LT)

Issue has been escalated to local team

09.05.19 1815 (2015LT)

The product team has identified the root cause and working on a fix

09.05.19 1830 (2030LT)

Incident has been solved and servers are coming back up progressively.

Mail [HOSTING] Mail Connexion Issue

Our teams identified an issue regarding webmail connection. We are currently investigating the issue and will update this status as soon as we have more details to share.

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05/09/19 1230 (1030LT)

The product team has identified the root cause and working on a fix

05/09/19 1730 (1530LT)

Issue has been fixed now, if you are still experiencing connection issues please contact our support team via ticket.

Wednesday 4th September 2019

DC3 - Curative maintenance, scheduled 8 months ago

[DC3] Replacement of source switching in pumps cabinet

GF1substation A

No impact on users

Start : 4-Sept-19 0730Z 0930LT

Duration : 8 hours

Web Website and FTP unavailability

We have detected issues with several website on web hosting platforms. Our teams are currently working on solving the problem.

Impact: Some website / FTP may be unavailable.

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09.04.19 - 1440Z (1640LT)

Issue has been fixed and websites are now working normally.

09.04.19 - 1300Z (1500LT)

FTP Access has been restored.

09.04.19 - 1202Z (1402LT)

The issue is currently being investigated.

09.04.19 - 1200Z (1400LT)

Issue has been escalated to local team

Object Storage Error 403 on requests

We have problems with object storage requests, a 403 error may appear during your requests. Our teams are currently working on solving the problem.

Impact: list your buckets may be impossible, accessing your objects returns 403 errors.

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09.040.19 - 1330Z (1530LT)

Issue has been fixed and buckets are now working normally

09.04.19 - 0800Z (1000LT)

The issue is currently being investigated.

09.04.19 - 0600Z (0800LT)

Issue has been escalated to local team

Tuesday 3rd September 2019

No incidents reported

Monday 2nd September 2019

No incidents reported

Sunday 1st September 2019

No incidents reported

Saturday 31st August 2019

No incidents reported

Friday 30th August 2019

No incidents reported