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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
Refrigeration units preventive maintenance

We will undertake a preventive maintenance on our refrigeration units on DC3.

Impact: Minor loss of redundancy, no customer impact.

START: 10-Oct-2019 0630Z 0830LT

END: 11-Nov-2019 0330Z 0530LT

DC3 - Redundancy test of DC3 electrical generators

DC3 electrical generators - Redundancy test of DC3 electrical generators

Location : DC3 What is done : As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure. The operation consists of simulating a power failure on the MVLBs and validating the electrical load recovery and working on generator for 4 hours. Impact : no impact on client servers

Start : 11-Oct-2019 0700-1400Z 900-1600LT

Duration : 4 hours

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

DC3 - Semi-annual maintenance of distribution pumps

DC3 - Maintenance of distribution pumps

Location : DC3 Substation-A, Substation-B, Substation-C

What is done : We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Wednesday November 6th: Sub-station A

Thursday November 7th Sub-station B

Friday November 8th Sub-station C

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 6-Nov-2019 0700Z 0900LT

Duration : 3 Days

DC3 - Preventive maintenance of air-handling units

DC3 - Preventive maintenance of air handling units

Location : DC3

What is done : preventive maintenance of air handling units will be performed on the whole site.

Thursday November 12th: Room 01 and 02

Wednesday November 13th: Room 03 and 04

Thursday November 14th: TGBT A and B

Friday November 15th: TGBT C and D

Monday November 18th: TGBT F1 and F2

Impact : loss of redundancy during the preventive maintenance of a TGBT air handling unit. No impact on TGBT cooling.

Start : 12-Nov-2019 0700Z 0900LT

Duration : 5 Days

Past Incidents

Saturday 14th September 2019

RPN AMS1/DC3, scheduled 1 week ago

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network.

Maintenance window is from September 14, 2019 at 11:00 pm UTC to September 15th, 2019 at 5:00 am UTC.

The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Possible downtime on the RPN network between AMS1 and DC3

Wednesday 11th September 2019

DC2 SCW - PF10 - Optical maintenance, scheduled 1 week ago

[SCW DC2 -PF10] Optical replacement + fiber cleaning

Operation completed successfully - Closing the status

Network glitch during 2 minutes.

Start : 11-Sept-2019 0730Z 0930LT
Start : 11-Sept-2019 1030Z 1230LT Operation completed successfully

Duration : 2 minutes

Tuesday 10th September 2019

RPN DC5-A Room 120 C13 & C15 Optical Maintenance, scheduled 1 week ago

[RPN DC5-A Room 120 C13 & C15] Optical replacement + fiber cleaning

Operation completed successfully - Closing the status

RPN switch down during 2 minutes.

Start : 10-Sept-2019 0900Z 1100LT

Start : 11-Sept-2019 1030Z 1230LT Operation completed successfully - Closing the status

Duration : 2 minutes

DC3: Room 32 Rack 10 & room 43 rack16 Optical Maintenance, scheduled 1 week ago

[DC3: Room 32 Rack 10 & room 43 rack16 ] Optical replacement + fiber cleaning

Network glitch during 2 minutes.

Start : 10-Sept-2019 0730Z 0930LT

Duration : 2 minutes

Thursday 5th September 2019

AMS1 [AMS] Room Hall 2 E-E Rack E14 - Power delivery issues

A rack in AMS1 is having power delivery issues, all servers in the rack are unreachable.

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09.05.19 1620Z (1820LT)

Issue has been escalated to local team

09.05.19 1815 (2015LT)

The product team has identified the root cause and working on a fix

09.05.19 1830 (2030LT)

Incident has been solved and servers are coming back up progressively.

Mail [HOSTING] Mail Connexion Issue

Our teams identified an issue regarding webmail connection. We are currently investigating the issue and will update this status as soon as we have more details to share.

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05/09/19 1230 (1030LT)

The product team has identified the root cause and working on a fix

05/09/19 1730 (1530LT)

Issue has been fixed now, if you are still experiencing connection issues please contact our support team via ticket.

Wednesday 4th September 2019

DC3 - Curative maintenance, scheduled 2 weeks ago

[DC3] Replacement of source switching in pumps cabinet

GF1substation A

No impact on users

Start : 4-Sept-19 0730Z 0930LT

Duration : 8 hours

Web Website and FTP unavailability

We have detected issues with several website on web hosting platforms. Our teams are currently working on solving the problem.

Impact: Some website / FTP may be unavailable.

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09.04.19 - 1440Z (1640LT)

Issue has been fixed and websites are now working normally.

09.04.19 - 1300Z (1500LT)

FTP Access has been restored.

09.04.19 - 1202Z (1402LT)

The issue is currently being investigated.

09.04.19 - 1200Z (1400LT)

Issue has been escalated to local team

Object Storage Error 403 on requests

We have problems with object storage requests, a 403 error may appear during your requests. Our teams are currently working on solving the problem.

Impact: list your buckets may be impossible, accessing your objects returns 403 errors.

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09.040.19 - 1330Z (1530LT)

Issue has been fixed and buckets are now working normally

09.04.19 - 0800Z (1000LT)

The issue is currently being investigated.

09.04.19 - 0600Z (0800LT)

Issue has been escalated to local team

Tuesday 3rd September 2019

No incidents reported

Monday 2nd September 2019

No incidents reported

Sunday 1st September 2019

No incidents reported

Saturday 31st August 2019

No incidents reported

Friday 30th August 2019

No incidents reported