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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3 Optical link maintenance]

[DC3 Optical link maintenance]

Region : PAR

Time : from April 30th, 2019 at 06:00 UTC

Maintenance will be carried out on 2 DC3 optical links. This will impact servers from these racks Room 31 rack E13 Room 32 rack A7

There will be 2 short 2 minutes disconnection for the servers indicated before.

Start : April 30th, 2019 at 0600Z 0800LT

Duration : 2 time 2 minutes within a 1 hour window.

[RPN Network] maintenance - PAR > AMS - Scheduled Maintenance

RPN Network maintenance - PAR > AMS - Scheduled Maintenance

Region : PAR/AMS

Maintenance will be carried out on our network link between AMS and PARIS. You might encounter some disconnections the RPN network, but only between AMS and PAR.

Start : Maintenance to start in the window 29-April-2019 2200Z - 30-April-2019 0400Z

Duration : 2 hours

[RPN Network] maintenance - PAR > AMS - Scheduled Maintenance

RPN Network maintenance - PAR > AMS - Scheduled Maintenance

Region : PAR/AMS

Time : from May 3rd, 2019 at 21:00 UTC to May 4th, 2019 at 04:00 am UTC

Maintenance will be carried out on our network link between AMS and PARIS. You might encounter some disconnections through the RPN network, but only between AMS and PAR.

Start : May 3rd, 2019 at 2100Z 2300LT

Duration : 7 hours

RPN] Network Maintenance

[RPN] Network Maintenance

Location : AMSTERDAM and PARIS

In order to maintain the highest levels of availability and service, we are forced to carry out preventive maintenance for your service.

Network disconnect to be expected.

Start : 12-May-2019 2100Z 2200LT End: 13-May-2019 0300Z 0400LT Duration : 90 minutes

Past Incidents

Friday 14th December 2018

[NETWORK] Global Backbone - Network provider maintenance, scheduled 4 months ago

A preventive maintenance is planned by one of our network providers, you may experience network issues between Amsterdam and Paris (slowness, higher latency...) on both Public and Private links.

Start time : December 14th, 2018 2200Z (2300LT)
End time : December 15th, 2018 0400Z (0500LT)

Tuesday 11th December 2018

[ODS] Scheduled instances reboot, scheduled 4 months ago

In order to improve stability on our ODS solution, we are scheduling a short maintenance on ODS instances.
Services will be restarted by batch, starting at 0800LT (0700Z) and ending around 1000LT (0900Z).

Impact : Services will be down during a few minutes until reboot is complete and services are correctly restarted.

Start : 11-Dec-2018 0700Z 0800LT

Duration : 5-10 minutes at most

UPDATE: Instances with these IPs 62.210.16.15 / 10.90.254.123 are currently not answering. We are doing our best to fix this as soon as possible

  • Our team has identified the issue, it should be completely fixed soon.
  • Issue has been fixed, everything is back to normal.

Thursday 6th December 2018

DC2 [DC2] interruption service on Room 101 Rack N13 Block N

We have detected an issue in DC2, Room 101 Rack N13 Block N.
Servers are not reachable for the moment.

We are currently investigating.

Update : 07-Dec-2018 1620Z (1720LT)

After multiple physical intervention on rack, block is still not responding and we are unable to restore services.
Impacted customers will be contacted directly by ticket.

Wednesday 5th December 2018

No incidents reported

Tuesday 4th December 2018

No incidents reported

Monday 3rd December 2018

[NETWORK] Global Backbone - Network provider maintenance, scheduled 4 months ago

A preventive maintenance is planned by one of our network providers, you may experience network issues between Amsterdam and Paris (slowness, higher latency...).

Start time : December 3rd, 2018 0000Z (0100LT)
End time : December 3rd, 2018 0200Z (0300LT)

Update : 03-Dec-2018 0950Z (1050LT)

Maintenance went smoothly and services were stable again around 3am LT, as planned.

Web SSL certificate generation interrupted

We have identified an issue with our SSL generation service, it is currently offline for investigation, it shall be restored as soon as possible. We apologise for the inconvenience.

Next update by 04/12/18 0800Z (0900LT)

UPDATE: We have now fixed this issue and the certifiactes are now generating correctly

Sunday 2nd December 2018

DC3 [DC3] interruption service on Room 4-6 Rack F19

We have detected an issue in DC3, Room 4-6 Rack F19. Servers are not reachable for the moment We are currently investigating.

===================

02/12/2018 1820Z (1920LT)

We have fixed it, the switch now answers correctly and the servers are coming back up

Compute Nodes [SCALEWAY] - Data Storage Alerts

We receive alerts from a data store, our team is investigating to identify the root cause and the current impact on customer's services. We will update this status as soon as we have additional details to share.

Compute Nodes [SCALEWAY] - Instances Provisioning Problems

Our teams identified an issue regarding newly instances provisioning and start for PARIS region. We are working to resolve this issue as quickly as possible.

Issue is now fixed, thank you for your patience.

Saturday 1st December 2018

Console [SCALEWAY] - Support ticket unavailability

We are currently facing an issue when opening a support ticket with "TRULY CRITICAL" button on Scaleway. We are working on fixing this.

We have now fixed it. The ticket interface is now working correctly

Friday 30th November 2018

No incidents reported