Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[RPN] - Switch maintenance DC5-A Rack B17

[RPN Switch] Switch maintenance DC5-A Rack B17

Location : DC5-A Rack B17

What is done : We will need to power off the RPN switch in DC5-A rack B17 in order to maintain it.

Impact : RPN network will not be reachable during the maintenance.

Start : 17-Dec-2019 1100Z 1200LT

Duration : 60 minutes

Past Incidents

Wednesday 4th December 2019

Scaleway tickets' API maintenance, scheduled 1 week ago

In order to update our internal information system, we are going to conduct a maintenance on our ticket API.
During the maintenance, you will not be able to consult, create nor update tickets on your Scaleway account.

We expect the downtime to last a few minutes at most.
Our other communication channels stay available for urgent matters.

Thank you for your understanding.

Start: 4-Dec-2019 0700Z 0800LT

Expected duration : Less than 10 minutes.

Tuesday 3rd December 2019

No incidents reported

Monday 2nd December 2019

No incidents reported

Sunday 1st December 2019

No incidents reported

Saturday 30th November 2019

No incidents reported

Friday 29th November 2019

Mail Email deliverability issue toward some providers

We are noticing some deliverability issues toward a few external service providers.
We are working with them in order to improve deliverability.

Our teams will add additional details in this status as soon as we have more to share.

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10/12/19 1330Z (1430LT)

Progress has been made on deliverability. We are still working on it to keep on improving it for all providers. We will keep on updating this status as soon as we have more information available

29/11/19 1430Z (1530LT)

Issue has been escalated to the product team.
They are in direct contact with impacted services.

Web Some websites returning internal server errors

Our team noticed that 2 PHP versions (5.2 and 5.6) were down on a specific internal platform hosting multiple websites.
During this downtime, websites on this platform using PHP 5.2 and 5.6 were unable to load.

Issue has now been fully fixed.

Should you still face any issue, please get in direct touch with our support team by ticket.

DC5 Network Packet loss and server rescue mode impossible

We got hardware issue on a dc5 network shelf which caused sporadic packet loss. Rescue mode and DHCP servers were also impacted. The problem is now fixed. The link has been restored and everything is back to normal.

Our support remains available for any questions. We sincerely apologize for the inconvenience.

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11.29.2019 0730Z (0930LT)

Issue has been fixed

Thursday 28th November 2019

Global Backbone [Network] Netboot network issue

There is an ongoing incident on our network, causing errors when servers try to boot on the network interface.
You may experience issues running internal tasks (server install script, booting in Rescue mode...).
Our teams are working on identifying and fixing the issue.

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11.28.2019 1400Z (1500T)

Issue has now been fixed, servers are now correctly booting on PXE. Should you face any issue, please get in direct touch with our support team.

11.28.2019 1345Z (1445T)

Issue has been escalated to local team

Console Internal maintenance

[Internal maintenance] - A maintenance is done to update our production.

Impact : Bmaas service, console, API and Online.net website will be down for one hour.

Start : 28-Nov-2019 1000Z 1100LT

Duration : 60 minutes

DC5 [DC5] Switch down

[DC5] Switch down

A switch in DC5 connecting rack C38 is down. The repair team has been alerted of this and it will be addressed shortly.

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28/11/2019 2200Z (2300LT)

The switch has been replaced and everything is back to normal

28/11/2019 2100Z (2200LT)

The switch has been diagnosed as being out of order and will be replaced

28/11/2019 1928Z (2028LT)

The product team has identified the root cause. Issue has been escalated to local team

Wednesday 27th November 2019

Web Cloud webhosting

One of our Cloud Web Hosting’s load balancer is failing. Some websites are not reachable for the moment. We are working on a quick solution.

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11.27.2019 0500Z (1600LT)

Issue has been fixed. Thank you for your patience. If you notice any issue on your Cloud hosting service, please contact our support.

11.27.2019 0800Z (0900LT)

Issue has been escalated again to the local team

11.26.2019 0845Z (0945LT)

The issue has been fixed. If you are still encountering an issue, please contact our assistance.

11.26.2019 0815Z (0915LT)

Issue has been escalated to the local team