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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[MAINTENANCE DC5-A] Racks E1;E2;E3;E4;E5;E6

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 8th, 2020 - 2000UTC (2200LT)

End : June 9th, 2020 - 0300UTC (0500LT)

[MAINTENANCE DC5-A] Racks B1;B2;B5;B6;B14;C9;C10;C13;C14;C15;C16;C17;C18;C19

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 15th, 2020 - 2000UTC (2200LT)

End : June 16th, 2020 - 0300UTC (0500LT)

[DC3] Preventive electrical maintenance of generators

[DC3] Preventive electrical maintenance of generators

We’re going to carry out the preventive electrical maintenance of generators.

The maintenance will be performed electrical chain by electrical chain, so that super-rescue generators (chain F1) can recover the load, in the event of an electrical incident coming from the usual network of energy supply.
Maintenance will be carried out according to the following forecast schedule:

  • Chaine A : 22/06
  • Chaine B : 23/06
  • Chaine C : 24/06
  • Chaine D : 25/06
  • Chaine F1 : 29/06
  • Chaine F2 : 30/06

Every evening, generators on which maintenance has been done will be put back into service.
No generator will remain out of service in absence of the maintenance company

Impact : Degradation of electrical redundancy

Start : 22-Jun-2020 0630Z (0830LT)
End : 30-Jun-2020 1530Z (1730LT)
[DC3] Maintenance of fire suppression systems

Maintenance of fire suppression systems

Control VESDA system

Control manual triggers

Control sound and visual alarms

Control Actuated Devices of Safety

Control alarm reports

Control fire suppression valves (outside datarooms)

Control smoke extraction and extraction engine

Impact : none

Schedule : 22-23-Jun 2020 0730-1600Z 0930-1800LT
30-Jun-3-Jul 2020 0730-1600Z 0930-1800LT
13-17-Jul 2020 0730-1600Z 0930-1800LT
[DC3] Semi-annual maintenance of distribution pumps

[DC3] Semi-annual maintenance of distribution pumps

We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

 Wednesday June 24th Sub-stationA
 Thursday June 25th Sub-stationB
 Friday June 26th Sub-stationC

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 24-Jun-2020 0700Z 0900LT

Duration : 13 Days

[DC3] Pressurization maintenance

[DC3] Pressurization maintenance

What is done : We will perform a pressurization maintenance on substation SSA, SSB and SSC.

Sub station C, June 26th

Sub station A &B, June 29th

Impact : None

Start : 26-Jun-2020 0730Z 0930LT

Duration : 2 Days

Past Incidents

Wednesday 4th December 2019

Scaleway tickets' API maintenance, scheduled 5 months ago

In order to update our internal information system, we are going to conduct a maintenance on our ticket API.
During the maintenance, you will not be able to consult, create nor update tickets on your Scaleway account.

We expect the downtime to last a few minutes at most.
Our other communication channels stay available for urgent matters.

Thank you for your understanding.

Start: 4-Dec-2019 0700Z 0800LT

Expected duration : Less than 10 minutes.

Tuesday 3rd December 2019

No incidents reported

Monday 2nd December 2019

No incidents reported

Sunday 1st December 2019

No incidents reported

Saturday 30th November 2019

No incidents reported

Friday 29th November 2019

Mail Email deliverability issue toward some providers

We are noticing some deliverability issues toward a few external service providers.
We are working with them in order to improve deliverability.

Our teams will add additional details in this status as soon as we have more to share.

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03/01/20 1100Z (1200LT)

Work is still ongoing. Some providers are now reachable while a few are not. We are working with them to reduce the impact as much as possible.

10/12/19 1330Z (1430LT)

Progress has been made on deliverability. We are still working on it to keep on improving it for all providers. We will keep on updating this status as soon as we have more information available

29/11/19 1430Z (1530LT)

Issue has been escalated to the product team.
They are in direct contact with impacted services.

Web Some websites returning internal server errors

Our team noticed that 2 PHP versions (5.2 and 5.6) were down on a specific internal platform hosting multiple websites.
During this downtime, websites on this platform using PHP 5.2 and 5.6 were unable to load.

Issue has now been fully fixed.

Should you still face any issue, please get in direct touch with our support team by ticket.

DC5 Network Packet loss and server rescue mode impossible

We got hardware issue on a dc5 network shelf which caused sporadic packet loss. Rescue mode and DHCP servers were also impacted. The problem is now fixed. The link has been restored and everything is back to normal.

Our support remains available for any questions. We sincerely apologize for the inconvenience.

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11.29.2019 0730Z (0930LT)

Issue has been fixed

Thursday 28th November 2019

Global Backbone [Network] Netboot network issue

There is an ongoing incident on our network, causing errors when servers try to boot on the network interface.
You may experience issues running internal tasks (server install script, booting in Rescue mode...).
Our teams are working on identifying and fixing the issue.

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11.28.2019 1400Z (1500T)

Issue has now been fixed, servers are now correctly booting on PXE. Should you face any issue, please get in direct touch with our support team.

11.28.2019 1345Z (1445T)

Issue has been escalated to local team

Console Internal maintenance

[Internal maintenance] - A maintenance is done to update our production.

Impact : Bmaas service, console, API and Online.net website will be down for one hour.

Start : 28-Nov-2019 1000Z 1100LT

Duration : 60 minutes

DC5 [DC5] Switch down

[DC5] Switch down

A switch in DC5 connecting rack C38 is down. The repair team has been alerted of this and it will be addressed shortly.

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28/11/2019 2200Z (2300LT)

The switch has been replaced and everything is back to normal

28/11/2019 2100Z (2200LT)

The switch has been diagnosed as being out of order and will be replaced

28/11/2019 1928Z (2028LT)

The product team has identified the root cause. Issue has been escalated to local team

Wednesday 27th November 2019

Web Cloud webhosting

One of our Cloud Web Hosting’s load balancer is failing. Some websites are not reachable for the moment. We are working on a quick solution.

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11.27.2019 0500Z (1600LT)

Issue has been fixed. Thank you for your patience. If you notice any issue on your Cloud hosting service, please contact our support.

11.27.2019 0800Z (0900LT)

Issue has been escalated again to the local team

11.26.2019 0845Z (0945LT)

The issue has been fixed. If you are still encountering an issue, please contact our assistance.

11.26.2019 0815Z (0915LT)

Issue has been escalated to the local team