Scaleway
Update - We are continuing to monitor for any further issues.
May 08, 2024 - 10:30 CEST
Monitoring - Between 2024/05/07 18:00 CEST and 2024/05/08 08:00 CEST, we have encountered issues preventing some users to deploy or redeploy their serverless function/container.

Functions/containers deployed during that time might have been either unavailable, or stuck in "error" status despite the function/container working properly: in that case, redeploying the function/container should solve the issue.

Sorry about the inconvenience.

May 08, 2024 - 10:28 CEST
Update - Slowdowns have resumed since 17:00.

Our team is currently investigating.

May 07, 2024 - 17:42 CEST
Update - Some customers may find it impossible to display their data. Our teams are currently investigating the situation.
May 03, 2024 - 20:16 CEST
Update - A bad index was found and fixed, services are back to normal. Will monitor.
May 03, 2024 - 16:09 CEST
Update - We are continuing to investigate this issue.
May 03, 2024 - 16:08 CEST
Update - Latency is back to normal for most query but query_range are still high latency, investigating
May 02, 2024 - 17:52 CEST
Investigating - Cockpit Logs cluster at fr-par is suffering and have high latencies.

Query to Scaleway generated logs may have timeouts

Our engineers are working on it

May 02, 2024 - 16:33 CEST
Monitoring - The service is operationnal. We are continuing to monitor the issue.
May 06, 2024 - 09:46 CEST
Identified - The issue is back since 6:00 AM (CEST), we are working on a new fix.
May 06, 2024 - 09:16 CEST
Monitoring - The service is operationnal. We are continuing to monitor the issue.
May 04, 2024 - 15:54 CEST
Update - We are continuing to work on a fix for this issue.
May 04, 2024 - 15:44 CEST
Identified - SQS and SNS are down since 1:16 PM (CEST) on FR-PAR.
NATS should work but management through the Scaleway API does not work.
We're investigating.

May 04, 2024 - 15:44 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 2024 - 20:16 CEST
Update - After further investigation, our team identified that newly attached ressources were also impacted.

Following a resolution process, VPC connectivity between fr-par-1 and fr-par-2 was interupted from 15:15 to 15:39 CEST.

Cockpit functionality is also affected.

Apr 22, 2024 - 16:07 CEST
Investigating - Our team is currently investigating the issue and has identified a potential root cause.
Apr 22, 2024 - 10:52 CEST
Investigating - On Monday, May 6th, from 2:00 PM to 3:00 PM (Paris time), it will not be possible to add, modify, or delete a SEPA direct debit mandate
May 02, 2024 - 13:11 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 2024 - 09:00 CEST
Update - Update: Scheduled for Apr 29, 2024 - May 10, 2024
Apr 29, 2024 09:00 - May 10, 2024 17:00 CEST
Scheduled - Kubernetes Kapsule clusters in the FR-PAR region with public-only endpoints will be migrated to Private Networks.

Network downtime: this migration will result in a temporary network loss of 1 to 10 minutes.

With the new default isolation configuration, worker nodes still have their public IPs to access the Internet. After migrating, existing security groups configuration won’t be overridden and RR wildcard DNS still point to public IPs.

Find our dedicated documentation on Kapsule with Private Networks https://www.scaleway.com/en/docs/containers/kubernetes/reference-content/secure-cluster-with-private-network/#how-can-i-migrate-my-existing-clusters-to-regional-private-networks

Apr 29, 2024 09:00 - May 10, 2024 17:00 CEST
Monitoring - The ingestion of logs and metrics has returned to normal, and we are currently monitoring the situation.
Apr 25, 2024 - 12:03 CEST
Identified - S3 logs are not sent to cockpit since 15h20 Paris time.
Apr 17, 2024 - 22:01 CEST
Monitoring - The functionalities are back in production. We're still monitoring the situation.
Apr 25, 2024 - 11:05 CEST
Investigating - An issue with our billing system make the current consumption, the invoice listing and the public APIs unavailable. Our team is already working on it to solve this incident as soon as possible.
Apr 25, 2024 - 08:25 CEST
Update - Ingestion of product metrics on nl-ams, was unavailable from 00:00 to 10:00.
Apr 23, 2024 - 10:04 CEST
Update - Ingestion is back to normal, investigating.
Apr 22, 2024 - 13:55 CEST
Investigating - Scaleway metrics from nl-ams are not ingested, and will not appear in Cockpit.
Apr 22, 2024 - 09:33 CEST
Investigating - Our service is currently experiencing disruption due to blacklisting by Microsoft.
We are actively working with Microsoft to resolve this issue as soon as possible.

Apr 19, 2024 - 00:16 CEST
Identified - We have detected an issue on the server from SD 94863 to SD 94880 access and are unreachable, since 17.04.2024 15:12 UTC

The issue has been forwarded to our team for resolution.

Apr 18, 2024 - 01:34 CEST
Update - You can still manage datacenter intervention from your dedibox console, in Housing
Dec 19, 2023 - 17:47 CET
Update - We are continuing to investigate this issue.
Dec 19, 2023 - 16:48 CET
Investigating - Ticketing directed to Opcore datacenters is currently unavailable to our dedirack clients.
Our team is currently investigating.

Dec 19, 2023 - 16:48 CET
Investigating - We have noticed that problems with connecting to the dedibackup service can occur.
We will get back to you as soon as we have more information on the situation.

Apr 06, 2023 - 12:23 CEST
Elements - AZ Partial Outage
90 days ago
99.76 % uptime
Today
fr-par-1 Partial Outage
90 days ago
99.21 % uptime
Today
fr-par-2 Partial Outage
90 days ago
99.33 % uptime
Today
fr-par-3 Partial Outage
90 days ago
99.34 % uptime
Today
nl-ams-1 Operational
90 days ago
100.0 % uptime
Today
pl-waw-1 Operational
90 days ago
100.0 % uptime
Today
nl-ams-2 Degraded Performance
90 days ago
100.0 % uptime
Today
pl-waw-2 Operational
90 days ago
100.0 % uptime
Today
nl-ams-3 Degraded Performance
90 days ago
100.0 % uptime
Today
pl-waw-3 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Partial Outage
90 days ago
98.7 % uptime
Today
Instances Operational
90 days ago
99.99 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Degraded Performance
90 days ago
99.96 % uptime
Today
C14 Cold Storage Operational
90 days ago
100.0 % uptime
Today
Kapsule Partial Outage
90 days ago
96.71 % uptime
Today
DBaaS Partial Outage
90 days ago
95.57 % uptime
Today
LBaaS Operational
90 days ago
99.99 % uptime
Today
Container Registry Operational
90 days ago
98.05 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Partial Outage
90 days ago
95.07 % uptime
Today
IoT Hub Operational
90 days ago
99.99 % uptime
Today
Account API Operational
90 days ago
99.99 % uptime
Today
Billing API Partial Outage
90 days ago
95.07 % uptime
Today
Functions and Containers Partial Outage
90 days ago
98.15 % uptime
Today
Block Storage Operational
90 days ago
100.0 % uptime
Today
Elastic Metal Operational
90 days ago
100.0 % uptime
Today
Apple Silicon M1 Operational
90 days ago
100.0 % uptime
Today
Private Network Operational
90 days ago
99.59 % uptime
Today
Hosting ? Operational
90 days ago
100.0 % uptime
Today
Observability Partial Outage
90 days ago
96.55 % uptime
Today
Transactional Email Operational
90 days ago
100.0 % uptime
Today
Jobs Partial Outage
90 days ago
79.69 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.08 % uptime
Today
DC2 Operational
90 days ago
99.65 % uptime
Today
DC3 Operational
90 days ago
97.23 % uptime
Today
DC5 Operational
90 days ago
99.74 % uptime
Today
AMS Operational
90 days ago
99.7 % uptime
Today
Dedibox - Products Partial Outage
90 days ago
98.21 % uptime
Today
Dedibox Operational
90 days ago
92.78 % uptime
Today
Hosting Operational
90 days ago
99.95 % uptime
Today
SAN Operational
90 days ago
100.0 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
100.0 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Domains Partial Outage
90 days ago
92.95 % uptime
Today
RPN Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Operational
90 days ago
100.0 % uptime
Today
Excellence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Clusters using 1.24 version will automatically be upgraded to 1.25.
Find more details in our version support policy: https://www.scaleway.com/en/docs/containers/kubernetes/reference-content/version-support-policy/

Posted on Apr 19, 2024 - 14:44 CEST
Past Incidents
May 10, 2024

No incidents reported today.

May 9, 2024

No incidents reported.

May 8, 2024
Resolved - This incident has been resolved.
May 8, 13:51 CEST
Investigating - Some mailboxes are inaccessible on several different PF

"Filer" seems to be affected

Our engineers are investigating the situation

May 8, 10:23 CEST
May 7, 2024
Completed - The scheduled maintenance has been completed.
May 7, 19:25 CEST
Update - Accessing some custom domains in https might lead to certificate issues while the certificate is renewing. Custom domains might still be available in http during that time.
May 6, 16:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 CEST
Scheduled - Due to an unavoidable upgrade to our Paris infrastructure, some Functions and Containers will be relocated during business hours (07:00 UTC => 17:00 UTC). Users might experience the following issues:

- Custom domains temporarily unavailable (404). This only affects the custom domain itself, the base functions/containers endpoint will continue to work as expected. Domain configuration can take up to 2 minutes (SSL certificate creation, ACME challenges), so the expected downtime is of the order of minutes. However, depending on the DNS propagation speed, and the TTL value configured on the domain, users may see a longer downtime.
- Custom domains might not be accessible in HTTPS (but will be in HTTP).
- Instances of functions/containers restarting. Note that this should not cause downtime, as old instances will continue to serve traffic until the new instances are up.
- Instances of functions/containers starting even if there is no traffic.

Sorry for any inconvenience.

May 3, 17:07 CEST
May 6, 2024
Resolved - PSU replaced. 06/05/24
Servers and switch reachable.

May 6, 17:00 CEST
Investigating - We are currently investigating this issue.
May 4, 04:17 CEST
Completed - The scheduled maintenance has been completed.
May 6, 12:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 11:05 CEST
Scheduled - The servers on this rack will lose connectivity.
The switch will be replaced, as a hardware instability caused it to reboot last night, disrupting service for ~15min.

May 3, 11:09 CEST
May 5, 2024

No incidents reported.

May 4, 2024
May 3, 2024
May 2, 2024
Completed - The scheduled maintenance has been completed.
May 2, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 15:00 CEST
Scheduled - Various actions will be carried out:
- Updating system packages
- Kernel update
- Reboot

A 10-minute downtime is scheduled at the end of each maintenance.

Apr 30, 17:09 CEST
Completed - The scheduled maintenance has been completed.
May 2, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 14:00 CEST
Scheduled - Various actions will be carried out:
- Updating system packages
- Kernel update
- Reboot

A 10-minute downtime is scheduled at the end of each maintenance.

Apr 30, 17:08 CEST
Completed - The scheduled maintenance has been completed.
May 2, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 10:00 CEST
Scheduled - Various actions will be carried out:
- Updating system packages
- Kernel update
- Reboot

A 10-minute downtime is scheduled at the end of each maintenance.

Apr 30, 16:54 CEST
Completed - The scheduled maintenance has been completed.
May 2, 09:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 08:30 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 12:15 CEST
Scheduled - Due to a scheduled maintenance on May 2nd at 8:30 AM (CEST) in the fr-par region, serverless jobs will not be scheduled for up to one hour. During this period, jobs will be queued and will resume normal operation promptly after the maintenance window ends.
Apr 30, 11:35 CEST
May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024
Resolved - This incident has been resolved.
Apr 29, 17:23 CEST
Update - We are continuing to investigate this issue.
Apr 29, 17:21 CEST
Update - We are continuing to investigate this issue.
Apr 29, 17:14 CEST
Investigating - VPC not working at all on affected hypervisors.
Apr 29, 17:12 CEST
Resolved - This incident has been resolved.
Apr 29, 11:08 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 10:41 CEST
Investigating - Automatic authentication to project's registry from kapsule nodes experienced some issues
We are currently applying a fix

Apr 29, 10:34 CEST
Apr 28, 2024

No incidents reported.

Apr 27, 2024
Resolved - The switches have been replaced and everything is back up and running.
Apr 27, 11:28 CEST
Investigating - A public switch is down in [DC5] - Room 1 - Zone 1 - Rack A to E
Dedibox servers unreachable on Blocks A, B, C, D, E

We are currently investigating the issue.

Apr 27, 10:28 CEST
Apr 26, 2024
Completed - The maintenance will be postponed to a further date.
Apr 26, 23:26 CEST
Scheduled - All timestamps will be in CEST timezone

During these maintenance windows, you might experience temporary 500 errors from some products API.

The windows will start as following time and will last for up to 1 hour :

fr-par-1 :
- May 7th, 10am
- May 13th, 10 am

fr-par-2 :
- May 6th, 3pm
- May 7th, 10am

fr-par-3 :
- May 6th, 10am
- May 7th, 10am

nl-ams-1 :
- April 30th, 3pm
- May 2nd, 3pm

nl-ams-2 :
- April 29th, 3pm
- May 2nd, 3pm

nl-ams-3 :
- May 2nd, 3pm

pl-waw-1 :
- April 30th, 10am
- May 2nd, 10am

pl-waw-2 :
- May 2nd, 10am

pl-waw-3 :
- April 29th, 10am
- May 2nd, 10am

Apr 26, 17:50 CEST