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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[MAINTENANCE DC5-A] Racks E1;E2;E3;E4;E5;E6

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 8th, 2020 - 2000UTC (2200LT)

End : June 9th, 2020 - 0300UTC (0500LT)

[MAINTENANCE DC5-A] Racks B1;B2;B5;B6;B14;C9;C10;C13;C14;C15;C16;C17;C18;C19

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 15th, 2020 - 2000UTC (2200LT)

End : June 16th, 2020 - 0300UTC (0500LT)

[DC3] Preventive electrical maintenance of generators

[DC3] Preventive electrical maintenance of generators

We’re going to carry out the preventive electrical maintenance of generators.

The maintenance will be performed electrical chain by electrical chain, so that super-rescue generators (chain F1) can recover the load, in the event of an electrical incident coming from the usual network of energy supply.
Maintenance will be carried out according to the following forecast schedule:

  • Chaine A : 22/06
  • Chaine B : 23/06
  • Chaine C : 24/06
  • Chaine D : 25/06
  • Chaine F1 : 29/06
  • Chaine F2 : 30/06

Every evening, generators on which maintenance has been done will be put back into service.
No generator will remain out of service in absence of the maintenance company

Impact : Degradation of electrical redundancy

Start : 22-Jun-2020 0630Z (0830LT)
End : 30-Jun-2020 1530Z (1730LT)
[DC3] Maintenance of fire suppression systems

Maintenance of fire suppression systems

Control VESDA system

Control manual triggers

Control sound and visual alarms

Control Actuated Devices of Safety

Control alarm reports

Control fire suppression valves (outside datarooms)

Control smoke extraction and extraction engine

Impact : none

Schedule : 22-23-Jun 2020 0730-1600Z 0930-1800LT
30-Jun-3-Jul 2020 0730-1600Z 0930-1800LT
13-17-Jul 2020 0730-1600Z 0930-1800LT
[DC3] Semi-annual maintenance of distribution pumps

[DC3] Semi-annual maintenance of distribution pumps

We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

 Wednesday June 24th Sub-stationA
 Thursday June 25th Sub-stationB
 Friday June 26th Sub-stationC

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 24-Jun-2020 0700Z 0900LT

Duration : 13 Days

[DC3] Pressurization maintenance

[DC3] Pressurization maintenance

What is done : We will perform a pressurization maintenance on substation SSA, SSB and SSC.

Sub station C, June 26th

Sub station A &B, June 29th

Impact : None

Start : 26-Jun-2020 0730Z 0930LT

Duration : 2 Days

Past Incidents

Sunday 15th September 2019

RPN AMS1/DC3, scheduled 8 months ago

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network.

Maintenance window is from September 14, 2019 at 11:00 pm UTC to September 15th, 2019 at 5:00 am UTC.

The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Possible downtime on the RPN network between AMS1 and DC3

Saturday 31st August 2019

No incidents reported

Friday 30th August 2019

No incidents reported

Thursday 29th August 2019

[CANCELLED] Network Maintenance RPN AMS1/DC3, scheduled 9 months ago

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network.

Maintenance window is from August 29, 2019 at 09:00 pm UTC to August 30, 2019 at 4:00 am UTC.

Impact : Possible downtime on the RPN network between AMS1 and DC3. This could also impact the internet bandwidth knowing that our teams are doing operations needed to redirect it to other routes.

Start : 29-Aug-2019 1900Z 2100LT

Duration : 420 minutes

The maintenance has been cancelled and will be carried out later on.

Wednesday 28th August 2019

No incidents reported

Tuesday 27th August 2019

No incidents reported

Monday 26th August 2019

DC3 TOR RPN switch down

One of our TOR RPN switches is down in:

Datacenter: DC3, Room: 3 3-1, Rack: E18

Certain connection problems may occure, however team in charge is already investigating.

We apologise for inconvenience.

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26/08/19 100Z (1200LT)

Issue was solved. Reboot of server may be needed in some cases.

26/08/19 0700Z (0900LT)

Neccessary steps are being taken to solve the issue.

26.08.19 0056Z (0256LT)

Issue has been escalated to local team

Sunday 25th August 2019

No incidents reported