AMSDC1 / Room 6 / Rack 6.12.78 - RPN switch unreachable
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 2026 - 17:26 CEST
Investigating - RPN service unreachable for this rack since 2026/10/22 06:45 UTC
Oct 22, 2026 - 11:36 CEST
[DEDIRACK][DC1] Changes to access control during building works
Update - Scheduled maintenance is still in progress. Work is scheduled to be completed on the date indicated (15/11)
Oct 22, 2026 - 09:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2026 - 09:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Scheduled - As part of the work to replace the access control system, scheduled to take place from 15 September to 15 November, work will be carried out
in stages on certain access doors.
This work will include, in particular, the removal of the old readers and the installation and commissioning of the new readers.
During this transition period, and depending on the progress of the work, it may be necessary to temporarily use two access badges
for certain doors, in order to ensure continuity and the smooth operation of access.
Those affected will be informed in advance should this arrangement need to be put in place.
We thank you in advance for your understanding, patience and cooperation throughout the duration of this work.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
P2 - [WEBHOSTING] - PHP Emergency maintenance
Update - [Update] Security Maintenance – Web Hosting Services

Security patching for the php2shell vulnerability is progressing:

cPanel Environments (Resolved): PHP versions have been updated across all Scaleway and Online.net cPanel servers (as well as Scaleway Plesk). Maintenance mode has been lifted, and services are back online.

Classic Shared Hosting / Mutu (In Progress): Classic shared environments remain under maintenance while work is actively underway.
Oct 22, 2026 - 08:20 CEST
Identified - The PHP project released today a fix for two critical  vulnerabilities allowing unauthenticated remote code execution (CVE-2026-109618, CVE-2026-109619, CVSS 9.2 — no complete mitigation exists): https://www.php.net/archive/2026.php#2026-10-21-5

As a precaution, we have taken Webhosting websites offline while we apply the patched PHP versions. Our team is actively working to patch and restore the service as soon as possible.
Oct 21, 2026 - 16:38 CEST
[Generative API] - [global] - GLM-5.3 timeouts
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 2026 - 17:42 CEST
Investigating - Started Tuesday 20th October @ 5:04pm
The glm-5.3 model is consistently returning timeout errors on all requests. We are working at fixing the issue.
Oct 20, 2026 - 17:31 CEST
Degraded Performances on it-mil APIs
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 2026 - 12:07 CEST
Investigating - We are currently experiencing degraded performance with it-mil APIs. Some requests may see elevated latency, intermittent errors, or timeouts. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.
Oct 20, 2026 - 11:23 CEST
[Support] Delays in ticket processing
Identified - En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude.
Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais.
Nous vous remercions pour votre patience et votre compréhension.

Due to a high volume of requests, the processing of ongoing tickets may take longer than usual.
Our teams are fully mobilized to restore normal service and handle requests as quickly as possible.
Thank you for your patience and understanding.
Oct 08, 2026 - 18:35 CEST
[Support] Call Handling Delays
Identified - Due to a high volume of requests, it may be difficult to reach our teams by phone.
If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible.
Thank you for your understanding.

En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone.
Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais.
Merci de votre compréhension.
Oct 08, 2026 - 18:27 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Degraded Performance
Account Operational
APIs Degraded Performance
Apple Silicon Operational
Audit Trail Operational
Billing Operational
Block Storage Operational
Cockpit Operational
Container Registry Operational
Data Warehouse Operational
Databases Operational
Developer Tools Operational
Domains Operational
Edge service Operational
Elastic Metal Degraded Performance
Elements Console Operational
Environmental Footprint Operational
File Storage Operational
Generative API Operational
IAM Operational
Instances Operational
IoT Hub Operational
Jobs Operational
Kafka Operational
Kubernetes Kapsule Operational
Load Balancer Operational
Managed Inference Operational
Messaging and Queuing Operational
Network Operational
Object Storage Operational
Observability Operational
Public Gateway Operational
Secret Manager Operational
Serverless Container Operational
Serverless Functions Operational
Serverless-Database Operational
Transactional Email Operational
VPC Operational
Web Hosting Under Maintenance
Website Operational
Clusters for Apache Spark™ Operational
Elements - AZ Operational
fr-par-1 Operational
fr-par-2 Operational
fr-par-3 Operational
nl-ams-1 Operational
nl-ams-2 Operational
nl-ams-3 Operational
pl-waw-1 Operational
pl-waw-2 Operational
pl-waw-3 Operational
it-mil-1 Operational
it-mil-2 Operational
it-mil-3 Operational
Dedibox - Products Under Maintenance
Dedibox Operational
Hosting Under Maintenance
SAN Operational
Dedirack Under Maintenance
Dedibackup Operational
Domains Operational
RPN Operational
Dedibox Console Operational
Dedibox VPS Operational
Dedibox - Datacenters Under Maintenance
DC1 Under Maintenance
DC2 Operational
DC3 Operational
DC4 Operational
DC5 Operational
AMS Operational
Miscellaneous Degraded Performance
Excellence Degraded Performance
BookMyName Operational
Saagie - Products Operational
Product-1-ACO Operational
Product-2-BOU Operational
Product-3-BV Operational
Product-6-SIPDEV Operational
Product-7-SIPINT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Elastic Metal][PAR-2] Scheduled Maintenance - Infrastructure Modernization — EM-I215E-NVME Servers Nov 4, 2026 09:00 - Nov 5, 2026 09:00 CET

A technical modernization process is currently underway on selected infrastructure in the PAR2 availability zone.
- Impacted servers: EM-I215E-NVME dedicated servers with tag 'migration_required'.
- Action Required: Impacted customers have received a dedicated email to perform a complimentary migration to a new server before November 4, 2026.
- Unmigrated servers will be proactively powered off on November 4, 2026, to allow completion of the maintenance work.

Our support team remains at your disposal to assist you throughout this migration process.
Posted on Oct 22, 2026 - 17:23 CEST

Oct 22, 2026

[Container Registry] Increase in 5xx errors on fr-par Container Registry
Resolved - This incident has been resolved.
Oct 22, 18:18 CEST
Update - We added other impacted products and we are still investigating.
Oct 8, 10:54 CEST
Update - We are continuing to investigate this issue.
Oct 8, 10:29 CEST
Investigating - We are currently observing an increased rate of 5xx errors on the container registry in the fr-par region. Some image push and pull operations may fail or experience delays. Our teams are actively investigating, and we will provide an update as soon as more information is available.
Oct 8, 10:27 CEST
[Serverless Functions][fr-par/nl-ams/pl-waw] Security updates applied to PHP and Node.js runtimes
Resolved - This incident has been resolved.
Oct 22, 18:10 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 17:28 CEST
Investigating - We are informing you of critical security updates applied to the PHP and Node.js runtimes used by Serverless Functions.

---
PHP

Two critical vulnerabilities (CVE-2026-109618 and CVE-2026-109619, CVSS 9.2) allow remote code execution without credentials on PHP versions prior to the fixed releases (8.2.35, 8.3.36, 8.4.27, 8.5.12).

Actions taken:
- Functions previously running PHP 8.2 or 8.3 have been force-redeployed on PHP 8.4, which is patched.
- Functions running PHP 8.4 or 8.5 have been force-redeployed on the patched versions (8.4.27 / 8.5.12).

Impact for you:
- PHP 8.2 and 8.3 are now end-of-life on our platform: they can no longer be used to create or redeploy functions. Please update your runtime to PHP 8.4 or 8.5.
- If you manage your functions through Infrastructure as Code (Terraform or Serverless Framework with serverless.yaml), please update your configuration to the new runtime, otherwise your infrastructure will drift.

---
Node.js

Patched versions of Node.js 22, 24 and 26 are now available (22.23.4, 24.22.1, 26.12.1). To apply the security patches, please redeploy your functions.

If you experience any issue, please contact our support team.

We apologize for any inconvenience and thank you for your patience.
Oct 22, 17:18 CEST
[BookMyName][Security] Emergency maintenance - BMN services unavailable
Resolved - This incident has been resolved.
Oct 22, 11:00 CEST
Identified - Update at 18:40 CEST
The BookMyName website, its webmail, and the RDAP services are back up.
The redirection service is still down: it requires further investigation before it can be patched and restored.
Oct 21, 18:51 CEST
Investigating - Started: 21 Oct 2026, 15:50 CEST
Status: Emergency maintenance in progress
Impact: All BMN services are unavailable.

The PHP project released today a fix for two critical  vulnerabilities allowing unauthenticated remote code execution (CVE-2026-109618, CVE-2026-109619, CVSS 9.2 — no complete mitigation exists): https://www.php.net/archive/2026.php#2026-10-21-5

As a precaution, we have taken BMN services offline while we apply the patched PHP versions. Our team is actively working to patch and restore the service as soon as possible.
Oct 21, 16:06 CEST
[GAPI] - [global] - Dedicated deployment deletion failing
Resolved - This incident has been resolved.
Oct 22, 09:30 CEST
Investigating - Since 7 pm, dedicated deployment deletion has been failing. Re-creation after deletion will remain impossible until the incident is resolved.
Oct 21, 20:05 CEST
[DOMAIN-DNS] - DNS synchronization failed
Resolved - The global incident is now solved. If you still experience issues, please reach out our support through usual means.
Oct 22, 09:23 CEST
Monitoring - Updates had piled up, causing these issues.

It has now been resolved.
Oct 11, 13:04 CEST
Investigating - Several reports of inconsistencies in the zones between our DNS servers s0.dom.scw.cloud and s1.dom.scw.cloud
Oct 11, 12:10 CEST
Emergency Maintenance - Dedibox Console
Resolved - The Dedibox Console and API are now back online and fully operational.

The security patches have been successfully applied to mitigate the PHP2Shell vulnerability.

Thank you for your patience and understanding.
Oct 22, 09:22 CEST
Update - Investigation and mitigation of the PHP2Shell vulnerability are still ongoing. Your data and dedibox servers remain safe.

You can continue to manage Dedibox servers through the Scaleway Console.

We will restore the normal service status once maintenance is complete.
Oct 21, 23:35 CEST
Investigating - Emergency Maintenance in Progress

As part of our investigation into the PHP2SHELL vulnerability (CVE), we are placing console.online.net and api.online.net into maintenance mode as a precautionary measure.

The entire console is temporarily unavailable. This maintenance affects only the control plane (Dedibox ordering system and management interface). Hosted servers and services are not affected.

Your data remains safe. This maintenance is a precautionary measure while we investigate the vulnerability.

We will provide an update as soon as the service is restored.
Oct 21, 16:37 CEST

Oct 21, 2026

[Generative API] - [global] - New dedicated deployment creation temporarily unavailable
Resolved - This incident has been resolved.
Oct 21, 19:00 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 21, 11:24 CEST
Monitoring - New deployment creation is temporarily unavailable due to infrastructure capacity constraints. Existing deployments are unaffected. We've identified the situation.
Oct 21, 11:20 CEST
[fr-par] Partial unavailability affecting an Object Storage cluster
Resolved - This incident has been resolved.
Oct 21, 14:23 CEST
Update - Object Storage services in the fr-par region have returned to normal operating conditions following the deployment of the fix. Our teams continue to closely monitor the infrastructure to ensure service stability before marking the incident as resolved.
Oct 20, 18:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 17:48 CEST
Update - We are continuing to work on a fix for this issue.
Oct 20, 17:27 CEST
Identified - Following an infrastructure deployment, connectivity was disrupted across several racks, potentially impacting Object Storage customers in the fr-par region through increased latency and request errors. The issue has been identified, and our engineering teams are currently deploying a fix to restore normal service operations.
Oct 20, 17:21 CEST
[Block Storage] [fr-par-2] - Block Storage control plane issue during upgrade
Resolved - An upgrade operation of the Block storage api on fr-par-2 generated a blocking transaction which impacted the control plane of this AZ
The issue occurred from 12:23 to 12:28 UTC and generated a high rate of 500 errors.

The problem was quickly fixed by the engineers of the product team.
Oct 21, 14:00 CEST
[Cockpit] (fr-par) custom logs datasources were partially unavailable for writing and querying
Resolved - * 2026-10-20 17:45 CEST : Partial unavailability of custom logs datasource
* 2026-10-20 18:00 CEST : mitigation deployed, stabilizing availability progressively
* 2026-10-21 05:00 CEST : automated event happened, which triggered partial unavailability again for part of our customers.
* 2026-10-21 09:45 CEST : stabilization of our infrastructure, back to nominal situation
Oct 21, 10:44 CEST
[Cockpit] Listing data exporters results in an error
Resolved - This incident has been resolved.
Oct 21, 09:50 CEST
Investigating - After a faulty deployment, listing data exporters in the Cockpit Console results in error.
Oct 20, 12:12 CEST

Oct 20, 2026

[Kapsule] - [pl-waw, nl-ams] Node agent upgrade
Completed - The scheduled maintenance has been completed.
Oct 20, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:00 CEST
Scheduled - The Kapsule node agent (k8s-agent), which manages the Kubernetes components installed on nodes, will be upgraded in-place on Kapsule nodes.

Impact: none expected on workloads.
- Only the agent itself is replaced and restarted.
- No Kubernetes component (kubelet, containerd, runc, CNI plugins) will be restarted, reinstalled or upgraded.
- Nodes will not be drained, cordoned or rebooted, and pods will keep running.

Kosmos (external) nodes are not affected.
Oct 19, 15:33 CEST
[IAM] Some users experienced login issues with SAML authentication
Resolved - Users signing in with SAML who had not yet configured MFA were unable to log in. The issue was caused by a recent frontend release. A fix has been implemented, and an updated version of the account app is being deployed.
Oct 20, 17:37 CEST
[Generative API] - [global] - Bge-multilingual-gemma-2 became unavailable
Resolved - This incident has been resolved.
Oct 20, 16:23 CEST
Investigating - Started Tuesday 20th October 2:50pm
The model is not available. We're working to fix it asap.
Oct 20, 15:59 CEST
[Generative API] - [global] - Deepseek v4.1 flash timeouts
Resolved - This incident has been resolved.
Oct 20, 15:03 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 19:15 CEST
Identified - 19th October from 2:30pm to 7pm
Some requests to the deepseek-v4.1-flash model have experienced elevated timeouts.
We have implemented a mitigation, and error rates are improving. We're monitoring the situation.
Oct 19, 19:02 CEST
[Serverless Functions/Containers] - [fr-par] Network reconfiguration
Completed - The scheduled maintenance has been completed.
Oct 20, 11:26 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:00 CEST
Scheduled - On 2026-10-20, between 08:00 AM UTC and 10:00 AM UTC, we will perform a mandatory network update on the Serverless Functions and Containers infrastructure. This change aims to improve overall networking performance.

During that period, the network of each node in our infrastructure will be reconfigured sequentially. For each node, during maximum 1 minute:

- functions/containers located on the node might temporarily lose network connectivity
- calling functions/containers might return 5xx errors (or timeouts)

We apologize about any inconvenience.
Oct 20, 10:00 CEST
[Dedibox] - PARDC3 / Room 4-4 / Rack C18 - PUB switch unreachable
Resolved - This incident has been resolved.
Oct 20, 08:28 CEST
Monitoring - A faulty device has been replaced.
Oct 19, 11:10 CEST
Investigating - PUB service down on devices located in PARDC3 / Room 4-4 / Rack C18  since 2026/10/18 12:30 UTC, Checks in progress
Oct 19, 09:30 CEST

Oct 19, 2026

[DC3] - Public Switch Unreachable at DC3, Rack S46-E16
Resolved - This incident has been resolved.
Oct 19, 17:44 CEST
Identified - We found the root cause and applied a patch in order to recover the service.
However, while further incidents cannot be entirely ruled out, our technical teams are actively working to identify and implement the necessary measures to prevent recurrence.
Oct 15, 10:37 CEST
Investigating - We are currently experiencing an issue with the public switch located in Rack S46-E16 at Opcore-DC3.

The switch is currently unreachable, and the root cause of the issue is still under investigation.

As a result, all customer servers connected to this switch are currently unreachable.

Our team is investigating the situation and will provide further updates as soon as more information becomes available.
Oct 15, 10:17 CEST
[Serverless-Database]- [fr-par] - slow cold start for the DB and DB in status error
Resolved - This incident has been resolved.
Oct 19, 11:52 CEST
Investigating - Since Saturday October 18, 2026 at 07:55 UTC (09:55 Paris time), Serverless SQL Databases as occured slow cold start for the DB and DB in status error.
Oct 19, 09:45 CEST
[Serverless Functions/Containers] - [it-mil, nl-ams, pl-waw] Network reconfiguration
Completed - The scheduled maintenance has been completed.
Oct 19, 11:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 10:00 CEST
Scheduled - On 2026-10-19, between 08:00 AM UTC and 10:00 AM UTC, we will perform a mandatory network update on the Serverless Functions and Containers infrastructure. This change aims to improve overall networking performance.

During that period, the network of each node in our infrastructure will be reconfigured sequentially. For each node, during maximum 1 minute:

- functions/containers located on the node might temporarily lose network connectivity
- calling functions/containers might return 5xx errors (or timeouts)

We apologize about any inconvenience.
Oct 19, 10:00 CEST
[Instances] - AMS1 / Room Hall6 / Rack 6.12.32 - ams1dc1-net-f02lf75.ams1 crashes multiple time
Resolved - This incident has been resolved.
Oct 19, 09:29 CEST
Update - We are continuing to work on a fix for this issue.
Oct 19, 09:28 CEST
Identified - An issue on a network device generated instability between 2026/10/17 10:42 UTC and 2026/10/17 10:57 UTC for devices located in rack 6.12.32 room Hall6 in AMS1
Oct 19, 09:27 CEST

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

[FR-PAR-1] - Failure in cooling system
Resolved - This incident has been resolved.
Oct 16, 20:24 CEST
Monitoring - Temperatures are decreasing following an intervention by our service provider.
Oct 16, 19:43 CEST
Investigating - Servers in room 108 experience temperature increase.
This lead to CPU throttling and may result into unreachable instance.
We are working with our datacenter provider to fix the situation.
Oct 16, 19:22 CEST
[GAPI] - [Global] - Qwen3 Embeddings produces timeouts
Resolved - The incident is now resolved. Customers should not see timeouts anymore.
We continue to monitor the related deployments.
Oct 16, 15:52 CEST
Investigating - Timeouts are observed on qwen3-embedding-8b model through the Generative API.
Oct 16, 15:22 CEST

Oct 15, 2026

[Network] [DC2]- Switch Down in Room 205-Rack G2.
Resolved - 1st network device replaced at : 10:38
2nd network device replaced at : 11:58

Issue was due to network device that broke due to a powersurge in the rack
Oct 15, 12:26 CEST
Investigating - We have detected a public switch is down in DC2, Room : 205 205, Rack G2
Oct 15, 08:03 CEST

Oct 14, 2026

[Dedibox] - [DC5] - RPN Switch bay A53 and A54 planned maintenance
Resolved - This incident has been resolved.
Oct 14, 12:53 CEST
Investigating - We have a temporary outage on a RPN Switch bay A53 an A54 which might cause traffic issue. As such, a maintenance is planned :
14/10 - 10 AM UTC/12 AM Paris time
A short interruption (approximately 5 minutes) is to be expected.
Oct 13, 12:46 CEST
Scheduled Maintenance - Instances Control Plane (Milan)
Completed - The scheduled maintenance has been completed.
Oct 14, 12:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 11:08 CEST
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 11:05 CEST
Scheduled - We will be performing scheduled maintenance on the Instances control plane in our Milan region.

During this maintenance, control plane operations will be unavailable for approximately 30 minutes.

Running instances will remain unaffected.

We apologize for any inconvenience and thank you for your understanding.
Oct 14, 11:05 CEST

Oct 13, 2026

[Dedibox] - [DC5] - Rack D38 of room 1 lost connectivity
Resolved - This incident has been resolved.
Oct 13, 14:40 CEST
Investigating - We are currently experiencing a network incident affecting a switch in DC5, which is currently unreachable.

Our technical team is investigating the situation and working on the required recovery actions.
Oct 12, 18:46 CEST

Oct 12, 2026

Oct 11, 2026

Oct 10, 2026

No incidents reported.

Oct 9, 2026

[Key Manager] - it-mil - api unavailable
Resolved - This incident has been resolved!
Oct 9, 15:00 CEST
Identified - incident has been mitigated, we are implementing a long-term solution
Oct 7, 15:52 CEST
Investigating - key manager api unavailable following database migration
Oct 7, 15:24 CEST
[Generative APIs] - [fr-par] - glm-5.2 service instabilities
Resolved - The incident is now resolved, the situation is back to nomal.
Oct 9, 12:13 CEST
Investigating - [15h00 utc+2]
We are experiencing instabilities with a critical part of the glm-5.2 model infrastructure, working actively on the mitigation
Oct 6, 17:02 CEST

Oct 8, 2026

[Jobs] - [fr-par] - Jobs are stuck in a transient state
Resolved - The issue is resolved.
The Jobs API v1alpha1 was not available during incident and clients may have experienced PermissionDenied errors.
The Jobs API v1alpha2 was available but job runs were stuck in transient states (validated, queued or running) after start.
The Jobs are being executed progressively. Some job runs can take some time to be executed.
Oct 8, 16:13 CEST
Investigating - [Started Around 14h00 CET]
Jobs cannot be executed. Clients will see job runs stuck in transient states like validated, queued, or running.
Issue is under investigation
Oct 8, 15:38 CEST
[Dedibox VPS] [fr-par] - servers locked in Paris location
Resolved - This incident has been resolved.
Oct 8, 15:27 CEST
Investigating - Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
Oct 8, 13:48 CEST
Scheduled maintenance on MongoDB instances
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 CEST
Scheduled - We need to apply a patch on the infrastructure as part of its lifecycle.
During the maintenance window of up to 2 hour times, You won't be able to make any configuration change on your instance.
Oct 7, 10:59 CEST
[Support] Call Handling Delays
Resolved - This incident has been resolved.
Oct 8, 10:01 CEST
Identified - Due to a high volume of requests, it may be difficult to reach our teams by phone.
If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible.
Thank you for your understanding.

En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone.
Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais.
Merci de votre compréhension.
Oct 6, 12:01 CEST
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