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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC2] Update on C14 network

Our teams are going to do an update on the C14 network.

Impact: A complete downtime of 3×10 minutes for the C14 product.

Location : Paris DC2

Start : 23-Jan-2020 0900Z 1000LT

End : 23-Jan-2020 1100Z 1200LT

Duration : 180 minutes

[DC3] Maintenance of chillers

[DC3] Maintenance of chillers

Location: DC3

What is done: We will do the semi-annual maintenance of the chillers, according to the following schedule :

Chiller n°8: 27/01
Chiller n°7: 28/01
Chiller n°1: 29/01
Chiller n°2: 30/01
Chiller n°3: 31/01
Chiller n°4: 03/02
Chiller n°5: 04/02
Chiller n°6: 05/02

Impact: No impact is to be expected.

Start: 27-Jan-2020 0730Z 0830LT
End: 05-Feb-2020 1630Z 1730LT

Duration : 8 days

[DC5] Maintenance on Generator set

[DC5] Preventive mechanical maintenance of generating sets

Location : DC5 What is done : We will carry out generator maintenance according to this planing:

GE BAT 1: 01/29 GE LT1.2: 01/30 GE LT1.1: 01/31

Impact : No impact is to be expected.

Start : 29-Jan-2020 0700Z 0800LT

Duration : 3 days

[DC3] Load tests of generators

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure. The operation consists of simulating a power failure on the MVLBs and validating the electrical load recovery and working on generator for 4 hours. Our teams and usual maintenance companies will be mobilized for the perfect workflow.

This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start: 2020-01-30 0800Z (0900LT)
End: 2020-01-30 1500Z (1600LT)

Duration: 7 hours

[DC5-A] Scheduled maintenance Room 120 - Racks G1, F11

A scheduled maintenance is planned in DC5-A (Room 120 - Racks G1, F11) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 4th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[DC5-A] Scheduled maintenance Room 120 - Racks G15, G16, B17

A scheduled maintenance is planned in DC5-A (Room 120 - Racks G15, G16, B17) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 5th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[DC5-A] Scheduled maintenance Room 120 - Racks B18, B19, F1

A scheduled maintenance is planned in DC5-A (Room 120 - Racks B18, B19, F1) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 6th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[Amsterdam core router bb1.ams1] Router upgrade

Location : Amsterdam - core router bb1.ams1

What is done : Upgrade Software and Reload bb1.ams1 to fix FlowSpec issues. Rollback to previous release.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • start time : 10-Feb-2020 0500Z (0600LT)
  • end time : 10-Feb-2020 0700Z (0800LT)

Full upgrade - duration 4h

  • start time : 11-Feb-2020 0300Z (0400LT)
  • end time : 11-Feb-2020 0700Z (0800LT)

Past Incidents

Thursday 9th January 2020

[Database] Scheduled maintenance on all running instances, scheduled 1 week ago

Our Database team is scheduling an infrastructure upgrade on all RDB instances.
We expect a short downtime on both classic and HA databases.

All instances will be updated progressively in a 3-hour window.

Impact :

  • A few seconds downtime on HA RDB instances.
  • ~1min downtime on other RDB instances.
Start : 09-Jan-2020 between 0600Z (0700LT) and 0800Z (0900LT)
[AMS] Network Load balancer API, scheduled 1 week ago

[AMS] Network Load balancer API

We are launching an API maintenance on our Loadbalancer product.

Impact : API will not be accessible during maintenance. The loadbalancers are not impacted.

Start : 09-JAN-2020 0700Z 0800LT

Duration : 10 minutes

Wednesday 8th January 2020

No incidents reported

Tuesday 7th January 2020

Web Abnormally long SSL certificate creation times

We have noticed a delay in the SSL certificate generation time. Our teams are currently working to solve this problem.

Please do not hesitate to contact Support if you have any questions regarding this issue.

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07.01.2020 1335Z (1435LT)

The product team has identified the root cause and working on a fix

07.01.2020 1335Z (1435LT)

Issue has been escalated to local team

Monday 6th January 2020

Global Backbone Backbone - France-IX issues

We observed some packet loss on FRANCE-IX.

We have isolated the traffic and rerouted it through transits or other IXs.

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07.0120 1100 (1200LT)

Issue has been fixed, we are monitoring it on our side but everything should be back online. Do not hesitate to contact our support team should you have any issue

06.0120 1450 (1550LT)

The product team has identified the root cause and working on a fix

06.0120 1340 (1440LT)

Issue has been escalated to local team

Console Archlinux installations

We have detected an issue with the Archlinux installations, which ended with an error. We are currently working on its resolution.

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01.06.2020 1400Z (1500LT)

A fix has been deployed, new installations will now work as expected

01.06.2020 0610Z (0710LT)

The product team has identified the root cause and working on a fix

01.06.2020 0610Z (0710LT)

Issue has been escalated to local team

[SCALEWAY] PAR C2 Instances Unavailability

Our teams have identified an issue that affects some C2 instances in the Paris region.

Affected instances are unreachable and administrative actions (stop, reboot, etc.) on these do not work properly and get stuck.

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02.06.20 0330Z (0430LT)

Issue has been escalated to local team

02.06.20 0710Z (0810LT)

The issue is now fixed.

Sunday 5th January 2020

No incidents reported

Saturday 4th January 2020

Console [SCALEWAY] Console Instabilities

We are currently experiencing some slowdowns on the Scaleway console.

The "instances" page may return timeouts and not load, the API may give errors.

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01.04.20 0645Z (0745LT)

Issue has been escalated to local team

01.04.20 1115Z (1215LT)

Issue has been fixed

Friday 3rd January 2020

Mail [MAIL] Email sending issues

We have detected problems on our SMTP servers that cause issues with the sending of emails from our hosting platforms. It might not be possible to send emails from your addresses.

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01.03.23 1640Z (1740LT)

We are still noticing instabilities with the SMTP servers, the team is investigating.

01.03.20 1423Z (1523LT)

SSL certificate has been updated and the issue is now fixed.

01.03.20 1400Z (1500LT)

There is a certificate issue on the SMTP server currently, we are investigating.

01.03.20 1330Z (1430LT)

Issue has been fixed and emails are now being sent correctly.

01.03.20 1100Z (1200LT)

Issue has been escalated to local team