Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

[NETWORK] switch down in Datacenter : DC5, Room : 1 1, rack : A44

Investigating - We are currently investigating this issue.
Jun 21, 2025 - 11:36 CEST

[Network]-switches down in DC3 racks D14, D15 and D16

Investigating - We are currently investigating this issue.
Jun 20, 2025 - 13:48 CEST

[WEBHOSTING] - Blacklist Microsoft

Update - We are continuing to investigate this issue.
Jun 19, 2025 - 14:23 CEST

Investigating - We are currently investigating this issue.
Jun 13, 2025 - 15:26 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 09, 2025 - 17:10 CEST

Identified - The IP 51.159.208.135 of our Webhosting platform is blacklisted by Microsoft.
We are currently working on it.
May 27, 2025 - 10:10 CEST

[Object Storage] - Checksum error in some client/sdk

Investigating - S3 checksum error in some client/sdk, we alway return the full object checksum even when the request is ranged, causing issue in some high-level wrappers that try to compare the range's checksum with the full object one.

Full integrity of the objects aren't impacted, and all computed checksum are valid.
May 02, 2025 - 19:00 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Operational

Instances Operational

Elastic Metal Operational

Apple Silicon Operational

Object Storage Operational

Block Storage Operational

Container Registry Operational

Network Operational

Private Network Operational

Public Gateway Operational

Load Balancer Operational

Kubernetes Kapsule Operational

Serverless Functions and Containers Operational

Serverless-Database Operational

Jobs Operational

Databases Operational

Messaging and Queuing Operational

Domains Operational

IoT Hub Operational

Web Hosting Operational

Transactional Email Operational

IAM Operational

Observability Operational

Secret Manager Operational

Environmental Footprint Operational

Developer Tools Operational

Account API Operational

Billing API Operational

Edge service Operational

Elements Console Operational

Website Operational

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Degraded Performance

Dedibox Degraded Performance

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox VPS Operational

Dedibox - Datacenters Degraded Performance

DC2 Operational

DC3 Degraded Performance

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 22, 2025

No incidents reported today.

Jun 21, 2025

Unresolved incident: [NETWORK] switch down in Datacenter : DC5, Room : 1 1, rack : A44.

Jun 20, 2025

Phishing

Resolved - This incident has been resolved.
Jun 20, 10:13 CEST

Investigating - We are currently being targeted by a phishing campaign.
We invite you to be careful and check the invoices directly on your console.
Our Trust and Safety team is working to resolve this.
Jun 16, 14:09 CEST

Jun 19, 2025

[Support] Slower answer for the support

Resolved - This incident has been resolved.
Jun 19, 14:08 CEST

Update - We are continuing to work on a fix for this issue.
Jun 19, 14:07 CEST

Identified - Due to exceptional circumstances, the response time is slowed down.
Sorry for the inconvenience
Jun 19, 09:31 CEST

[DC2] - public - switch issue in room 101-k31-2

Resolved - Uplink configuration has been updated and corrected.
The situation is resolved.
Please contact Support if the issue persists.
Jun 19, 11:34 CEST

Identified - We have detected a switch down in room 101-k31-2.
Servers in that rack currently have no public network access and are unreachable.

===================

17/06/25 09H00 UTC
Issue has been forwarded to our team for resolution.
Jun 17, 16:15 CEST

[AMS] public switch issue in Hall 2

Resolved - This incident has been resolved.
Jun 19, 08:20 CEST

Update - The power on most of the chassis was recovered, we are booting the remaining customer nodes.
Jun 18, 17:51 CEST

Update - These rack are still impacted by this issue:
h2-dv5
h2-ee14
h2-ee17
h2-ee18
h2-ee19
h2-ee20
h2-ee21
h2-ee24
h2-ee25
h2-ee26
h2-ee28
h2-ee29
h2-ee2h2
h2-ee30
h2-ee31

Our teams are working on the resolution.
Jun 18, 11:33 CEST

Identified - We have detected a switch down in Hall 2 E-E, Baie : E30.
Servers in that rack currently have no public network access and are unreachable since 18/06/2025 05h30.

The issue has been forwarded to our team for resolution.
Jun 18, 09:11 CEST

Jun 18, 2025

AMS-1-Takeover of KU1C01 on distributor MBP2B

Completed - The scheduled maintenance has been completed.
Jun 18, 21:30 CEST

Update - We are actively working about restoring the power on the racks following a power maintenance done by our DC provider.
Jun 18, 16:02 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 10:30 CEST

Scheduled - In order to arrange for our new UPS to power up datahall 2, we have scheduled a maintenance window in which we will be implementing this power.
During this period, customers will experience a loss of redundancy on one feed in the following corridors
DY / DV/ EE / EB / EL / EH

Impact: Loss of redundancy on one feed.
Jun 18, 10:16 CEST

[Webhosting]- fr-par - Storage Quota issue

Resolved - This incident has been resolved. The issue should have only impacted a handful of DDX2ELT webhostings.
Jun 18, 19:41 CEST

Monitoring - Since 13:29 (CET), no files or emails were stored and access to webmail was inaccessible.
Jun 18, 18:43 CEST

[Billing]- issues with payment mode change

Resolved - This incident has been resolved.
Jun 18, 19:01 CEST

Investigating - The issue has been identified at around 3pm (CET). We are currently investigating it.
Jun 18, 18:02 CEST

[WEBHOSTING] - [PAR2/PAR] - Latency on pf-012 websites

Resolved - This incident has been resolved.
Jun 18, 10:02 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 15:50 CEST

Investigating - We are currently investigating this issue.
Jun 13, 12:42 CEST

Jun 17, 2025

[NETWORK] - Software upgrade on one of two central routers in AMS region

Completed - The scheduled maintenance has been completed.
Jun 17, 15:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 08:00 CEST

Scheduled - Scheduled
A planned software upgrade on one of two central routers is scheduled in AMS region.
During this maintenance, there will be no redundancy for network connections in the region.
Packet losses or any disruptions of the connectivity are not expected.
Jun 10, 15:31 CEST

[EDGE] Issue leading to errors 502

Resolved - This incident has been resolved.
Jun 17, 14:57 CEST

Investigating - Increasing number of 502 error.
Our team is working to solve this problem.
Jun 17, 09:33 CEST

Jun 16, 2025

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

Jun 12, 2025

[Instances] Migration of b_ssd volumes to SBS

Completed - The scheduled maintenance has been completed.
Jun 12, 15:35 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 11:35 CEST

Update - We will be undergoing scheduled maintenance during this time.
Jun 3, 11:32 CEST

Scheduled - From June 3rd until June 12th, we are migrating b_ssd volumes, b_ssd snapshot, b_ssd snapshots and unified snapshots to Scaleway Block Storage (SBS). If your organization is affected, you have received a communication via email including the list of impacted resources. No action is required on your part, volumes will remain available during the migration window.
Jun 3, 11:32 CEST

Jun 11, 2025

[Kapsule] Some clusters control plane cannot be reached on fr-par

Resolved - This incident has been resolved.
Jun 11, 11:23 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 10:31 CEST

Identified - The issue has been identified and a fix is being implemented.
Jun 10, 09:43 CEST

Monitoring - One of VPC managed services nodes in fr-par-2 had a partial failure evading automated detection. This led to parts of the VPC DNS, DHCP and NTP traffic being lost.
We have been removed the failing node and service should be recovering.
We are still monitoring.
Jun 10, 09:43 CEST

Investigating - Issue started at around 8:14 CEST
Some clusters unreachable via their LB
Jun 10, 09:09 CEST

Jun 10, 2025

[IOC] - Elevated error rate on api-compute

Resolved - This incident has been resolved.
Jun 10, 16:31 CEST

Investigating - Following a deployment of api-compute, we notice an elevated rate of 500 errors, mainly on fr-par-2, endpoints POST /ips and POST /servers.
Jun 10, 16:30 CEST

[VPC] - DHCP, DNS traffic lost on fr-par-2

Resolved - This incident has been resolved.
Jun 10, 10:21 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 10:19 CEST

Investigating - [fr-par-2] From 6:04 UTC to 7:28 UTC, customers could experience DHCP & DNS & NTP loss through VPC when using VPC's managed service. The situation is now resolved.
Jun 10, 10:19 CEST

Jun 9, 2025

[DC2] Public switch issue in DC2 Room 101 Rack A20

Resolved - This incident has been resolved.
Jun 9, 17:51 CEST

Monitoring - Swith has been replaced per a new one and all the customer servers seems back for the business.
May 20, 06:05 CEST

Investigating - We have detected that public switch was down in DC2 Room 101 Rack A20.
Servers in that rack currently have no network access and are unreachable.
May 19, 21:35 CEST

[DC5] - Private switch issue in DC5 room S1 Rack C34

Resolved - This incident has been resolved.
Jun 9, 17:50 CEST

Investigating - We have detected a switch down in DC5 room S1 Rack C34.
Servers in that rack currently have no network access and are unreachable.

===================

26.05.25 09h41 UTC
Issue has been forwarded to our team for resolution.
May 26, 10:52 CEST

[Dedibox RPN] RPNv2 connectivity issue between DC

Resolved - The cause of the incident has been identified, and a fix has been applied so that it doesn't happen again.
Jun 9, 17:41 CEST

Update - We are continuing to investigate this issue.
Jun 9, 17:40 CEST

Investigating - We are investigating a problem that generated RPNv2 connectivity issue between our datacenters this morning around 07:52 UTC
Jun 2, 12:02 CEST

[DC5] - Public switch issue in DC5 room 7 rack C57 bloc A

Resolved - This incident has been resolved.
Jun 9, 14:06 CEST

Update - We are continuing to monitor for any further issues.
Jun 9, 00:46 CEST

Monitoring - It was a software problem that required a manual reboot of the switch.
We are now monitoring the status of the rack.
Jun 9, 00:46 CEST

Update - An intervention is planned and a technician will carry out all the necessary checks.
Jun 8, 23:13 CEST

Identified - We have detected a switch down in DC5 room 7 rack C57 bloc A
Servers in that rack currently have no public network access and are unreachable.

===================

Since 08.06.25 at 18h00.
Issue has been forwarded to our team for resolution.
Jun 8, 22:30 CEST

[pl-waw] Users can't connect to their functions/containers endpoints Affected products: Serverless Functions/Containers

Resolved - Incident is now closed. After investigation, this was caused by a rare faulty auto-healing on LB side. Team will add more monitoring so we are alerted sooner.
Sorry again for any inconvenience.
Jun 9, 13:10 CEST

Update - Situation seems more stable as of now. Incident is resolved since around 15:20 UTC, users can access their endpoints again.
We will keep the status in monitoring until Monday though, for further investigation.
Sorry about any inconvenience.
Jun 7, 18:00 CEST

Monitoring - Affected users should now be able to access their functions/containers endpoints. In summary, this was indeed a faulty LB issue.
However, we are still monitoring and working on the situation, as it appears the issue might not be fully solved.
Thanks for your understanding. We will keep you updated.
Jun 7, 17:39 CEST

Update - After verification, this affects 80% of the clients on pl-waw, since 2025-06-07 09:13 UTC.
We are working to resolve the issue as soon as possible.
Sorry again for any inconvenience.
Jun 7, 17:15 CEST

Investigating - Since 2025-06-07 09:20 UTC, around half of the users cannot call their functions/containers endpoints in pl-waw region.
Users are experiencing "connect: connection refused" or "Could not connect to server" errors.
At first glance, this seems caused by a LB failure.
We apologize for any inconvenience. We are on it.
Jun 7, 16:50 CEST

[DC5] - Public switch issue in DC5 room 1 1 rack D27

Resolved - Switch has been rebooted per the field team.
Jun 9, 10:59 CEST

Update - We are continuing to investigate this issue.
Jun 9, 10:14 CEST

Investigating - We have detected a switch down in DC5 room 1 1 rack D27
Servers in that rack currently have no public network access and are unreachable.

An intervention is planned and a technician will carry out all the necessary checks.
Jun 9, 10:14 CEST

Jun 8, 2025