Scaleway
Investigating - We have identified that the IP address of our outbound SMTP service used by Webhosting Classic offers (PERSO, PRO, and BUSINESS) has been blacklisted by Abusix.

This is currently being handled by our Trust & Safety team, we will update this status as soon as we have more information on this matter.

Dec 8, 10:51 CET
Elements - AZ Operational
90 days ago
98.91 % uptime
Today
fr-par-1 Operational
90 days ago
94.56 % uptime
Today
fr-par-2 Operational
90 days ago
100.0 % uptime
Today
fr-par-3 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Operational
90 days ago
100.0 % uptime
Today
pl-waw-1 Operational
90 days ago
100.0 % uptime
Today
nl-ams-2 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Operational
90 days ago
99.98 % uptime
Today
Instances Operational
90 days ago
100.0 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
99.97 % uptime
Today
C14 Cold Storage Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
99.94 % uptime
Today
DBaaS Operational
90 days ago
99.97 % uptime
Today
LBaaS Operational
90 days ago
100.0 % uptime
Today
Container Registry Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
100.0 % uptime
Today
IoT Hub Operational
90 days ago
100.0 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
90 days ago
99.99 % uptime
Today
Functions and Containers Operational
90 days ago
100.0 % uptime
Today
Block Storage Operational
90 days ago
100.0 % uptime
Today
Elastic Metal Operational
90 days ago
99.99 % uptime
Today
Apple Silicon M1 Operational
90 days ago
99.3 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.84 % uptime
Today
DC2 Operational
90 days ago
99.44 % uptime
Today
DC3 Operational
90 days ago
100.0 % uptime
Today
DC5 Operational
90 days ago
99.95 % uptime
Today
AMS Operational
90 days ago
100.0 % uptime
Today
Dedibox - Products Operational
90 days ago
99.98 % uptime
Today
Dedibox Operational
90 days ago
99.9 % uptime
Today
Hosting Operational
90 days ago
100.0 % uptime
Today
SAN Operational
90 days ago
100.0 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
100.0 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
RPN Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Operational
90 days ago
100.0 % uptime
Today
Excellence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
All cPanel Cloud hostings on platforms 1000, 1001, 1002 and 1003 will be migrated to new and improved cPanel platforms.

If you own an impacted Cloud Hosting, you will receive a ticket on your account named "Migration of Cloud hosting platforms". You can read all details and information in it.

We will update this maintenance status accordingly to how it is going.

Posted on Apr 27, 10:52 CEST
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022
Resolved - The incident has been resolved. Link is now UP.
May 18, 22:21 CEST
Investigating - We have detected a switch down in DC5.s1-c21-1.
Servers in that rack currently have no public network access and are unreachable.

===================

18.05.22 20.33 UTC
Issue has been forwarded to our team for resolution.

May 18, 20:33 CEST
Resolved - The switch has been replaced and reconfigured, public network is restored to the rack.

Please contact our assistance through a ticket if you have issues with the RPN following this incident.

May 18, 17:20 CEST
Investigating - We are currently encountering an issue in AMS Room Hall 6 - Zone 12 - Rack 6.12.49.
The public switch of this rack is currently down, servers have no public connectivity.

May 18, 08:03 CEST
Resolved - This incident has been resolved.
May 18, 15:22 CEST
Identified - The issue has been identified and a fix is being implemented.
May 18, 15:06 CEST
Investigating - We have detected a switch down in DC5, Salle : 1 1, Baie : C21.
Servers in that rack currently have no public network access and are unreachable.

===================

##### 18.05.22 14.40 UTC
Issue has been forwarded to our team for resolution.

May 18, 14:48 CEST
May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 16:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 10:00 CEST
Scheduled - Our Web Presence Builder product will be stopped and deactivated on the 17th of May, 2022, following the end of support from its editor. If you are concerned by this, you will receive a ticket in the following days. Do not hesitate to come back to us in it for more information.
Apr 11, 12:04 CEST
Resolved - This incident has been resolved.
May 17, 13:34 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 15:59 CEST
Investigating - We currently have high 5xx rate on fr-par hive buckets, every bucket hive on fr-par is impacted
May 4, 15:57 CEST
Resolved - This incident has been resolved.
May 17, 13:33 CEST
Investigating - Some services are not unlocked properly after an unpaid bill.
Our product team has been notified and is investigating on their side.

We invite you to create a ticket so that we can unblock the situation manually for the moment.

May 14, 13:10 CEST
Resolved - The issue is now resolved and network traffic on the router is restored.
May 17, 10:05 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 00:03 CEST
Investigating - We are encountering an issue with our of an infrastructure router.
Services behind this router are unavailable.

Webhosting Classic services, Dedibackup and mail solutions are impacted by this issue.
Our teams are working to fix this as soon as possible

May 16, 22:04 CEST
May 16, 2022
Resolved - This incident has been resolved.
May 16, 17:33 CEST
Identified - The issue has been identified and a fix is being implemented.
May 16, 14:36 CEST
Investigating - We have detected a switch down in DC2 Room 101, Rack L16.
Servers in that rack currently have no public network access and are unreachable.

===================

##### 16.05.22 14.20 UTC
Issue has been forwarded to our team for resolution.

May 16, 14:28 CEST
May 15, 2022

No incidents reported.

May 14, 2022
May 13, 2022
Resolved - The public switch in DC5 room 1 bay A6 has rebooted this night at 0:10 UTC.
This caused a 5 minutes downtime of the public network for servers in this bay.

This incident is already resolved, please get in touch with us if you have any question.

May 13, 02:10 CEST
May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 15:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 08:30 CEST
Scheduled - As part of the preventive maintenance operations of the Datacenter, we will carry out mechanical maintenance of the generators followed by an infrastructure redundancy test.

The operation consists of simulating a power cut to the TGBTs and validating load recovery as well as operation on generator sets after mechanical maintenance of each set according to the following provisional schedule:

• GE LT1.1: 03/05/22 (between 8:30 a.m. and 3:30 p.m.)
• GE LT1.2: 04/05/22 (between 8:30 a.m. and 3:30 p.m.)
• GE LT2.1: 05/05/22 (between 8:30 a.m. and 3:30 p.m.)
• GE LT2.2: 09/05/22 (between 8:30 a.m. and 3:30 p.m.)
• GE LT7.1: 10/05/22 (between 8:30 a.m. and 3:30 p.m.)
• GE LT7.2: 11/05/22 (between 8:30 a.m. and 3:30 p.m.)
• GE BAT 1: 12/05/22 (between 8 a.m. and 2 p.m.) No impact for IT.

Our teams as well as the usual maintenance companies will be mobilized for the smooth running of operations.

Apr 12, 11:55 CEST
Resolved - This incident has been resolved.
May 12, 15:24 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 11:48 CEST
Update - FTP access has been restored by our teams, however some customers may experience errors when accessing their website.

Our teams are still working on the issue.

May 12, 11:37 CEST
Investigating - We are currently encountering issues with FTP access on Classic Webhosting offers (PERSO, PRO & BUSINESS).
Connection to your FTP may timeout and fail.

May 12, 04:44 CEST
Resolved - This incident has been resolved.

Please contact our support team if your website is still unreachable.

May 12, 15:24 CEST
Investigating - Our website on our platform 29 currently appears to be unavailable.

Our product team is working on the issue.
We will update this status as soon as we have more information about this incident.

May 12, 11:51 CEST
May 11, 2022
Completed - The scheduled maintenance has been postponed for later. We will create a new status as soon as we have the information on when it is scheduled for the better warning.
May 11, 10:11 CEST
Scheduled - Following tests on generator of Datacenter, we have identified a malfunction of the DR circuit breaker (Generator of chain) at the level of
triple circuit breaker inverter DN / DR / DS on TGBT C.

Following an expert evaluation by the manufacturer Schneider Electric, it was recommended to completely replace the triple locking
system between the DN / DR / DS circuit breakers and to carry out new tests with no load, then with load.

To do this, we will have to shut down the TGBT of the C electrical chain and switch its electrical load to the 3 other A-B-D electrical chains

supplying the computer rooms. Our “Hexacore” design allows this type of maintenance to be carried out while maintening the continuity
of service of your installations bbut downgrading thir level of redundancy to N.

The computer rooms concerned will be as follows :
- Room 1
- Room 2
- Room 3 – Module 3-3
- Room 3 – Module 3-4
- Room 3 – Module 3-6
- Room 4 – Module 4-3
- Room 4 – Module 4-4
- Room 4 – Module 4-6
- Operator Room 1

For Dedibox servers, there should be no impact as servers have double power supply or on a STS channel. But we always advise to prepare yourself for this kind of operations as if anything happens, a short downtime might be experienced.

The electrical load of your computer racks supplied on one of the 2 electrical channels by the electrical chain C (TDHQ with blue label) will be switched to the second electrical channel of the computer rack.

Make sure you have properly connected your dual-powered equipment to the 2 electrical channels made available in each rack so that
the scale can operate safely :

- Your equipment must be powered by both electrical channels. (dual 2N supply)
- Your mono-powered equipment must be powered on the STS channel.

Here are the different stages of the intervention :

- D Day : Switching the load of channel C to the other channels.
- D+1 Day : Shutdown of the TGBT C at 8 a.m + Maintenance + Recommissioning of the TGBT C + Off-load tests
- D+2 Day : Switching of the load to the C chain + Generator Load tests.

These interventions will be piloted and supervised by the Scaleway Datacenter teams with the manufacturers and maintainers of Schneider Electric and Eaton, as well as our generator set maintainer until their perfect completion.

Apr 26, 15:55 CEST
May 10, 2022
Resolved - This incident has been resolved.
May 10, 11:30 CEST
Investigating - Public switch and RPN are currently down, and servers have no public and RPN connectivity.

Our Network team is working on the issue

May 10, 10:51 CEST
May 9, 2022
Completed - The scheduled maintenance has been completed.

If you are experiencing any issue with an impacted server, do not hesitate to contact our Customer Excellence team.

May 9, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 CEST
Scheduled - A scheduled maintenance is planned in the AMS DC Hall 2, in order to optimize and upgrade our infrastructure.

The impacted racks are : O6 / S06 / S30

As a result, servers will powered off for a maximum of 30 minutes per rack.

Planing of the windows of operations :

O6 : 9.00am CEST
S06 : 10.00am CEST
S30 : 11.00am CEST


Start : 09th may, 2022 - 9.00am CEST
Duration : 30 minutes per rack

Apr 29, 14:18 CEST
Completed - The scheduled maintenance has been completed.
May 9, 09:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 CEST
Scheduled - A scheduled maintenance is planned in the DC5, Room 1 rack B10, in order to migrate an uplink. As a result, servers will lose their public network for

If any issue should happen, we will rollback it and it could go up to

Start : 09th may, 2022 - 9.00am CEST
Duration : few minutes

May 6, 15:52 CEST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - This incident has been resolved.
May 6, 14:04 CEST
Monitoring - The issue is currently mitigated, public connectivity has been restored.
We will plan another intervention to come back to a nominal state.

May 3, 17:59 CEST
Investigating - Our network team noticed connectivity issues with the room 1 bay B10 public switch, we are currently investigating.

This status will be updated as soon as we have more information on the incident's resolution.

May 3, 15:39 CEST
May 5, 2022
Resolved - This incident has been resolved.
May 5, 17:10 CEST
Investigating - We have detected a switch down in PAR2
Servers in that rack currently have no public network access and are unreachable.

===================

##### 05.05.22 16.30 UTC
Issue has been forwarded to our team for resolution.

May 5, 16:32 CEST
Resolved - Power has been brought back to the impacted servers, all M1 Macs are now powered up and running again.
Please contact our assistance via ticket if you still have issues with your M1 server.

May 5, 15:47 CEST
Identified - A power issue has been detected by our engineering team.
We are currently working on a fix

May 5, 13:39 CEST
Investigating - We are currently encountering issues with our M1 servers infrastructure.
Investigations are in progress to determine the exact cause.

Your M1 server might be unavailable at this time.

May 5, 13:17 CEST
Resolved - This incident is resolved, the RPN switch in C7 is now back online.
May 5, 14:00 CEST
Investigating - We have detected a switch down in DC3 Room 45 Rack C7.
Servers in that rack currently have no private network access and are unreachable through RPN.

May 5, 13:12 CEST
Resolved - The issue has been solved by our engineering team, all web hosting services should now be back online.
May 5, 12:00 CEST
Identified - We are still noticing slowdowns on our web hosting platform, causing long loading times or timeouts.
Our engineers have isolated the root cause and are currently working on fixing it as fast as possible.

May 4, 18:00 CEST
Monitoring - Our Webhosting team has done what is necessary at our level.

The sites are now operational and reachable again even if some slowness can be felt, given the influx of traffic and that the caches are refilling.

We will keep this status under monitoring until the situation returns to normal.

May 3, 20:17 CEST
Update - Services disruptions have been noticed while a fix is still being implemented.
Some websites may be unreachable or display unexpected HTTP errors in the meantime.

May 3, 18:15 CEST
Identified - We have identified an issue with our classic web hosting services.
The root cause is known, and our product team is working on a fix.

We will update this status as soon as we have more information.

May 3, 16:08 CEST
Completed - Scheduled maintenance is currently achieved.
May 5, 07:51 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 07:00 CEST
Scheduled - Our Instance team is scheduling an upgrade on internal databases.
We expect a short API downtime on fr-par-1, fr-par-2 and nl-ams-2 on Thursday 5-May-2022 between 0500Z (0700 CEST) and 0600Z (0800 CEST).

Apr 26, 11:24 CEST