Monitoring - Pushing images should now work properly. We're still monitoring the situation.
Jan 22, 14:37 CET
Investigating - We are currently facing issues with the Container Registry service in fr-par. You may encounter errors when pushing images to your namespaces in that region.
Jan 22, 14:16 CET
Investigating - It is currently impossible to make a modification, to publish, or to perform any other action on the "Web Presence Builder" option. However, it is still possible to visit the site created with WPB, as well as access the FTP. We will keep you informed.
Dec 22, 15:29 CET
Investigating - We have identified that the IP address of our outbound SMTP service used by Webhosting Classic offers (PERSO, PRO, and BUSINESS) has been blacklisted by Abusix.
This is currently being handled by our Trust & Safety team, we will update this status as soon as we have more information on this matter.
Dec 8, 10:51 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 10:34 CET
Investigating - Due to an internal problem, a part of our infrastructure in Paris (fr-par2) is unavailable. The access to the console is also impacted.
Jan 14, 10:31 CET
We are going to upgrade the 48 V workshops of the operator room 1. The workshops A and B supply the bays A1 and B1 where the ADVA are located. A1 and B1 where the ADVAs are located. All the other equipment is double supplied by the workshops but in 230V. supplied by the workshops but in 230 corrugated.
- 48V feeder: The addition of the 2 48V feeders in each rectifier bay is done without voltage with the AE48V switched off. the AE48V.
- 230V feeder: The addition of the extra feeder in each inverter bay is done without voltage and with the inverter frame shutdown. inverter rack. The outages will not be simultaneous, they will follow the following schedule (half day per equipment): o The 48V A workshop will be shut down on the morning of January 24 (9:00-12:00). o The shutdown of the inverter A (230V power supply) is done on the afternoon of January 24th (1:30-5:00 PM). o The cut of the 48V B workshop is done on the morning of January 25th o Inverter B (230V power supply) will be shut down on the afternoon of January 25th
During the outage, the equipment will only be supplied by one track which will be corrugated. The risk is in the active supply of the equipment.
Posted on
Dec 28, 11:30 CET
Resolved -
This incident has been resolved. The problem was electrical, servers in this block were powered off as a result of the incident, and have been powered up following its resolution.
Jan 22, 12:37 CET
Investigating -
We have detected a switch down in DC2 Room 101 Rack N16 Block I. Servers in that rack currently have no public network access and are unreachable.
Jan 22, 10:38 CET
Resolved -
This incident has been resolved.
Jan 21, 10:38 CET
Investigating -
We're currently encountering stability issues, related to our PF1002 cPanel offer. All services are currently not available, or any request will end with an server error. Please be sure that our engineers are investigating.
Jan 21, 10:11 CET
Completed -
The scheduled maintenance has been completed.
Jan 20, 17:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:00 CET
Scheduled -
We are going to carry out annual maintenance on the inverters of the electrical chains of TGBT 1.1 and 1.2 then 2.1 and 2.2 The inverters of these electrical chains supply the racks in computer rooms 1 and 2.
The operations will be carried out by our maintainer and under our permanent supervision, according to the following provisional schedule: - Wednesday, January 19th: LT 7.1 and LT 7.2 - Thursday, January 20st: LT 2.1 and LT 2.2
Our teams as well as the usual maintenance companies will be mobilized for the perfect progress of operations. This intervention does not present any particular risk of service interruption and will be processed on worked hours.
In the event of an electrical cut in the HV network during the operation, the maintenance in progress will be interrupted to restart the UPS. The load will be powered by the batteries of the active inverter of the electric chain during the maintainer fallback. The generators will take over the electric charge automatically thereafter.
Jan 14, 15:24 CET
Resolved -
This incident has been resolved.
Jan 17, 17:15 CET
Update -
We are continuing to investigate this issue. You may encounter disconnections from the Elements Console.
Jan 14, 14:03 CET
Update -
We are continuing to investigate this issue. You may have difficulties accessing resources in pl-waw-1 in general.
Jan 14, 13:56 CET
Investigating -
We are currently encountering issues with the Instances API in pl-waw-1. You may encounter errors when using this API, this also impacts the Console.
Jan 14, 13:34 CET
Resolved -
This incident has been resolved.
Jan 17, 08:22 CET
Identified -
FTP access has been restored for most of the platform, we are still working to restore the service completely.
Jan 14, 08:56 CET
Investigating -
We are currently facing issues with the FTP service of our Classic Webhosting offers. Connections to the FTP may timeout or fail.
Jan 14, 08:39 CET
Resolved -
This incident has been resolved.
Jan 15, 13:48 CET
Investigating -
Some customers may encounter errors on their console, indicating that the network port of their server is down. The error message is due to a console error, the network connection is not impacted.
Our product teams are investigating on their side.
Jan 15, 11:56 CET
Resolved -
This incident has been resolved.
Jan 14, 08:35 CET
Monitoring -
We have noticed an issue with the public switch in DC5 room 1 bay B21, which was unavailable for a few minutes. Impacted servers still had RPN connectivity, and are now fully reachable over public network as well.
We are monitoring the situation to ensure the switch's stability, we will close this status once we are sure this incident is fully resolved.
Jan 12, 18:42 CET
Resolved -
This incident has been resolved.
Jan 12, 07:04 CET
Investigating -
We're currently experiencing an issue with public switches C5/C6 in S45 in DC3. Our teams are currently investigating.
Jan 11, 21:59 CET
Completed -
The scheduled maintenance has been completed.
Jan 11, 08:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:00 CET
Scheduled -
As part of the curative maintenance operations of the Datacenter, we will carry out tests of the degraded operation of the generators. The operation consists of simulating an electrical power cut to the LVMs and validating load recovery as well as operation on generator sets after modification of the GE PLC according to the following provisional schedule:
• GE LT1.1: 01/10/22 (between 9:00 am and 5:00 pm) • GE LT1.2: 01/11/21 (between 9:00 am and 5:00 pm)
Our teams as well as the usual maintenance companies will be mobilized for the perfect progress of operations.
Dec 30, 11:33 CET