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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[Amsterdam core router bb2.ams1] Router upgrade

Location : Amsterdam - Core router bb2.ams1
What is done : Upgrade Software and Reload bb2.ams1 to fix FlowSpec issues. Rollback : rollback to previous release
Expected Impacts : None, traffic should be rerouted elsewhere.

Preparation - duration 2h

-start time : 26-Feb-2020 0500Z (0600LT)
-end time : 26-Feb-2020 0700Z (0800LT)

Full upgrade - duration 4H

-start time : 27-Feb-2020 0300Z (0400LT)
-end time : 27-Feb-2020 0700Z (0800LT)

[DC3] Scheduled maintenance in Room 3-4 / Racks : C1>C22 - D1>D21

A scheduled maintenance is planned in part of the room 3-4, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : C1>C22 - D1>D21

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 3rd, 2020 - 0400Z (0500LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 205 / Racks : C1>C8 - D1>D8 - E1>E7

A scheduled maintenance is planned in part of the room 205, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : C1>C8 - D1>D8 - E1>E7

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 3rd, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC3] Scheduled maintenance in Room 4-6 / Racks : A1>A23 - B1>B23

A scheduled maintenance is planned in part of the room 4-6, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : A1>A23 - B1>B23

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 4th, 2020 - 0400Z (0500LT)

Duration : 90 minutes

UPDATE:

2/12/2020 - 0410Z (0510LT)

Racks A1>A23 are upgraded and functional

[DC3] Scheduled maintenance in Room 4-6 / Racks : C1>C22 - D1>D22

A scheduled maintenance is planned in part of the room 4-6, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : C1>C22 - D1>D22

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 4th, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 101 / Racks : A20>A28 - B20>B26 - L31>L37 - K37

A scheduled maintenance is planned in part of the room 101, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : A20>A28 - B20>B26 - L31>L37 - K37

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 5th, 2020 - 0400Z (0500LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 203A / Racks : M1>M14 - N1>N6

A scheduled maintenance is planned in part of the room 203A, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : M1>M14 - N1>N6

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 5th, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 205 / Racks : A1>A8 - B1>B8 - G2>G8 - H2

A scheduled maintenance is planned in part of the room 205, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : A1>A8 - B1>B8 - G2>G8 - H2

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 10th, 2020 - 0400Z (0500LT)

Duration : 90 minutes

[DC3] Scheduled maintenance in Room 3-5 / Racks : E1>E21 - F1>F21

A scheduled maintenance is planned in part of the room 3-5, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : E1>E21 - F1>F21

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 10th, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC3] PLC and HMI software update on chains F1 and F2for mobile chillers power supply supervision

[DC3] PLC and HMI software update on chains F1 and F2for mobile chillers power supply supervision

As part of the mobile chillers installation work, we will update PLC and HMI softwares on chains F1 and F2. The modifications affect the supervision of mobile chillers breakers (display, alarms).

All the changes that will be made will only be one electrical chain at a time. Under no circumstances will two electrical chains be modified simultaneously.

Impact : none for customers

Start : 12-Mar-2020 0700Z 0800LT

Duration : 1 day

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below. CRAC units will be shut down one at a time, so as not to impact the cooling of halls. Each IT zone has CRAC unit called « backup » : each CRAC unit is doubled. Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule :

  • MLVBs 27/03/2020 and 30/03/2020
  • Operators halls : 20/03/2020
  • IT halls n°4 : 16 and 17/03/2020
  • IT halls n°3 : 18 and 19/03/2020
  • IT halls n°2 : 23 to 25/03/2020
  • IT halls n°1 : 25 and 26/03/2020

Impacts on services : Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit. No impact on the cooling of facilities. The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

[DC3] Maintenance of electric generators

Location : DC3

What is done : We’re going to realize the preventive electrical maintenance of generators, the maintenance will be performed electrical chain by electrical chain :

Chain A : 23/03/30
Chain B : 24/03
Chain C : 25/03
Chain D : 26/03
Chain F1 : 30/03
Chain F2 : 31/03

Start : 23-Mars-2020 0730Z (0830LT) End : 31-Mars-2020 0430Z(0530LT)

Impact : Degradation of electrical redundancy Duration 6 days

[DC3] Pressurization maintenance

[DC3] Pressurization maintenance

We will realized a pressurization maintenance on substation SSA, SSB and SSC

Impact : none

Start : 31-Mar-2020 0830Z 0930LT
End : 2-Apr-2020 1600Z 1700LT

Duration : 3 days

Past Incidents

Tuesday 25th February 2020

[Database] Scheduled maintenance on all running instances, scheduled 4 hours ago

Our Database team is scheduling an infrastructure upgrade on all RDB instances.
We expect a short downtime on both classic and HA databases.

All instances will be updated progressively in a 3-hour window.

Impact :

  • A few seconds downtime on HA RDB instances.
  • ~1min downtime on other RDB instances.
Start : 25-Feb-2020 between 0600Z (0700LT) and 0800Z (0900LT)

Monday 24th February 2020

DC3 Network [DC3] Unavailability room 32 / rack D17-D18

We are experiencing an unavailability of service in the following rack : DC3 room 32 / rack D17-D18

Our team is mobilized to resolve the issue as quickly as possible

===================

2020-02-24 1218 (1318LT)

Issue detected by our team and work is in progress

2020-02-24 11322 (1422LT)

The issue is now fixed.

Sunday 23rd February 2020

No incidents reported

Saturday 22nd February 2020

No incidents reported

Friday 21st February 2020

No incidents reported

Thursday 20th February 2020

Offload some traffic between AMS and Paris, scheduled 4 days ago

Maintenance is scheduled for February 19. This maintenance will be carried out to offload traffic between Paris and Amsterdam. Our team will also remove links that have an impact on maintenance.

Impact: Increased latency between Paris and Amsterdam, routes will not be optimal.

Start : February 20th, 2020 - 1700Z (1800LT)

Wednesday 19th February 2020

No incidents reported