Scaleway
Status impact color legend
  • Black impact: None
  • Yellow impact: Minor
  • Red impact: Major
  • Blue impact: Maintenance
[DDBX VPS] - Provider instabilities
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 08, 2025 - 10:29 CEST
Investigating - At 08:30, we experienced instabilities with our VPS system, preventing the ordering or management of VPS instances from our backend. Running instances were not affected.
Aug 07, 2025 - 11:07 CEST
[SGTW] - SMS Routing to US Numbers
Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.
Jul 21, 2025 - 10:30 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST
Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 16, 2025 - 12:15 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Operational
Instances Operational
Elastic Metal Operational
Apple Silicon Operational
Object Storage Operational
Block Storage Operational
Container Registry Operational
Network Operational
Private Network Operational
Public Gateway Operational
Load Balancer Operational
Kubernetes Kapsule Operational
Serverless Functions and Containers Operational
Serverless-Database Operational
Jobs Operational
Databases Operational
Messaging and Queuing Operational
Domains Operational
IoT Hub Operational
Web Hosting ? Operational
Transactional Email Operational
IAM Operational
Observability Operational
Secret Manager Operational
Environmental Footprint ? Operational
Developer Tools Operational
Account API Operational
Billing API Operational
Edge service Operational
Elements Console Operational
Website Operational
Elements - AZ Operational
fr-par-1 Operational
fr-par-2 Operational
fr-par-3 Operational
nl-ams-1 Operational
nl-ams-2 Operational
nl-ams-3 Operational
pl-waw-1 Operational
pl-waw-2 Operational
pl-waw-3 Operational
Dedibox - Products Degraded Performance
Dedibox Operational
Hosting Operational
SAN Operational
Dedirack Operational
Dedibackup Operational
Domains Operational
RPN Operational
Dedibox Console Operational
Dedibox VPS Degraded Performance
Dedibox - Datacenters Operational
DC2 Operational
DC3 Operational
DC5 Operational
AMS Operational
Miscellaneous Operational
Excellence Operational
BookMyName Operational
Saagie - Products Operational
Product-1-ACO ? Operational
Product-2-BOU ? Operational
Product-3-BV ? Operational
Product-4-DN ? Operational
Product-5-MAT ? Operational
Product-6-SIPDEV ? Operational
Product-7-SIPINT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[COCKPIT] Grafana version upgrade Aug 12, 2025 10:00-13:00 CEST

We will be upgrading Cockpit's version of Grafana to v12.
During the maintenance window, you may experience short latencies when accessing dashboards. We recommend you do not create new dashboards or edit existing ones during that window to avoid side effects.
No impact is expected on all other actions.
We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.
Posted on Jul 25, 2025 - 17:17 CEST

[WEBHOSTING] FTP update on Webhosting offers Aug 19, 2025 09:00-10:00 CEST

System package update, kernel update, server reboot.
A maximum downtime of 10 minutes is expected during this maintenance.
Posted on Aug 07, 2025 - 14:36 CEST
Aug 12, 2025

No incidents reported today.

Aug 11, 2025
[DEDIBOX] - DC3 - room 4-5 - rack D15 - Power issue
Resolved - This incident has been resolved.
Aug 11, 16:47 CEST
Monitoring - A faulty power switch has been replaced, and the issue should be resolved. We are monitoring.
Aug 11, 13:51 CEST
Update - We are continuing to work on a fix for this issue.
Aug 11, 13:49 CEST
Identified - Due to an electrical power issue, devices within the rack are powered down.
Aug 11, 13:47 CEST
Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025
[DOMA] - tlds .pm .tf .wf .yt unavailables
Resolved - This incident has been resolved.
Aug 8, 11:34 CEST
Investigating - We are currently experiencing an internal issue affecting the availability of the .pm, .tf, .wf, and .yt top-level domains. This may impact the resolution of domain names associated with these TLDs. We are actively investigating the issue and will provide updates as soon as possible.
Aug 8, 09:11 CEST
Aug 7, 2025
[WEBHOSTING] Blacklist Microsoft
Resolved - This incident has been resolved.
Aug 7, 14:04 CEST
Investigating - The IP 51.159.208.135 is blacklisted by Microsoft.

We are currently working on it.
Jun 30, 15:06 CEST
[DOMAIN] - issues on Domain API
Resolved - Our team has deployed a fix, and everything is now back to normal with the API.
Aug 7, 12:38 CEST
Investigating - The Domain API is currently unavailable. This may impact the management of your domains. Our teams are working to restore the service as soon as possible.
Aug 7, 12:21 CEST
Aug 6, 2025
[KUBE] - [fr-par] System images cache issues
Resolved - This incident has been resolved.
Aug 6, 13:50 CEST
Investigating - Due to high usage, system images cache is experiencing difficulties, which may impact the creation of new nodes and delay the deployment of applications.
Aug 6, 11:28 CEST
[DEDIBOX] - DC2 room 101 rack G26 - Dedibox unreachable
Resolved - The rack is now up and running.
Servers are now reachable.
Aug 6, 11:20 CEST
Investigating - A Dedibox chassis is currently unreachable, likely due to a power supply issue.

This may affect the availability of Dedibox instances hosted on this chassis.
Aug 6, 09:40 CEST
[DEDIBOX] - [DC2] room 101- g23-8 - Dedibox server down
Resolved - This incident has been resolved.
Aug 6, 10:36 CEST
Investigating - A Dedibox server in the DC2 room 101- g23-8 is currently experiencing an outage. The issue is suspected to be related to a power supply unit (PSU) failure. This may result in the server being unavailable until the issue is resolved.
Jul 29, 17:14 CEST
Aug 5, 2025
[Kapsule] Kubernetes API server degraded performance
Resolved - This incident has been resolved.
Aug 5, 17:14 CEST
Monitoring - High latencies on Kube API servers in fr-par region were caused by large-scale live migration of API server instances to different hypervisors. This migration process temporarily impacted cluster management operations.
Aug 5, 13:11 CEST
Update - We are continuing to investigate this issue.
Aug 5, 12:53 CEST
Investigating - We are currently experiencing high latencies on Kube API servers in the fr-par region. This may result in delays or failures when managing your Kubernetes clusters. Serverless Jobs are also impacted.

We are actively investigating the issue to minimize the impact on your services.
Aug 5, 12:48 CEST
Aug 4, 2025
[OBJECT STORAGE] - Impossible to upload object through S3 from the console
Resolved - This incident has been resolved.
Aug 4, 17:13 CEST
Update - We are continuing to investigate this issue.
Aug 4, 09:22 CEST
Investigating - An issue is currently preventing the upload of objects through the S3 console.

This may affect the ability to upload files to your Object Storage.

Our teams are actively investigating the problem.
Aug 4, 08:54 CEST
[OBJS] - [fr-par] Increased rate of 5xx errors
Resolved - This incident has been resolved.
Aug 4, 14:15 CEST
Monitoring - We found an issue with some machines in the cluster, and we actively working on fixing it. Right now, we are fixing the last machine. The error rate very close to being nominal, we will monitor the situation and close this incident in a few hours.
Aug 4, 07:29 CEST
Update - We found an issue with some machines in the cluster, and we actively working on fixing it. Right now, we fixed around 40% of the machines. The error rate is going down. We will update this status in 20 mins.
Aug 4, 05:42 CEST
Update - We found an issue with some machines in the cluster, and we actively working on fixing it. Right now, we fixed 20% of the machines. We will update this status in 20 mins.
Aug 4, 05:10 CEST
Update - We found an issue with some machines in the cluster, and we actively working on fixing it. We will update this status in 20 mins.
Aug 4, 04:41 CEST
Investigating - Starting at 2:30 CEST, we saw an abnormal spike of load on theobject storage infrastructure in the fr-par region . We are currently investigating to assess the full extent of the impact on the service.
Aug 4, 03:29 CEST
Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025
[Redis] - [IRED] Loss of public IP
Resolved - This incident has been resolved.
Aug 1, 13:59 CEST
Update - We are continuing to monitor for any further issues.
Jul 31, 15:53 CEST
Monitoring - Some Redis 2-node HA instances are still experiencing issue with their public endpoint, which became unreachable.
Jul 31, 15:51 CEST
Jul 31, 2025
[NETWORK] - Stockholm - Traffic blackhole
Resolved - An internal configuration issue caused a traffic blackhole in Stockholm.
This issue impacted the availability of our public products in the Stockholm region.
The issue has been resolved and the traffic is now correctly routed.
Jul 31, 17:18 CEST
[IPAM] - [fr-par] Service degradation
Resolved - This incident has been resolved.
Jul 31, 12:54 CEST
Investigating - At 09:37 UTC, the IPAM service experienced partial unavailability. This may have resulted in difficulties managing IP addresses within the fr-par region. Our team is actively working to resolve the issue and restore full functionality.
Jul 31, 12:02 CEST
[IPAM] - [fr-par] Service degradation
Resolved - This incident has been resolved.
Jul 31, 12:47 CEST
Investigating - At 09:37 UTC, the IPAM service experienced partial unavailability. This may have resulted in difficulties managing IP addresses within the fr-par region.

Our team is actively working to resolve the issue and restore full functionality
Jul 31, 12:08 CEST
[Redis] - [IRED] Loss of public IP
Resolved - Some Redis 2-node HA instances experienced issue with their public endpoint, which became unreachable.
This issue has been resolved for the affected instances, we are monitoring them.
Jul 31, 12:11 CEST
Jul 30, 2025
[IPAM] - All AZs - IP booking and updating issues
Resolved - We experienced issues with IPAM, which affected the ability to book and update IPs across all availability zones. This may have had an impact on the provisioning and management of your IP addresses. It lasted from 10:17 AM to 10:24 AM and is now resolved.
Jul 30, 10:00 CEST
Jul 29, 2025
[Dedibox]- Debian 10 installation issue
Resolved - The anomaly originated from Debian 10 “Buster,” which had been EOL since June 30, 2024.
Following this, Debian switched its packages to archive repositories, meaning that the repositories were no longer available on the current repositories.
We had to update this installation process on our end to take the correct repositories into account.

This has now been done, and Debian 10 installations are once again working as expected.

Thank you for your patience and cooperation!
The Scaleway support team remains available if you need any assistance.
Jul 29, 15:06 CEST
Investigating - We are currently investigating this issue.
Jul 17, 07:05 CEST
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