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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3 Optical link maintenance]

[DC3 Optical link maintenance]

Region : PAR

Time : from April 30th, 2019 at 06:00 UTC

Maintenance will be carried out on 2 DC3 optical links. This will impact servers from these racks Room 31 rack E13 Room 32 rack A7

There will be 2 short 2 minutes disconnection for the servers indicated before.

Start : April 30th, 2019 at 0600Z 0800LT

Duration : 2 time 2 minutes within a 1 hour window.

[RPN Network] maintenance - PAR > AMS - Scheduled Maintenance

RPN Network maintenance - PAR > AMS - Scheduled Maintenance

Region : PAR/AMS

Maintenance will be carried out on our network link between AMS and PARIS. You might encounter some disconnections the RPN network, but only between AMS and PAR.

Start : Maintenance to start in the window 29-April-2019 2200Z - 30-April-2019 0400Z

Duration : 2 hours

[RPN Network] maintenance - PAR > AMS - Scheduled Maintenance

RPN Network maintenance - PAR > AMS - Scheduled Maintenance

Region : PAR/AMS

Time : from May 3rd, 2019 at 21:00 UTC to May 4th, 2019 at 04:00 am UTC

Maintenance will be carried out on our network link between AMS and PARIS. You might encounter some disconnections through the RPN network, but only between AMS and PAR.

Start : May 3rd, 2019 at 2100Z 2300LT

Duration : 7 hours

RPN] Network Maintenance

[RPN] Network Maintenance

Location : AMSTERDAM and PARIS

In order to maintain the highest levels of availability and service, we are forced to carry out preventive maintenance for your service.

Network disconnect to be expected.

Start : 12-May-2019 2100Z 2200LT End: 13-May-2019 0300Z 0400LT Duration : 90 minutes

Past Incidents

Friday 26th April 2019

AMS1 [AMS1] Network backbone impacted.

We are currently facing an issue with an ASR, AMS network may be unavailable for the duration of the incident.

Next update by 0830Z (1030LT)

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26/04/19 0740Z (0940LT)

The product team has isolated the issue, services should be restored. We will monitor them to prevent further complications.

26/04/19 0725Z (0925LT)

The product team has identified the root cause and working on a fix

Thursday 25th April 2019

No incidents reported

Wednesday 24th April 2019

Billing API [SCW] API Payment down

Our API payment system for Scaleway was down for a few hours.
During this downtime, you could not add a credit card nor pay your unpaid invoice.
If you tried during this time and encountered an error, we invite you to retry.

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04.25.2019 0030Z (0130LT)

Issue is back, you can have difficulty to add a new credit card or pay a bill. Issue won't be solved before tomorrow.

04.24.2019 2032Z (2132LT)

The issue has been fixed by our billing team. Everything is back to normal.

04.24.2019 1832Z (1932LT)

Issue has been escalated to local team

Billing API [SCALEWAY] - BILLING API

[SCALEWAY] - BILLING API - Maintenance 1 HOUR

Invoice won't be available, neither to download nor to regularize. Payment method won't be modifiable.

Start : 24 April 1300Z 1400LT

Duration : 60 minutes

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24.04.19 1540Z (1740LT)

Maintenance is now finished.
All billing-related services are now back online.

24.04.19 1300Z (1500LT)

Maintenance has been postponed to 1345Z (1545LT) The maintenance window will be of 2 hours instead of 1 hour

Tuesday 23rd April 2019

[DNS] Maintenance on 10.6.30.8, scheduled 3 days ago

We are going to proceed with a maintenance on one of our DNS resolver (10.6.30.8).


You may notice resolution issues with this specific resolver.


Service will be degraded, but our other resolver will still be available during this time.

We will proceed with 2 steps resulting in a short downtime (less than 30 seconds).

Start : 23-Apr-2019 1200Z 1400LT

Expected maintenance window : 10 minutes

23/04/19 1216Z (1416LT)

The situation is now stable, maintenance is finished.

DC5 Power line maintenance in Room 1

Due to a power line maintenance in Room 1 servers may have lost power to one PSU, redundancy is therefore compromised. Racks D21 and D35 switch's have lost power, network capabilities are suspended.

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23/04/19 0903Z (1103LT)

Power has been restored, the servers are back online and fully redundant.

Monday 22nd April 2019

Web WEB hosting platform 17 unavailability

We are currently encountering an issue with our web platform 17. Some websites are unavailable.

The issue has been escalated to the product team and is currently being investigated.

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04/22/19 0730Z (0930LT)

The product team has identified the root cause and fixed it.

DC2 Accident in Room : 101 101, Rack : G26, Bloc : I

Hello,

We encountered an issue with switch in Room : 101 101, Rack : G26, Block : I Many servers may not be available cause of lost connection. We apologise for an inconvenience.

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22.04.19 0400Z (0600LT)

Issue was solved.

22.04.19 0300Z (0400LT)

Issue has been escalated to local team

Sunday 21st April 2019

No incidents reported

Saturday 20th April 2019

No incidents reported