Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] Maintenance of fire suppression system

[DC3] Maintenance of fire suppression system

Maintenances:

-Control VESDA system

-Control manual triggers

-Control of sound and visual alarms

-Control Actuated Devices of Safety

-Control alarm reports

-Controle valves fire suppression (outside datarooms)

-Control smoke extraction and extraction engine.

Impact : No impact for customers

Start : 9-Dec-2019 0500Z 0600LT

Duration : 14 Days

[DC3] - Curative maintenance on battery of UPS

[Curative maintenance on battery of UPS]

We will do the curative maintenance of the inverter of electrical chain A. Operations will be performed by our maintainer under our permanent supervision. The downtime of an UPS is estimated to take 30 minutes.

The operation will be done by UPS and will have no impact on your equipments housed in our Datacenter.

Location : DC3 DATACENTER

Impact : None

Start : 11-Dec-2019 0730Z 0930LT
End : 11-Dec-2019 1530Z 1730LT

Duration : 1 day

Past Incidents

Thursday 21st November 2019

[DC3] - Curative maintenance on LVMB C inter-locking system DN / DR / DS, scheduled 53 minutes ago

[Curative maintenance on LVMB C inter-locking system DN / DR / DS]

The curative maintenance consists of the test on the LVMB C inter-locking system DN / DR / DS to validate the working of this one.

This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Location: DC3 DATACENTER

Impact: None

Start : 21-Nov-2019 0700Z 0800LT
End : 21-Nov-2019 1700Z 1800LT

Duration: 10 hours

[Scaleway API] Instabilities during new deployment, scheduled 1 hour ago

We are scheduling an API maintenance on November 21th, 8:45AM CEST.
We expect a 15minutes window during which you may experience inconsistent results on your request (either slow or failing).

We will update this status as soon as the maintenance is done.

Start : 21-Nov-2019 0745Z (0845LT)

Expected duration : 15 minutes

Wednesday 20th November 2019

[SCW] Object Storage - Creation/Deletion of bucket unavailable, scheduled 17 hours ago

[SCW] Object Storage Unavailability

PAR and AMS region

Because of production operations' implementation, we will turn the databases that deal with the creation / deletion of buckets down.

Buckets won't be able to be created nor deleted.

Start : 20-Nov-2019 1400Z 1500LT

Duration : 15 minutes

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20/11/2019 1445Z (1545LT)

A short unavailability of a few minutes happened when trying to upload in a bucket. We are sorry for the inconvenience and It is now fixed with maintenance completed.

20/11/2019 1400Z (1500LT)

Maintenance has been delayed by 15 minutes and will start at 1515LT

Scaleway ticket's API maintenance, scheduled 1 day ago

In order to update our internal information system, we are going to conduct a maintenance on our ticket API.
During the maintenance, you will not be able to consult, create nor update tickets on your Scaleway account.

We expect the downtime to last a few minutes at most.
Our other communication channels stay available for urgent matters.

Thank you for your undersanding.

Start: 20-Nov-2019 0700Z 0800LT

Expected duration : Less than 10 minutes.

DNS Resolvers [DNS] Cloudfare DNS routing issue

We are currently encountering a routing issue toward Cloudflare.
The DNS might not resolve.

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11.20.2019 0615 (0715LT)

The issue has been fixed. If you are still encountering an issue, please contact our assistance.

11.20.2019 0550Z (0650LT)

Issue has been escalated to local team

Tuesday 19th November 2019

[DC3] Maintenance of HV Stations DATA 2, A/C/F1 and B/D/F2 + transformer TR F1, scheduled 1 day ago

[DC3] Maintenance of HV Stations DATA 2, A/C/F1 and B/D/F2 + transformer TR F1

The planned preventive maintenance consists of :

-maintenance of HV cells on delivery station “DATA2”and sub-station “B/D/F2”and electrical protection tests.

-Replacement of relay DMCR on transformer TR F1The entire electrical load of DC3 is supplied from “DATA1” delivery station.

The “DATA2” delivery station does not supply any load in normal operation mode. Its switching off for this operation will not have any impact on the datacenter electrical supply. The maintenance of HV sub-station and transformer F1 will be realized while the load is supplied by generators.

Impact : This intervention does not present any particular risk of service interruption and will be processed during working hours

Start : 19-Nov-2019 0700Z 0800LT

Duration : 10 Hours

DC3 DC3 - Power Issue

We are currently experiencing a power issue in DC3 room 4-5 rack : A5 - A8 - C17- C18.

The public and rpn switchs are down.

Racks that were impacted as well but were fixed directly : Room 3-2 Racks E14 and E15 // Room 4-6 Rack E17 // Room 3-5 Rack A5

Team in charge is already investigating to solve it as soon as possible.

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19.11.19 1230Z (1330LT)

All racks are now up and running

19.11.19 1215Z (1315LT)

4-5 rack A5 is now back online

19.11.19 1200Z (1300LT)

4-5 rack A8 is now back online

19.11.19 1150Z (1250LT)

Hardware replacement is ongoing in room 4-5 on racks A5 and C17 to restore access

19.11.19 1120Z (1220LT)

Issue has been escalated to local team

Monday 18th November 2019

Mail [MAIL] Mailing platforms instabilities on Web/Cloud hostings

Our mailing plateforms have been experiencing instabilities in the past few days. It impacts outgoing mailing (along with forwards) and reception.

Our team is deeply engaged on it to find the root cause and fix it as soon as possible.

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18/11/2019 1500Z (1600LT)

Information are being gathered to treat this optimally

PAR1 Compute API Random calls failing on PAR1 and Metadata API

We are noticing some API calls failing on our PAR1 and metadata API.
We will update this status as soon as we have additional details to share.

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18/11/19 1350Z (1450LT)

Issue has been escalated to our engineering team and is currently being investigated.

18/11/19 1420Z (1520LT)

Issue has now been fixed, APIs are now stable again.

DC3 Verification of electrical installations

[DATACENTER DC-3] Verification of electrical installations

What is done : As part of the annual checks, we will carry out a verification of electrical installations on all electrical cabinets.

Impact : There is no provision for service interruption.

Start : 18-Nov-2019 0630Z 0830LT
End : 29-Nov-2019 1700Z 1900LT

Duration : 12 days

Sunday 17th November 2019

No incidents reported

Saturday 16th November 2019

No incidents reported

Friday 15th November 2019

Dedibackup Dedibackup delivery issue

Dedibackup storage delivery can't currently be done. We are working on a fix. Dedibackups currently in function are not affected by this.

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18/11/2019 1500Z (1600LT)

Issue has been resolved, past and new dedibackups are now correctly delivered

15/11/2019 1730Z (1830LT)

The product team has identified the root cause and working on a fix

DC2 DC2 - Room 205 - Dedicated Server's installation

We are currently facing issue with ongoing installation on DC2 room 205.

Your installation might not go through. We are currently investigating on this matter.

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15/11/19 1145Z (1245LT)

Issue has been escalated to local team

15/11/19 1330Z (1430LT)

The incident is now over