Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

[VPC-GW]-random failure on VPC-Gateway creation

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 2025 - 18:43 CEST

Investigating - Virtual Private Cloud Gateway creation may fail due to an issue with IP release during gateway deletion. This may affect the ability to create new gateways in the same project. we are actively investigating the incident and are working on its resolution.
Aug 28, 2025 - 12:30 CEST

[DC5] - Public switch down in DC5 room 1.1 rack B10

Monitoring - Public switch was replaced successfully, service is operational

We are currently monitoring
Aug 28, 2025 - 14:24 CEST

Investigating - Since 2025/08/28 13:15 CEST, Dedibox servers in DC5, room 1.1, rack B10 are unreachable.
This may impact the availability of Dedibox servers in this location.
Aug 28, 2025 - 13:17 CEST

[Webhosting]-SMTP blacklisted on Yahoo from classic webhosting service

Investigating - Our teams are currently working on delisting our smtp server on Yahoo for services related to classic webhosting

Thank you in advance for your patience and cooperation
Aug 27, 2025 - 18:48 CEST

[BookMyName] - Issue Creating/Updating Some Domains

Update - We are continuing to investigate this issue.
Aug 22, 2025 - 18:02 CEST

Investigating - Creation and updates are currently unavailable for .APP, .DEV, .PAGE, .SOY, .DAY, and .HOW. We are actively working on a resolution. Other domain types are not affected.
Aug 22, 2025 - 18:01 CEST

[MANAGED INFERENCE] - Increased time for deployment creation and update

Update - We are continuing to work on a fix for this issue.
Aug 19, 2025 - 12:08 CEST

Identified - Provisioning of the infrastructure powering managed inference deployments is currently impacted by increased latency.
This may impact the time required to create and update deployments.
Aug 19, 2025 - 11:34 CEST

SMS Routing to US Numbers

Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.
Jul 21, 2025 - 10:30 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST

Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 16, 2025 - 12:15 CEST

[Generative API] mistral-small-3.1-24b-instruct-2503 slowness

Investigating - Since 11th August 2025 around 12:30 pm, mistral-small-3.1-24b-instruct-2503's requests are currently experimenting slow response times and some short disruptions.
Aug 12, 2025 - 11:56 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Uptime over the past 90 days. View historical uptime.

Elements - Products Degraded Performance

90 days ago

100.0 % uptime

Today

Instances Operational

Elastic Metal Operational

Apple Silicon Operational

Object Storage Operational

Block Storage Operational

Container Registry Operational

Network Operational

Private Network Degraded Performance

Public Gateway Operational

Load Balancer Operational

Kubernetes Kapsule Degraded Performance

Serverless Functions and Containers Operational

Serverless-Database Operational

Jobs Operational

Databases Operational

Messaging and Queuing Operational

Domains Operational

IoT Hub Operational

Web Hosting Operational

Transactional Email Operational

IAM Operational

Observability Operational

Secret Manager Operational

Environmental Footprint Operational

Developer Tools Operational

Account API Operational

Billing API Operational

Edge service Operational

Elements Console Operational

Website Operational

Generative API Operational

90 days ago

100.0 % uptime

Today

Managed Inference Degraded Performance

90 days ago

100.0 % uptime

Today

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Degraded Performance

Dedibox Operational

Hosting Degraded Performance

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Degraded Performance

RPN Operational

Dedibox Console Operational

Dedibox VPS Operational

Dedibox - Datacenters Partial Outage

DC2 Operational

DC3 Partial Outage

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Saagie - Products Operational

Product-1-ACO Operational

Product-2-BOU Operational

Product-3-BV Operational

Product-4-DN Operational

Product-5-MAT Operational

Product-6-SIPDEV Operational

Product-7-SIPINT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Scheduled] [WEBHOSTING] Maintenance for Web hosting pf-1010 Sep `2`, `2025` `09:30`-`10:00` CEST

Maintenance for system update.
Hosting on the pf-1010 platform will be unavailable during maintenance.
Posted on Aug 29, 2025 - 13:12 CEST

[Scheduled] [WEB HOSTING] Maintenance for Web hosting pf-1011 Sep `2`, `2025` `10:30`-`11:00` CEST

Maintenance for system update.
Hosting on the pf-1011 platform will be unavailable during maintenance.
Posted on Aug 29, 2025 - 13:13 CEST

[SAAGIE] Migration of the Internal Saagie Platform to Scaleway Products Sep `2`, `2025` `11:00`-`18:00` CEST

We will be performing a scheduled maintenance to migrate the internal Saagie platform to Scaleway products.

Start time: 02/09/2025 11:00am
End time: 02/09/2025 18:00pm

Impact: During this maintenance window, the internal Saagie environment may be temporarily unavailable or experience reduced performance.

This migration is part of our ongoing efforts to improve infrastructure reliability, scalability, and performance.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful migration.
Posted on Aug 27, 2025 - 10:42 CEST

WebHosting Elements Sep `3`, `2025` `14:00`-`14:30` CEST

System update maintenance.

Hosting on the pf-012 platform will be unavailable during maintenance.
Posted on Aug 28, 2025 - 14:28 CEST

Past Incidents

Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

[DC2] - Public switch down in room 101, rack G34, block M

Resolved - The issue has been fixed.
If your server is still unreachable, please reach to our support team via ticket
Aug 29, 16:06 CEST

Update - We are continuing to work on a fix for this issue.
Aug 25, 10:29 CEST

Identified - Since 2025/08/24 09:50 CEST, Dedibox servers in DC2, room 101, rack G34, block M, are unreachable.
This may impact the availability of Dedibox servers in this location.
Aug 25, 08:49 CEST

[Registry] - fr-par Partial Outage

Resolved - This incident has been resolved.
Aug 29, 16:02 CEST

Investigating - Increased latency on the Container Registry in fr-par is causing slow push and HTTP 500/504 errors.
The issue started around the 28th at 18:20 CEST and the latencies improved around the 29th at 02:20 CEST.
Aug 29, 03:13 CEST

[COCKPIT]-[All Regions]-Cockpit APIs experiencing random errors

Resolved - This incident has been resolved.
Aug 29, 11:24 CEST

Update - We are continuing to monitor for any further issues.
Aug 28, 15:12 CEST

Update - A fix has been implemented and services are back to normal. We are monitoring the results
Aug 28, 15:11 CEST

Update - Calls to Cockpit APIs are still experiencing random errors.
Actions made via Scaleway console are more stable than for direct API calls, we recommend you use Scaleway console until Cockpit APIs are fully stabilized.
Aug 28, 11:36 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 19:21 CEST

Investigating - Starting 1pm CEST time, Cockpit APIs are experiencing errors, leading to 'Internal Error' when trying to access them.

Creation, Update, Deletion and Retrieval of Grafana users, data sources and alerts through those APIs is impacted.

No impact on data ingestion or retention

Our engineers are investigating the situation.
Aug 27, 17:11 CEST

Edge Services - Partial Outage

Resolved - A duplicate entry in our Database led to cache service crash, impacting all Edge Services customers

We’ve manually fixed it. We identified the root cause, which is a missing check to avoid these duplicate entries.
Aug 29, 11:13 CEST

Aug 28, 2025

[Object-Storage] - Higher rate of 500 errors

Resolved - This incident has been resolved.
Aug 28, 10:22 CEST

Identified - A object storage cluster in fr-par is experiencing hardware issues. That may hinder availability for a very small subset of clients.
Aug 26, 19:43 CEST

Aug 27, 2025

[AMS] - Public Switch issue in Room : Hall 2 E-E, Baie : E31, Bloc : N

Resolved - This incident has been resolved.
Aug 27, 15:59 CEST

Investigating - Our team is currently conducting an investigation to determine the root cause of this downtime.
Aug 24, 01:14 CEST

[Apple sillicon]-Partial Outage

Resolved - This incident has been resolved.
Aug 27, 14:54 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 25, 19:44 CEST

Investigating - Network devices in fr-par-3 are currently unreachable.
impacted servers 51.159.121.50 -> 51.159.121.145 (these servers are currently offline)
Aug 25, 14:47 CEST

[Object-Storage] - Higher rate of 500 errors

Resolved - This incident has been resolved.
Aug 27, 14:53 CEST

Update - We are continuing to investigate this issue.
Aug 26, 19:43 CEST

Update - We are continuing to investigate this issue.
Aug 26, 19:40 CEST

Investigating - We are currently investigating this issue.
Aug 26, 19:29 CEST

Identified - A object storage cluster in fr-par is experiencing hardware issues. That may hinder availability for a very small subset of clients.
Aug 26, 19:29 CEST

Aug 26, 2025

[BOOKMYNAME] deliverability issue with free.fr

Resolved - This incident has been resolved.
Aug 26, 16:44 CEST

Identified - Some of our email redirection servers are currently experiencing deliverability issues with the free.fr domain.
Our technical teams are actively working to resolve this issue.
Aug 12, 15:08 CEST

[fr-par] Maintenance for Serverless Functions and Containers

Completed - The scheduled maintenance has been successfully completed. As anticipated, minor network disruptions occurred between approximately 11:25 AM and 11:30 AM CEST. All systems are now fully operational and back to a stable state. Thank you for your understanding and patience.
Aug 26, 11:49 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 10:00 CEST

Scheduled - We are performing necessary upgrades to enhance the reliability and performance of our infrastructure in the fr-par region.

During this maintenance window, you may experience minor network disruptions affecting service availability.

We apologize for any inconvenience this may cause and appreciate your understanding.

We'll keep you informed as the maintenance progresses.
Aug 13, 16:52 CEST

Aug 25, 2025

Aug 24, 2025

[OBJS] - fr-par - Elevated error rate and latencies

Resolved - This incident has been resolved.
Aug 24, 05:20 CEST

Monitoring - The situation is back to it's nominal state, our team is closely monitoring the product to make sure everything stays this way.
Aug 24, 01:32 CEST

Investigating - Starting at 1AM CEST, we are seeing an elevated error rate on the fr-par region of the object storage product.
Aug 24, 01:22 CEST

Aug 23, 2025

No incidents reported.

Aug 22, 2025

[Object Storage] - [fr-par][nl-ams][pl-waw] High Latencies

Resolved - This incident has been resolved.
Aug 22, 17:03 CEST

Update - The Elastic Metal product is now back to full function.
We are continuing to monitor for any further issues.
Aug 21, 11:31 CEST

Update - The situation is now stabilized and we put up mitigations to keep it in nominal state. The definitive fix is being developed and tested and will be deployed in the beginning of next week.
There should be no more impact but we will keep this status open to keep you updated.
Aug 20, 16:19 CEST

Update - Update:
The situation is now stabilized and we put up mitigations to keep it in nominal state. The definitive fix is being developed and tested and will be deployed in the beginning of next week.
There should be no more impact but we will keep this status open to keep you updated.
Aug 20, 16:18 CEST

Update - We are continuing to monitor for any further issues.
Aug 19, 10:10 CEST

Update - Update:
5xx error rate is back to nominal, but latencies are still high. Sadly the hotfix release did not fix every issue and our team is working on a patch that will be released tomorrow first thing in the morning.
There is still some impacts on registry product.
Aug 18, 23:04 CEST

Update - Update: The hotfix release is still in progress on all the region and will take a while. There was a slight raise of error rates (0.11%) arround 15:05 CEST due to a cluster member having some issues and necessitating a reboot and resync but quickly fixed.

Impacts on registry product are still monitored but show improvements.
Aug 18, 18:31 CEST

Update - The situation is improving.

AMS and WAW region's 500s error rate is less than 0.001% and stable.

For PAR region, the impact on instances and RDB products were reduced but must be improved to return to nominal state.
For registry product, object-storage backend latencies still implies some 500s due to timeouts.

The object-storage product team have prepared a new hotfix that is currently deployed on all PAR region. That action is estimated to take 7 hours to deploy at minimum.

But object-storage response times should progressively decrease during this timeframe on this region.
We are still closely monitoring this issue.
Aug 18, 12:33 CEST

Update - Update:
500s errors on object-storage rate dropped on all regions. PAR region still experiences high latencies.
Thoses latencies impacts Registry product by creating 500s due to timeouts.
We are still working in improving response time.
Aug 18, 11:03 CEST

Update - Update:
Impacts on ams and waw regions (500s errors) will settle very soon.
Aug 18, 10:47 CEST

Update - Update:
Latencies worsened this monday morning.
Service started show degradation degraded on ams region too.
All hands are on deck to fix this issue as soon as possible.
Aug 18, 10:34 CEST

Update - Since 00h00 UTC P95 latencies are rising again. We are working on mitigating the load.
Aug 17, 09:04 CEST

Monitoring - The vast majority of Service latencies (P95) are back to acceptable levels thanks to the actions done by the object-storage team.
We are still working to further improve the P99s.
Aug 16, 19:19 CEST

Identified - Identified : Thoses latencies are caused by the load on our AZ being unbalanced. That implies higher latencies for requests being routed to some servers of this AZ.
This issue also may cause latencies on others products (Registry and Serverless)

Our team is currently working on rebalancing the load. Situation have slightly improved since the start of this operation (14H UTC).
A more aggressive action is planned and will be applied soon to alleviate the load on the concerned servers.

Next update will be done in 2 hour or less.
Aug 16, 17:09 CEST

Investigating - The Object Storage service in the fr-par region is experiencing high latencies. This may result in slower access to stored objects. We are working to resolve the issue.
Aug 16, 03:46 CEST

[Dedibox] - [DC2] - RPN switch is unreachable

Resolved - This incident has been resolved.
Aug 22, 16:15 CEST

Investigating - The RPN switch in DC2 lost network connectivity at 14:05. The team is currently investigating.
Aug 22, 14:39 CEST

Aug 21, 2025

[nl-ams] Maintenance for Serverless Functions and Containers

Completed - The scheduled maintenance has been completed.
Aug 21, 12:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 10:00 CEST

Scheduled - We are performing necessary upgrades to enhance the reliability and performance of our infrastructure in the nl-ams region.

During this maintenance window, you may experience minor network disruptions affecting service availability.

We apologize for any inconvenience this may cause and appreciate your understanding.

We'll keep you informed as the maintenance progresses.
Aug 13, 16:50 CEST

Aug 20, 2025

[REGISTRY] - 50X Bad Gateway error when pushing images

Resolved - This incident has been resolved.
Aug 20, 14:10 CEST

Update - We have identified that the increased latencies on Container Registry were caused by the following Object Storage incident: https://status.scaleway.com/incidents/mhz6qs2vq305.

Follow-up updates can be found on the linked status.
Aug 19, 13:36 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 16:12 CEST

Update - Serverless Container and Functions are also affected by this incident, which can lead to failed function builds, slower deployments and sporadic deployments errors.
Aug 15, 15:29 CEST

Investigating - Some Registry services are experiencing 50X Bad Gateway errors when pushing images.
This may cause delays in image uploads and affect deployment processes.

We are currently investigating this issue
Aug 15, 14:54 CEST

Aug 19, 2025

[pl-waw] Maintenance for Serverless Functions and Containers

Completed - Between 08:49 and 10:14 UTC, the metrics serverless_function_requests_per_second and serverless_container_requests_per_second might have disappeared for pl-waw users.

The issue is now fixed, sorry for any inconvenience.

The scheduled maintenance has been completed.
Aug 19, 12:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 10:00 CEST

Scheduled - We are performing necessary upgrades to enhance the reliability and performance of our infrastructure in the pl-waw region.

During this maintenance window, you may experience minor network disruptions affecting service availability.

We apologize for any inconvenience this may cause and appreciate your understanding.

We'll keep you informed as the maintenance progresses.
Aug 13, 16:49 CEST

[WEBHOSTING] Blacklist Microsoft

Resolved - This incident has been resolved.
Aug 19, 10:56 CEST

Update - We are continuing to investigate this issue.
Aug 12, 14:46 CEST

Investigating - The IP/smtpauth.online.net 51.159.208.135 is blacklisted by Microsoft.
We are currently working on it.
Aug 12, 14:45 CEST

[WEBHOSTING] FTP update on Webhosting offers

Completed - The scheduled maintenance has been completed.
Aug 19, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 09:00 CEST

Scheduled - System package update, kernel update, server reboot.
A maximum downtime of 10 minutes is expected during this maintenance.
Aug 7, 14:36 CEST

Aug 18, 2025

[TEM] fr-par - Transactional Email sending queue blocked

Resolved - This incident has been resolved.
Aug 18, 16:51 CEST

Investigating - We noticed that some of our customers email sending with our Transactional email product are blocked in the sending queue.
We are investigating this issue.
Aug 16, 10:00 CEST

Aug 17, 2025

Status impact color legend

About This Site

Related

Scheduled Maintenance

[Scheduled] [WEBHOSTING] Maintenance for Web hosting pf-1010 Sep 2, 2025 09:30-10:00 CEST

[Scheduled] [WEB HOSTING] Maintenance for Web hosting pf-1011 Sep 2, 2025 10:30-11:00 CEST

[SAAGIE] Migration of the Internal Saagie Platform to Scaleway Products Sep 2, 2025 11:00-18:00 CEST

WebHosting Elements Sep 3, 2025 14:00-14:30 CEST

Past Incidents

[Scheduled] [WEBHOSTING] Maintenance for Web hosting pf-1010 Sep `2`, `2025` `09:30`-`10:00` CEST

[Scheduled] [WEB HOSTING] Maintenance for Web hosting pf-1011 Sep `2`, `2025` `10:30`-`11:00` CEST

[SAAGIE] Migration of the Internal Saagie Platform to Scaleway Products Sep `2`, `2025` `11:00`-`18:00` CEST

WebHosting Elements Sep `3`, `2025` `14:00`-`14:30` CEST