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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] Scheduled maintenance - air handling

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the air handling installations in the DC3 data center. This intervention take 4 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 09-Nov-2020 0700Z 0900LT

Duration : 4 days

[DC5] Scheduled Maintenance - DC5 Electrical Inverters System Check

Location : DC5 datacenter

What is done : As part of an annual checks, we will verify the inverters of the electric chains in the DC5 data center. This intervention take 4 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 10-Nov-2020
End : 13-Nov-2020

Duration : 4 days

Tuesday 10/11 Wednesday 12/11 morning Wednesday 12/11 afternoon Thursday 13/11

[DC3] Scheduled maintenance - electrical system check

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the electrical installations on all the electrical component in the DC3 data center. This intervention take 8 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 16-Nov-2020 0630Z 0830LT

Duration : 1 week

[DC3] Scheduled maintenance - circulation pumps

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the circulation pumps installations in the DC3 data center. This intervention take 2 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 18-Oct-2020 0700Z 0900LT

Duration : 2 days

[DC3] Scheduled Maintenance - DC3 Thermography

As part of an annual checks, we are going to carry out a thermography in the DC3 datacenter.

This intervention take 6 days and will be supervised by our control office.

Start : 23-Nov-2020 0730Z 0830LT

Duration : 6 days

[DC3] Pressurization maintenance

We will realized a pressurizationmaintenance on substation SSA, SSB and SSC.

  • Sub station C, 03/12-Sub station A & B, 02/12
  • Sub station A & B, 02/12

This maintenance will be carried by our maintainer under our permanent supervision.

Start: 2020-12-02 0830Z (0930LT)
End: 2020-12-03 1600Z (1700LT)
[DC5] Scheduled Maintenance - DC5 Power Generators Preventive Mechanical Maintenance

Location : DC5 datacenter

What is done : As part of an annual checks, we will verify the electrical installations on all the electrical component in the DC5 data center. This intervention take 8 days and will be supervised by our control office.

Impact : LOW Electrical Redundancy Loss

Start : 02Dec-2020
End : 04-Dec-2020

Duration : 3 days

Every evening, the generators on which maintenance are been performed will be put back into service. No group will remain out of service in the absence of the maintainer.

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLV​Bs: 09/12/2020 to 11/12/2020
• Operators halls: 04/12/2020
• IT halls n°4: 07/12/2020 and 10/12/2020
• IT halls n°3: 07/12/2020 and 09/12/2020
• IT halls n°2: 08/12/2020
• IT halls n°1: 08/12/2020

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

Impact: Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h). No impact on the cooling of facilities.

Supervision of return and blowing temperatures during operation. Interventions mastered by the maintainer with the possibility of returning very quickly in initial configuration in the event of anomaly.

In the event of fault not immediately correctible and impacting the operation of the “backup” CRAC unit associated with the CRAC unit in maintenance, the maintainer will restart the CRAC unit in maintenance very quickly. If necessary, CRAC units adjacent to the faulty zone may be switched to degraded (forced) operation.

Start: 2020-12-04 0730Z (0830LT)
End: 2020-12-11 1730Z (1830LT)

Duration: 6 business days

Past Incidents

Friday 30th October 2020

[ELEMENTS] SSH key creation unavailable

There is currently an incident on our credential system which prevent customers to add new ssh key(s). However it is possible to delete ssh key.

We are currently investigating the issue.

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30.10.20 1315Z (1515LT)

Issue has been fixed

30.10.20 1235Z (1435LT)

Issue has been escalated to local team

[BLACKLIST] Multiple /24 IP blocks listed at UCEPROTECT

We're encountering an issue with multiple /24 IP blocs listed at UCEPROTECT.

Our teams are already working on this matter to resolve it as soon as possible.

Our list of currently impacted blocks can be found here : 51.159.22.0/24 ; 51.159.162.0/24 ; 151.115.32.0/24 ; 151.115.41.0/24 ; 151.115.45.0/24 ; 151.115.48.0/24 ; 151.115.53.0/24 ; 151.115.58.0/24 ; 151.115.60.0/24

Thursday 29th October 2020

No incidents reported

Wednesday 28th October 2020

No incidents reported

Tuesday 27th October 2020

Instances [ELEMENTS] AMS1 instances can't boot

We're encountering an issue with all new instances deployed on our AMS1 region.

Services based on AMS1 instances such as Kapsule & RDB are also impacted.

Our compute engineers are working on solution.

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10.27.20 2155Z (2255LT)

Issue has now been fixed, services are now starting properly (expect some longer delay though, as our workers are currently unstacking pending instances).
Situations should be fully back to normal in the upcoming minutes.

10.27.20 1915Z (2115LT)

EN
Following a deployment issue with one of our new internal software version for instances' provisioning, we are currently experiencing boot-up issues on instances localized in AMS region.
Kapsule and Database clusters' provisioning are also impacted.
Instances already booted up are not impacted.
We strongly invite to not stop currently running instances, as you may not be able to start them anymore until the issue is fixed.
All our team are fully focused in order to sort it out as fast as possible.

FR
En raison d’un problème de déploiement d’une nouvelle version de notre logiciel interne de provisioning des instances, nous expérimentons des problème de démarrage des instances localisées sur la région AMS.
Le provisionning des clusters Kapsule et Database sont également touchés.
Les instances en cours d’exécution ne sont pas impacté.
Nous vous invitons à ne pas arrêter vos instances en cours d’exécution. Les équipes sont mobilisées pour un retour rapide à la normale.

10.27.20 1350Z (1450LT)

Issue has been escalated to local team

Hosting [WEB HOSTING] Websites unavailable on PF16

We are currently facing an issue with websites and FTP hosted on PF16.
The dedicated team is working on it.

We will update the status as soon as we know more.

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2020-10-28 1000Z (1200LT).

Issue has been fixed.

2020-10-27 1600Z (1800LT)

The platform shows signs of instabilities with PHP 7.3

2020-10-27 1240Z (1440LT)

Issue has been solved, and we're still monitoring it

2020-10-27 1020Z (1220LT)

Issue has been escalated to local team

Monday 26th October 2020

No incidents reported

Sunday 25th October 2020

No incidents reported

Saturday 24th October 2020

Hosting [WEB HOSTING] Websites unavailable on PF16

We are currently facing an issue with websites and FTP hosted on PF16.

Websites and FTP accounts are not working.

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2020-10-23 1350Z (1550LT)

Issue has been fixed

2020-10-23 0830Z (1030LT)

Issue has been escalated to local team

DC3 [DC3] Public Switch room 45 bay C7/C8/C9 down

Public switch is down at DC3 room 45 bay C7/C8/C9

The dedicated team is working on it.

We will update the status as soon as we have more details to share.

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24.10.2020 1008Z (1208LT)

Switch is up, issue has been fixed

24.10.2020 04:20Z (06:20LT)

Issue has been escalated to local team