Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

Monitoring - A fix has been implemented and we are monitoring the results.
May 07, 2025 - 12:03 CEST

Identified - The pf17-mysql have been out of service.

Our engineers are doing their utmost to restore the service as soon as possible.
May 07, 2025 - 10:02 CEST

[Serverless Jobs] some schedules may execute at unexpected times

Identified - The issue has been identified and a fix has been prepared, it will be deployed as soon as possible
May 04, 2025 - 09:48 CEST

[WEBHOSTING] - pf14-mysql & pf15-mysql are down.

Monitoring - A fix has been implemented and we are monitoring the results.
May 06, 2025 - 09:59 CEST

Update - The pf14-mysql is up and in monitoring.
May 06, 2025 - 08:49 CEST

Identified - The pf14-mysql & pf15-mysql have been out of service since 8h15 AM.

Our engineers are doing their utmost to restore the service as soon as possible.
May 06, 2025 - 08:32 CEST

[Registry] - [fr-par] - Instabilities

Monitoring - As of 2025/05/04 13:00 CEST, the service degradation affecting the container registry has been resolved. The registry has since been operating normally, and our team will continue to monitor it to ensure ongoing stability.
May 05, 2025 - 14:29 CEST

Investigating - Registry is unusually slow, with a lot of latencies and instabilities, causing trouble to other services such as serverless container and function too.
May 03, 2025 - 19:03 CEST

[Object Storage] - Checksum error in some client/sdk

Investigating - S3 checksum error in some client/sdk, we alway return the full object checksum even when the request is ranged, causing issue in some high-level wrappers that try to compare the range's checksum with the full object one.

Full integrity of the objects aren't impacted, and all computed checksum are valid.
May 02, 2025 - 19:00 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Partial Outage

Object Storage Degraded Performance

Serverless-Database Operational

Website Operational

Instances Operational

Block Storage Operational

Elastic Metal Operational

Apple Silicon Operational

Kubernetes Kapsule Operational

Container Registry Degraded Performance

Private Network Operational

Load Balancer Operational

Domains Operational

Serverless Functions and Containers Operational

Jobs Degraded Performance

Databases Operational

IoT Hub Operational

Web Hosting Operational

Observability Operational

Transactional Email Operational

Network Operational

Account API Operational

Billing API Operational

Elements Console Operational

Messaging and Queuing Partial Outage

Public Gateway Operational

Secret Manager Operational

Developer Tools Operational

IAM Operational

Edge service Operational

Environmental Footprint Operational

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Operational

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox - Datacenters Operational

DC2 Operational

DC3 Operational

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[BookMyName] Maintenance: Temporary interruption of BookMyName Services May `12`, `2025` `10:00`-`18:00` CEST

Update - We will be undergoing scheduled maintenance during this time.
May 02, 2025 - 16:56 CEST

Scheduled - This operation will result in the temporary unavailability of certain domain-related features.

This upgrade is a key step in modernizing our BookMyName infrastructure to ensure greater stability, performance, and long-term scalability.

What will be temporarily unavailable during the maintenance:
DNS modifications (zone updates, new records, etc.)
New customer creation on secondary DNS
Domain name purchases and orders
Domains API
What remains fully operational:
Email services
DNS resolution
May 02, 2025 - 16:11 CEST

[Domain] Temporary interruption of Domain Services May `12`, `2025` `10:00`-`18:00` CEST

Update - We will be undergoing scheduled maintenance during this time.
May 02, 2025 - 16:55 CEST

Scheduled - This operation will result in the temporary unavailability of certain domain-related features.

This upgrade is a key step in modernizing our Domain infrastructure to ensure greater stability, performance, and long-term scalability.

What will be temporarily unavailable during the maintenance:
Domain name purchases and orders
Domains API
What remains fully operational:
DNS resolution
DNS modifications (zone updates, new records, etc.)
May 02, 2025 - 16:13 CEST

[COCKPIT] Scheduled maintenance on Cockpit May `19`, `2025` `10:00`-`13:00` CEST

We will be performing necessary upgrades on Cockpit databases to improve future performance and reliability on 19/05/2025.

During the maintenance window, you may experience short latencies when accessing dashboards. We recommend you do not create new dashboards or edit existing ones during that window to avoid side effects.

No impact is expected on all other actions.

We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.
Posted on Apr 30, 2025 - 17:48 CEST

[K8S] Migration to Network VPC May `19`, `2025` `10:00` - May `30`, `2025` `10:00` CEST

We will migrate Kubernetes clusters to a network VPC to enable stricter isolation.
Check our documentation for more information
https://www.scaleway.com/en/docs/kubernetes/how-to/manage-allowed-ips/

No downtime or service impact is expected.

Note: This upgrade will not apply to clusters using legacy private gateways. These clusters will continue to operate without changes.

Here the schedule for each region :

WAR: 19/05 - 20/05
AMS: 21/05 - 23/05
PAR: 26/05 - 30/05
Posted on Apr 24, 2025 - 10:14 CEST

Past Incidents

May 9, 2025

No incidents reported today.

May 8, 2025

[IAM] Members can't access to the console

Resolved - This incident has been resolved.
May 8, 17:36 CEST

Investigating - Some customers who are members of an organization are unable to connect to the console.
May 8, 16:57 CEST

[K8S] Upcoming Automatic Kubernetes Upgrade

Completed - The scheduled maintenance has been completed.
May 8, 08:00 CEST

Update - We have completed the cluster upgrades from 1.27 to 1.28 and from 1.28 to 1.29. The upgrades from 1.29 to 1.30 remain scheduled for the previously indicated dates. You can always upgrade yourself in advance if you want to choose the upgrade date and time.
Apr 25, 10:14 CEST

Update - Here the base date for the update per region :

1.27
WAW : April 8th
AMS : April 9th
PAR : April 10th

1.28
WAW : April 21st
AMS : April 22nd
PAR : April 23rd

1.29
WAW : May 14th
AMS : May 19th
PAR : May 21st

Please be aware that all clusters will be done progressively. Your cluster maintenance may not occur on the said date.
Apr 7, 17:26 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:00 CEST

Scheduled - On April 7 2025, Kubernetes versions 1.27, 1.28, and 1.29 will reach their end-of-support date.

Clusters still running these versions will automatically be upgraded to Kubernetes 1.30 within 30 days to ensure continued security and performance.

No immediate action is required, but we recommend reviewing our upgrade documentation for best practices.

https://www.scaleway.com/en/docs/kubernetes/how-to/upgrade-kubernetes-version/

Contact our support team if you have any question.
Mar 18, 16:21 CET

May 7, 2025

[Serverless Functions/Containers] [fr-par/nl-ams/pl-waw] Infrastructure upgrade

Completed - The scheduled maintenance has been completed.
May 7, 18:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:00 CEST

Scheduled - On 2025-05-07, 07:00 UTC, a necessary maintenance to our infrastructure (on all regions) will be made.

During this maintenance, we will need to redeploy users functions and containers. This is a tested process, but, as a result, users may or will experience the following:

- all running functions/containers instances will restart (once)
- depending on the functions/containers configuration, some long-running requests may fail during the restart
- as functions/containers will restart, they won't be able to process requests for a few seconds. During this, even functions/containers with minimum scale to 1 might experience something similar to a cold start

We will keep you updated and apologize for any inconvenience.

Thanks for your understanding.
Apr 29, 17:49 CEST

[DC5] Switch down-Room 1 - Rack B10

Resolved - This incident has been resolved.
May 7, 17:10 CEST

Update - We are continuing to investigate this issue.
May 7, 17:10 CEST

Investigating - All Dedibox servers in this rack are down.

Our team is working on the issue.
May 7, 16:44 CEST

[dedibox] Display issues

Resolved - This incident has been resolved.
May 7, 17:08 CEST

Identified - Some customers are experiencing display errors on the console. Our team has identified the cause and is working to resolve the issue as quickly as possible.
May 7, 16:52 CEST

May 6, 2025

[DC5] Switch down-Room 1-Rack D53

Resolved - This incident has been resolved.
May 6, 13:58 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 11:24 CEST

Investigating - All Dedibox servers in this rack are down.

Our team is working on the issue.
May 5, 10:55 CEST

[DEDIBOX] - fr-par-1 (DC3) - Multiples reboot s45-c5.dc3

Resolved - This incident has been resolved.
May 6, 13:57 CEST

Monitoring - We are informing you that an incident occurred on our Dedibox server located at fr-par-1 Hall 4-5 Rack C5.
Our services are currently stable.
We are closely monitoring the situation and investigating any potential additional impact.
To report any issues, you can submit a ticket to the assistance
May 5, 15:42 CEST

[INSTANCE] Automatic IP deletion issue when deleting an instance

Resolved - This incident has been resolved.
May 6, 10:04 CEST

Identified - A fix has been deployed and we are now listing the orphans IPs in order to detach them from deleted servers.
May 5, 12:20 CEST

Investigating - Due to a software bug, terminating an instance will no longer automatically detach its IP addresses.
IPs can still be detached manually.
A fix will be deployed early next week.
May 2, 18:35 CEST

May 5, 2025

[AMS] Switch down AMS1-Hall 2-RackDS7

Resolved - This incident has been resolved.
May 5, 09:35 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 17:58 CEST

Investigating - We encountered a disruption on one of our switch in AMS datacenter in Hall 2 in rack DS7-2 et DS7-4.
Our team is currently conducting an investigation to determine the root cause of this downtime.
Apr 30, 17:22 CEST

May 4, 2025

May 3, 2025

May 2, 2025

Unresolved incident: [Object Storage] - Checksum error in some client/sdk.

May 1, 2025

No incidents reported.

Apr 30, 2025

[storage] Issues on FR-par block storage

Resolved - This incident has been resolved.
Apr 30, 16:52 CEST

Monitoring - Since 16h52 UTC we experienced some issues on Block Storage creation and operations on fr-par-1 that peaked around 17h30 UTC.

The issue is fixed now but the team is still monitoring it.
Apr 29, 20:14 CEST

[Object Storage - pl-waw] - High error rate

Resolved - This incident has been resolved.
Apr 30, 01:00 CEST

Monitoring - The issue has been found and a fix has been deployed, error rate should come back to normal in a few minutes.
Apr 30, 00:49 CEST

Investigating - Object Storage is currently unavalaible in pl-waw. Our team is already investigating the situation.
Apr 30, 00:42 CEST

Apr 29, 2025

Apr 28, 2025

[OBJECT-STORAGE] PL-WAW latencies

Resolved - This incident has been resolved.
Apr 28, 19:01 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 18:25 CEST

Investigating - We have noticed some latencies on our AZ WAW, and our team is already working on the issue.
We thank you in advance for your patience and cooperation in this situation.
Apr 28, 18:24 CEST

[DC3] Switch rebooted in DC3 room 45 rack D9

Resolved - This incident has been resolved.
Apr 28, 14:30 CEST

Monitoring - The switch rebooted and acted as the uplink for s45-d10.dc3
19 servers in total were impacted
Apr 28, 11:57 CEST

[DATABASE] Maintenance on Managed DB for PostgreSQL & MySQL resources in PAR

Completed - The scheduled maintenance has been completed.
Apr 28, 13:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 10:01 CEST

Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for PostgreSQL & MySQL resources in PAR region on Monday, April 28th at 8.00 UTC. No impact expected.
Apr 28, 10:00 CEST

[COCKPIT] -Scheduled maintenance - Cockpit's Alert-Manager - FR-PAR, NL-AMS, PL-WAW

Completed - The scheduled maintenance has been completed.
Apr 28, 11:39 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 10:00 CEST

Scheduled - We will be performing a maintenance on our Alert-Manager to improve future performance and reliability on 28/04/2025
During the maintenance window spanning from 10AM to 2PM CET, you may experience a short delay in the reception of your firing alerts notifications. The actual state of alerts will remain visible in Grafana during the time frame.
We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.
Apr 17, 17:17 CEST

[FR-PAR-1]- IOT HUB

Resolved - This incident has been resolved.
Apr 28, 11:34 CEST

Update - We are continuing to work on a fix for this issue.
Apr 28, 10:58 CEST

Identified - Metric database used internally by IoT Hub become unresponsive.

Our engineers are currently working to resolve the situation.
Apr 28, 10:36 CEST

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

[OBJECT-STORAGE] [AWS CLI] AWS CLI enforces integrity header on PUT and POST requests

Resolved - This incident has been resolved.
Apr 25, 11:15 CEST

Update - We have completed development, but are now working on pre-release testing.
Mar 5, 09:19 CET

Update - We did discover that the trouble is broader than we thought.
As a first mitigation we do recommend that users wait before upgrading from aws v1 (we do recommand any version strictly prior to aws-cli 1.37.0 or boto3 < 1.36.0).
If aws v2 (that we do not recommend for the moment) is mandatory, we do recommend using aws-cli < 2.23.0
We are working actively to support those new versions, and plan to release fixes for the end of next week.
The details of the bug are :
support of CRC64NVME does not work properly
Tranfer-Encoding: chunked header does not work
Jan 24, 16:57 CET

Identified - Everyone using aws-cli versions versions v1: >=1.37.0 and v2: >=2.23.0 received a 400 errors on PUT and POST requests.
Jan 16, 15:04 CET

Investigating - aws-cli now enforces a CRC64NVME integrity checksum on all PUT and POST requests. This concerns the versions v1: >=1.37.0 and v2: >=2.23.0. We do not currently support this checksum, we are working on how best to handle it on our end. In the meantime, you can choose one of these options to keep your aws-cli request working:
- Use the --checksum-algorithm option with one of our supported checksums:
- SHA1
- SHA256
- CRC32
- CRC32C
- Use an older version of aws-cli, this way it will not enforce the CRC64NVME checksum
Jan 16, 14:57 CET

[DC3] Switch Down in DC3 room 46 rack D8

Resolved - This incident has been resolved.
Apr 25, 09:47 CEST

Monitoring - A physical reboot was performed by our on-site technical team, and the switch is now back online.
Apr 24, 08:05 CEST

Investigating - The rack is currently unresponsive since 2025-04-24 05:56.
A technical team is on-site conducting the necessary checks to restore service as quickly as possible.
We will keep you informed of any updates.
Apr 24, 08:04 CEST

[RDB] - Instabilities in delete workflow

Resolved - This incident has been resolved.
Apr 25, 09:44 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 18:49 CEST

Identified - Managed Databases delete instance operation can take more time than usual. We have identified the issue and we are working to fix it.
Apr 24, 18:04 CEST

Status impact color legend

About This Site

Scheduled Maintenance

[BookMyName] Maintenance: Temporary interruption of BookMyName Services May 12, 2025 10:00-18:00 CEST

[Domain] Temporary interruption of Domain Services May 12, 2025 10:00-18:00 CEST

[COCKPIT] Scheduled maintenance on Cockpit May 19, 2025 10:00-13:00 CEST

[K8S] Migration to Network VPC May 19, 2025 10:00 - May 30, 2025 10:00 CEST

Past Incidents

[BookMyName] Maintenance: Temporary interruption of BookMyName Services May `12`, `2025` `10:00`-`18:00` CEST

[Domain] Temporary interruption of Domain Services May `12`, `2025` `10:00`-`18:00` CEST

[COCKPIT] Scheduled maintenance on Cockpit May `19`, `2025` `10:00`-`13:00` CEST

[K8S] Migration to Network VPC May `19`, `2025` `10:00` - May `30`, `2025` `10:00` CEST