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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC5] Scheduled Maintenance - Software upgrade

A scheduled maintenance is planned in DC5 in order to upgrade our optical transmission infrastructure.

The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.

Impact: no production downtime during the maintenance window.

Updates will be posted below as the maintenance is going on.

Start : December 03st, 2020 - 08:00 UTC

Duration : 2 hours

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLV​Bs: 09/12/2020 to 11/12/2020
• Operators halls: 04/12/2020
• IT halls n°4: 07/12/2020 and 10/12/2020
• IT halls n°3: 07/12/2020 and 09/12/2020
• IT halls n°2: 08/12/2020
• IT halls n°1: 08/12/2020

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

Impact: Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h). No impact on the cooling of facilities.

Supervision of return and blowing temperatures during operation. Interventions mastered by the maintainer with the possibility of returning very quickly in initial configuration in the event of anomaly.

In the event of fault not immediately correctible and impacting the operation of the “backup” CRAC unit associated with the CRAC unit in maintenance, the maintainer will restart the CRAC unit in maintenance very quickly. If necessary, CRAC units adjacent to the faulty zone may be switched to degraded (forced) operation.

Start: 2020-12-04 0730Z (0830LT)
End: 2020-12-11 1730Z (1830LT)

Duration: 6 business days

[DC5] Scheduled maintenance Room 1 - Racks B5, B9, B10, B11

A scheduled maintenance is planned in DC5 (Room 1 - B5, B9, B10, B11) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 20 and 30 minutes.

Updates will be posted below as the maintenance is going on.

Start : December 09th, 2020 - 06:00 UTC

Duration : 2 hours

Past Incidents

Wednesday 2nd December 2020

No incidents reported

Tuesday 1st December 2020

[EOL] End of life of C2 and ARM instances

Dear Customers,

It has been eight months since the announcement of the termination of C2 and ARM instances in April 2020. During this period, we sent you several communications, both by email and phone, which we hope were useful.

We are now at the end of the process: as planned, C2 and ARM instances are to be terminated between December 1 and December 3, 2020.

To best support you during the changes, we decided to carry out the following steps:

  • December 1, 2020 - ARM64 & C2 instances session pricing will be set to €0. Each ARM64 instance will be powered-off, their related local SSD volumes will be detached and then the instance will be terminated. That way, data hosted on local SSD volumes of your instance(s) won't be deleted as the volume is backed-up in our SCW Object Storage and you still have access to it. Be warned that volume (and the object storage backup) and flexible Public IPs are still charged if you do not delete them yourself.
  • December 2, 2020 - Flexible & Dynamic Public IP will be detached from C2 instances to force a service interruption as a final warning. You will still have an extra 24 hours to migrate your instances. Be warned that flexible IPs are still charged if you do not delete them yourself.
  • December 3, 2020 - Each C2 instance will be powered-off, their related local SSD volumes will be detached and then the instance will be terminated. Data hosted on local SSD volumes of your instance(s) won't be deleted as the volume is backed-up in our SCW Object Storage and you still have access to it. We remind you that Local SSD volumes that are directly connected to C2 servers (DSSD) will be erased when the C2L will be powered-off.

If you have any questions regarding your migration:

Follow this step by step tutorial on how to migrate your data from C2 and ARM64 to Virtual Instances : https://www.scaleway.com/en/docs/migrate-c2-arm64-to-virtual-instance-using-rsync

If you need further help, please call our advisers and/or Account Managers.

Thank you for your trust,

The Scaleway team

Monday 30th November 2020

Elements Console [Elements] Mail deliverability issue

Email sent from the console may not reach customer inbox

Next update as soon as we have more information

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12/01/20 1320Z (1420LT)

The issue has been resolved. Every email are now properly sent to your inbox.
If you are still having trouble, please contact us through a ticket.

11/30/20 1540Z (1640LT)

The product team has identified the root cause and working on a fix

11/30/20 1535Z (1635LT)

Issue has been escalated to local team

Dedibox Reverse IP cannot be edited

Our teams have identified an issue regarding reverse IP definition with some IPv4 ranges on BMaaS servers.

Issue is currently under investigation, we will update this status as soon as we have additional details.

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01/12/20 1400Z (1500LT)

Issue has now been fixed, PTR records can be defined without issue.

30/11/20 0910Z (1010LT)

The product team has identified the root cause and is working on a fix.

Sunday 29th November 2020

No incidents reported

Saturday 28th November 2020

No incidents reported

Friday 27th November 2020

Hosting [Webmail] Mail delivery issue Scaleway <--> Orange

We are currently encountering a delivery issue with our mailing service.
Email sent from "Orange" (French ISP provider) toward Scaleway and vice versa, may not be received.
Our teams are working on a fix.

Next update as soon as we have more information.

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11/30/20 1430Z (1530LT)

The issue has been fixed. We haven't seen any further issue since yesterday.
If you are still encountering a delivery problem, please get back to us through a ticket.

11/27/20 0930Z (1030LT)

The product team has identified the root cause and working on a fix

11/27/20 0900Z (1000LT)

Issue has been escalated to local team

Thursday 26th November 2020

RPN services [DC3] RPN switches down in Room 3-4, Racks A9 and D15

RPN switches are down in Room 3-4, Racks A9 and D15.
RPN connectivity is unavailable for servers in those racks.

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11.25.20 1500Z (1600LT)

Switch in rack A9 is back online.

11.25.20 1458Z (1558LT)

Switch in rack D15 is back online.

11.25.20 1445Z (1545LT)

Issue has been escalated to local team

Dedibox IPv6 provisioning issues

We have identified a bug on the IPv6 provisioning system.
As a result of this bug, prefixes created or updated since November 19th were not properly configured on the DHCPv6 server and could thus not be used.

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11.26.20 1105Z (1205LT)

The product team has fixed the issue, DHCPv6 provisioning is working again.

11.26.20 1055Z (1155LT)

Issue has been escalated to local team