Status impact color legend
  • Black impact: None
  • Yellow impact: Minor
  • Red impact: Major
  • Blue impact: Maintenance
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 2025 - 18:43 CEST
Investigating - Virtual Private Cloud Gateway creation may fail due to an issue with IP release during gateway deletion. This may affect the ability to create new gateways in the same project. we are actively investigating the incident and are working on its resolution.
Aug 28, 2025 - 12:30 CEST
Monitoring - Public switch was replaced successfully, service is operational

We are currently monitoring

Aug 28, 2025 - 14:24 CEST
Investigating - Since 2025/08/28 13:15 CEST, Dedibox servers in DC5, room 1.1, rack B10 are unreachable.
This may impact the availability of Dedibox servers in this location.

Aug 28, 2025 - 13:17 CEST
Investigating - Our teams are currently working on delisting our smtp server on Yahoo for services related to classic webhosting

Thank you in advance for your patience and cooperation

Aug 27, 2025 - 18:48 CEST
Update - We are continuing to investigate this issue.
Aug 22, 2025 - 18:02 CEST
Update - We are continuing to investigate this issue.
Aug 22, 2025 - 18:02 CEST
Investigating - Creation and updates are currently unavailable for .APP, .DEV, .PAGE, .SOY, .DAY, and .HOW. We are actively working on a resolution. Other domain types are not affected.
Aug 22, 2025 - 18:01 CEST
Update - We are continuing to work on a fix for this issue.
Aug 19, 2025 - 12:08 CEST
Identified - Provisioning of the infrastructure powering managed inference deployments is currently impacted by increased latency.
This may impact the time required to create and update deployments.

Aug 19, 2025 - 11:34 CEST
Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.

Jul 21, 2025 - 10:30 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST
Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.

Jul 16, 2025 - 12:15 CEST
Investigating - Since 11th August 2025 around 12:30 pm, mistral-small-3.1-24b-instruct-2503's requests are currently experimenting slow response times and some short disruptions.
Aug 12, 2025 - 11:56 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Degraded Performance
90 days ago
100.0 % uptime
Today
Instances Operational
Elastic Metal Operational
Apple Silicon Operational
Object Storage Operational
Block Storage Operational
Container Registry Operational
Network Operational
Private Network Degraded Performance
Public Gateway Operational
Load Balancer Operational
Kubernetes Kapsule Degraded Performance
Serverless Functions and Containers Operational
Serverless-Database Operational
Jobs Operational
Databases Operational
Messaging and Queuing Operational
Domains Operational
IoT Hub Operational
Web Hosting ? Operational
Transactional Email Operational
IAM Operational
Observability Operational
Secret Manager Operational
Environmental Footprint ? Operational
Developer Tools Operational
Account API Operational
Billing API Operational
Edge service Operational
Elements Console Operational
Website Operational
Generative API Operational
90 days ago
100.0 % uptime
Today
Managed Inference Degraded Performance
90 days ago
100.0 % uptime
Today
Elements - AZ Operational
fr-par-1 Operational
fr-par-2 Operational
fr-par-3 Operational
nl-ams-1 Operational
nl-ams-2 Operational
nl-ams-3 Operational
pl-waw-1 Operational
pl-waw-2 Operational
pl-waw-3 Operational
Dedibox - Products Degraded Performance
Dedibox Operational
Hosting Degraded Performance
SAN Operational
Dedirack Operational
Dedibackup Operational
Domains Degraded Performance
RPN Operational
Dedibox Console Operational
Dedibox VPS Operational
Dedibox - Datacenters Partial Outage
DC2 Operational
DC3 Partial Outage
DC5 Operational
AMS Operational
Miscellaneous Operational
Excellence Operational
BookMyName Operational
Saagie - Products Operational
Product-1-ACO ? Operational
Product-2-BOU ? Operational
Product-3-BV ? Operational
Product-4-DN ? Operational
Product-5-MAT ? Operational
Product-6-SIPDEV ? Operational
Product-7-SIPINT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[Scheduled] [WEBHOSTING] Maintenance for Web hosting pf-1010 Sep 2, 2025 09:30-10:00 CEST

Maintenance for system update.
Hosting on the pf-1010 platform will be unavailable during maintenance.

Posted on Aug 29, 2025 - 13:12 CEST

[Scheduled] [WEB HOSTING] Maintenance for Web hosting pf-1011 Sep 2, 2025 10:30-11:00 CEST

Maintenance for system update.
Hosting on the pf-1011 platform will be unavailable during maintenance.

Posted on Aug 29, 2025 - 13:13 CEST

[SAAGIE] Migration of the Internal Saagie Platform to Scaleway Products Sep 2, 2025 11:00-18:00 CEST

We will be performing a scheduled maintenance to migrate the internal Saagie platform to Scaleway products.

Start time: 02/09/2025 11:00am
End time: 02/09/2025 18:00pm

Impact: During this maintenance window, the internal Saagie environment may be temporarily unavailable or experience reduced performance.

This migration is part of our ongoing efforts to improve infrastructure reliability, scalability, and performance.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful migration.

Posted on Aug 27, 2025 - 10:42 CEST

WebHosting Elements Sep 3, 2025 14:00-14:30 CEST

System update maintenance.

Hosting on the pf-012 platform will be unavailable during maintenance.

Posted on Aug 28, 2025 - 14:28 CEST
Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Resolved - The issue has been fixed.
If your server is still unreachable, please reach to our support team via ticket

Aug 29, 16:06 CEST
Update - We are continuing to work on a fix for this issue.
Aug 25, 10:29 CEST
Identified - Since 2025/08/24 09:50 CEST, Dedibox servers in DC2, room 101, rack G34, block M, are unreachable.
This may impact the availability of Dedibox servers in this location.

Aug 25, 08:49 CEST
Resolved - This incident has been resolved.
Aug 29, 16:02 CEST
Investigating - Increased latency on the Container Registry in fr-par is causing slow push and HTTP 500/504 errors.
The issue started around the 28th at 18:20 CEST and the latencies improved around the 29th at 02:20 CEST.

Aug 29, 03:13 CEST
Resolved - This incident has been resolved.
Aug 29, 11:24 CEST
Update - We are continuing to monitor for any further issues.
Aug 28, 15:12 CEST
Update - A fix has been implemented and services are back to normal. We are monitoring the results
Aug 28, 15:11 CEST
Update - Calls to Cockpit APIs are still experiencing random errors.
Actions made via Scaleway console are more stable than for direct API calls, we recommend you use Scaleway console until Cockpit APIs are fully stabilized.

Aug 28, 11:36 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 19:21 CEST
Investigating - Starting 1pm CEST time, Cockpit APIs are experiencing errors, leading to 'Internal Error' when trying to access them.

Creation, Update, Deletion and Retrieval of Grafana users, data sources and alerts through those APIs is impacted.

No impact on data ingestion or retention

Our engineers are investigating the situation.

Aug 27, 17:11 CEST
Resolved - A duplicate entry in our Database led to cache service crash, impacting all Edge Services customers

We’ve manually fixed it. We identified the root cause, which is a missing check to avoid these duplicate entries.

Aug 29, 11:13 CEST
Aug 28, 2025
Resolved - This incident has been resolved.
Aug 28, 10:22 CEST
Identified - A object storage cluster in fr-par is experiencing hardware issues. That may hinder availability for a very small subset of clients.
Aug 26, 19:43 CEST
Aug 27, 2025
Resolved - This incident has been resolved.
Aug 27, 15:59 CEST
Investigating - Our team is currently conducting an investigation to determine the root cause of this downtime.
Aug 24, 01:14 CEST
Resolved - This incident has been resolved.
Aug 27, 14:54 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 25, 19:44 CEST
Investigating - Network devices in fr-par-3 are currently unreachable.
impacted servers 51.159.121.50 -> 51.159.121.145 (these servers are currently offline)

Aug 25, 14:47 CEST
Resolved - This incident has been resolved.
Aug 27, 14:53 CEST
Update - We are continuing to investigate this issue.
Aug 26, 19:43 CEST
Update - We are continuing to investigate this issue.
Aug 26, 19:40 CEST
Investigating - We are currently investigating this issue.
Aug 26, 19:29 CEST
Identified - A object storage cluster in fr-par is experiencing hardware issues. That may hinder availability for a very small subset of clients.
Aug 26, 19:29 CEST
Aug 26, 2025
Resolved - This incident has been resolved.
Aug 26, 16:44 CEST
Identified - Some of our email redirection servers are currently experiencing deliverability issues with the free.fr domain.
Our technical teams are actively working to resolve this issue.

Aug 12, 15:08 CEST
Completed - The scheduled maintenance has been successfully completed. As anticipated, minor network disruptions occurred between approximately 11:25 AM and 11:30 AM CEST. All systems are now fully operational and back to a stable state. Thank you for your understanding and patience.
Aug 26, 11:49 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 10:00 CEST
Scheduled - We are performing necessary upgrades to enhance the reliability and performance of our infrastructure in the fr-par region.

During this maintenance window, you may experience minor network disruptions affecting service availability.

We apologize for any inconvenience this may cause and appreciate your understanding.

We'll keep you informed as the maintenance progresses.

Aug 13, 16:52 CEST
Aug 25, 2025
Aug 24, 2025
Resolved - This incident has been resolved.
Aug 24, 05:20 CEST
Monitoring - The situation is back to it's nominal state, our team is closely monitoring the product to make sure everything stays this way.
Aug 24, 01:32 CEST
Investigating - Starting at 1AM CEST, we are seeing an elevated error rate on the fr-par region of the object storage product.
Aug 24, 01:22 CEST
Aug 23, 2025

No incidents reported.

Aug 22, 2025
Resolved - This incident has been resolved.
Aug 22, 17:03 CEST
Update - The Elastic Metal product is now back to full function.
We are continuing to monitor for any further issues.

Aug 21, 11:31 CEST
Update - The situation is now stabilized and we put up mitigations to keep it in nominal state. The definitive fix is being developed and tested and will be deployed in the beginning of next week.
There should be no more impact but we will keep this status open to keep you updated.

Aug 20, 16:19 CEST
Update - Update:
The situation is now stabilized and we put up mitigations to keep it in nominal state. The definitive fix is being developed and tested and will be deployed in the beginning of next week.
There should be no more impact but we will keep this status open to keep you updated.

Aug 20, 16:18 CEST
Update - We are continuing to monitor for any further issues.
Aug 19, 10:10 CEST
Update - Update:
5xx error rate is back to nominal, but latencies are still high. Sadly the hotfix release did not fix every issue and our team is working on a patch that will be released tomorrow first thing in the morning.
There is still some impacts on registry product.

Aug 18, 23:04 CEST
Update - Update: The hotfix release is still in progress on all the region and will take a while. There was a slight raise of error rates (0.11%) arround 15:05 CEST due to a cluster member having some issues and necessitating a reboot and resync but quickly fixed.

Impacts on registry product are still monitored but show improvements.

Aug 18, 18:31 CEST
Update - The situation is improving.

AMS and WAW region's 500s error rate is less than 0.001% and stable.

For PAR region, the impact on instances and RDB products were reduced but must be improved to return to nominal state.
For registry product, object-storage backend latencies still implies some 500s due to timeouts.

The object-storage product team have prepared a new hotfix that is currently deployed on all PAR region. That action is estimated to take 7 hours to deploy at minimum.

But object-storage response times should progressively decrease during this timeframe on this region.
We are still closely monitoring this issue.

Aug 18, 12:33 CEST
Update - Update:
500s errors on object-storage rate dropped on all regions. PAR region still experiences high latencies.
Thoses latencies impacts Registry product by creating 500s due to timeouts.
We are still working in improving response time.

Aug 18, 11:03 CEST
Update - Update:
Impacts on ams and waw regions (500s errors) will settle very soon.

Aug 18, 10:47 CEST
Update - Update:
Latencies worsened this monday morning.
Service started show degradation degraded on ams region too.
All hands are on deck to fix this issue as soon as possible.

Aug 18, 10:34 CEST
Update - Since 00h00 UTC P95 latencies are rising again. We are working on mitigating the load.
Aug 17, 09:04 CEST
Monitoring - The vast majority of Service latencies (P95) are back to acceptable levels thanks to the actions done by the object-storage team.
We are still working to further improve the P99s.

Aug 16, 19:19 CEST
Identified - Identified : Thoses latencies are caused by the load on our AZ being unbalanced. That implies higher latencies for requests being routed to some servers of this AZ.
This issue also may cause latencies on others products (Registry and Serverless)

Our team is currently working on rebalancing the load. Situation have slightly improved since the start of this operation (14H UTC).
A more aggressive action is planned and will be applied soon to alleviate the load on the concerned servers.

Next update will be done in 2 hour or less.

Aug 16, 17:09 CEST
Investigating - The Object Storage service in the fr-par region is experiencing high latencies. This may result in slower access to stored objects. We are working to resolve the issue.
Aug 16, 03:46 CEST
Resolved - This incident has been resolved.
Aug 22, 16:15 CEST
Investigating - The RPN switch in DC2 lost network connectivity at 14:05. The team is currently investigating.
Aug 22, 14:39 CEST
Aug 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 10:00 CEST
Scheduled - We are performing necessary upgrades to enhance the reliability and performance of our infrastructure in the nl-ams region.

During this maintenance window, you may experience minor network disruptions affecting service availability.

We apologize for any inconvenience this may cause and appreciate your understanding.

We'll keep you informed as the maintenance progresses.

Aug 13, 16:50 CEST
Aug 20, 2025
Resolved - This incident has been resolved.
Aug 20, 14:10 CEST
Update - We have identified that the increased latencies on Container Registry were caused by the following Object Storage incident: https://status.scaleway.com/incidents/mhz6qs2vq305.

Follow-up updates can be found on the linked status.

Aug 19, 13:36 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 16:12 CEST
Update - Serverless Container and Functions are also affected by this incident, which can lead to failed function builds, slower deployments and sporadic deployments errors.
Aug 15, 15:29 CEST
Investigating - Some Registry services are experiencing 50X Bad Gateway errors when pushing images.
This may cause delays in image uploads and affect deployment processes.

We are currently investigating this issue

Aug 15, 14:54 CEST
Aug 19, 2025
Completed - Between 08:49 and 10:14 UTC, the metrics serverless_function_requests_per_second and serverless_container_requests_per_second might have disappeared for pl-waw users.

The issue is now fixed, sorry for any inconvenience.

The scheduled maintenance has been completed.

Aug 19, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 10:00 CEST
Scheduled - We are performing necessary upgrades to enhance the reliability and performance of our infrastructure in the pl-waw region.

During this maintenance window, you may experience minor network disruptions affecting service availability.

We apologize for any inconvenience this may cause and appreciate your understanding.

We'll keep you informed as the maintenance progresses.

Aug 13, 16:49 CEST
Resolved - This incident has been resolved.
Aug 19, 10:56 CEST
Update - We are continuing to investigate this issue.
Aug 12, 14:46 CEST
Update - We are continuing to investigate this issue.
Aug 12, 14:46 CEST
Investigating - The IP/smtpauth.online.net 51.159.208.135 is blacklisted by Microsoft.
We are currently working on it.

Aug 12, 14:45 CEST
Completed - The scheduled maintenance has been completed.
Aug 19, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 09:00 CEST
Scheduled - System package update, kernel update, server reboot.
A maximum downtime of 10 minutes is expected during this maintenance.

Aug 7, 14:36 CEST
Aug 18, 2025
Resolved - This incident has been resolved.
Aug 18, 16:51 CEST
Investigating - We noticed that some of our customers email sending with our Transactional email product are blocked in the sending queue.
We are investigating this issue.

Aug 16, 10:00 CEST
Aug 17, 2025