Scaleway
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 01, 2023 - 08:00 CET
Scheduled - We are going to work in the “air mixing” room of computer room 1 to carry out hot air recycling tests in order to optimize the operation of the installations.

The work will only take place in the air mixing room and not in the computer room.

Our service provider will be accompanied by Scaleway personnel during the work near your equipment in order to avoid any incident.

Therefore, no impact on your equipment is expected.

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 2023 - 17:21 CET
Update - Some customers are also experiencing a 503 while trying to connect to our webmail.
Our product team is working on the issue.

Jan 31, 2023 - 15:58 CET
Investigating - We are investigating about the error encountered when sending a mail. Returning an error 535
Jan 31, 2023 - 14:41 CET
Investigating - Some customers may encounter the below error while trying to reach their MySQL database :
- mysqli::real_connect(): (HY000/2006): MySQL server has gone away
Our engineers are currently investigating this issue.

Jan 30, 2023 - 22:19 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 2023 - 09:00 CET
Scheduled - A migration is planned to migrate all buckets in Warsaw Region to the new Hive backend.

Organizations are split in batches, check out your support tickets to know if your buckets are concerned by the migration, and your batch number. The timestamps are set in UTC+1.

The list of batches are :

Batch 1 : from Jan, 30th at 9am to Jan, 31th at 6pm
Batch 2 : from Jan, 31th at 9am to Feb, 1st at 6pm
Batch 3 : from Feb, 1st at 9am to Feb, 2nd at 6pm
Batch 4 : from Feb, 2nd at 9am to Feb, 3rd at 6pm
Batch 5 : from Feb, 3rd at 9am to Feb, 4th at 6pm
Batch 6 : from Feb, 6th at 9am to Feb, 7th at 6pm
Batch 7 : from Feb, 7th at 9am to Feb, 8th at 6pm
Batch 8 : from Feb, 8th at 9am to Feb, 9th at 6pm
Batch 9 : from Feb, 9th at 9am to Feb, 10th at 6pm
Batch 10 : from Feb, 10th at 9am to Feb, 11th at 6pm

Update - Issues concerning image availabilities in the API, in fact customers may have to wait a few hours before they can see the image in the Registry API. Images push/pull from a Docker client or equivalent are not affected.
Jan 30, 2023 - 07:35 CET
Identified - Our product team is working on a fix
Jan 30, 2023 - 07:20 CET
Investigating - Issues concerning push delays, in fact customers have to wait a few hours before they can see or pull images from the register.

We are currently investigating about this issue.

Jan 27, 2023 - 09:44 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 2023 - 15:04 CET
Identified - Server in rack S46-B16, are currently unreachable because of a public switch down in this rack since 1:16 UTC.
Our network team is currently working on it.

Jan 27, 2023 - 14:26 CET
Update - Our product team is still working on the issue.
Jan 16, 2023 - 11:14 CET
Investigating - Some clients may not be able to retrieve their serverless functions or containers logs: new logs may not appear or be late.
We're currently investigating. Sorry about the inconvenience.

Dec 09, 2022 - 10:47 CET
Elements - AZ Under Maintenance
90 days ago
98.75 % uptime
Today
fr-par-1 Operational
90 days ago
99.75 % uptime
Today
fr-par-2 Operational
90 days ago
100.0 % uptime
Today
fr-par-3 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Operational
90 days ago
94.05 % uptime
Today
pl-waw-1 Under Maintenance
90 days ago
100.0 % uptime
Today
nl-ams-2 Operational
90 days ago
98.72 % uptime
Today
Elements - Products Degraded Performance
90 days ago
99.61 % uptime
Today
Instances Operational
90 days ago
99.76 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Under Maintenance
90 days ago
100.0 % uptime
Today
C14 Cold Storage Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
99.99 % uptime
Today
DBaaS Operational
90 days ago
100.0 % uptime
Today
LBaaS Operational
90 days ago
99.75 % uptime
Today
Container Registry Degraded Performance
90 days ago
96.76 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
100.0 % uptime
Today
IoT Hub Operational
90 days ago
100.0 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Functions and Containers Operational
90 days ago
96.74 % uptime
Today
Block Storage Operational
90 days ago
99.97 % uptime
Today
Elastic Metal Operational
90 days ago
99.98 % uptime
Today
Apple Silicon M1 Operational
90 days ago
100.0 % uptime
Today
Private Network Operational
90 days ago
100.0 % uptime
Today
Dedibox - Datacenters Under Maintenance
90 days ago
98.77 % uptime
Today
DC2 Operational
90 days ago
97.68 % uptime
Today
DC3 Operational
90 days ago
98.66 % uptime
Today
DC5 Under Maintenance
90 days ago
99.97 % uptime
Today
AMS Operational
90 days ago
98.77 % uptime
Today
Dedibox - Products Degraded Performance
90 days ago
98.95 % uptime
Today
Dedibox Degraded Performance
90 days ago
99.2 % uptime
Today
Hosting Operational
90 days ago
92.49 % uptime
Today
SAN Operational
90 days ago
99.99 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
100.0 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
RPN Operational
90 days ago
99.97 % uptime
Today
Miscellaneous Operational
90 days ago
99.8 % uptime
Today
Excellence Operational
90 days ago
99.8 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 2022 - 14:36 CET
Scheduled - On February 2nd 2023, our livechat platform will be unavailable for 10 minutes starting at 01.30 AM UTC+1. It should only last for 10 minutes and will prevent livechat creation and access. All systems will be back online at the end of the maintenance.
Dec 02, 2022 - 10:36 CET
[PAR1] Planned updates Feb 7, 2023 06:00-08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 2023 - 14:45 CET
Scheduled - Following a planned update, customers may encounter some error 500 while calling our API on PAR-1
Jan 24, 2023 - 14:42 CET
[DC5] Hot air recycling audit in room 7 Feb 8, 2023 08:00 - Feb 9, 2023 20:00 CET
We are going to work in the “air mixing” room of computer room 7 to carry out hot air recycling tests in order to optimize the operation of the installations.

The work will only take place in the air mixing room and not in the computer room.

Our service provider will be accompanied by Scaleway personnel during the work near your equipment in order to avoid any incident.

Therefore, no impact on your equipment is expected.

Posted on Jan 27, 2023 - 10:03 CET
As part of our thermographic checks, we identified abnormal overheating of a connection between the UPS bypass and the TGHQ.

In order to resolve this anomaly, we are going to replace this connection.

This requires the powering down of the technical room 8.2 and will impact one of the electrical supply of the racks in room 7 and 8.

The equipment will be powered by a single power feed for the duration of the intervention, from 8:00 a.m. to 12:00 p.m. on 23/02/08.

In the event of an Utility power loss during this period, the second power feed will remain powered since it is UPS and generator backed up.

The risk is mainly on the power supply of the equipment in production at the rack level

Posted on Jan 20, 2023 - 10:45 CET
[DC5] Maintenance in room 1 Feb 8, 2023 09:00 - Feb 15, 2023 09:00 CET
Installation of fire extinguishing material will take place in room 1.
This operation will be performed under watch of Scaleway staff at all time.
No impact on services is to be expected.

Posted on Jan 24, 2023 - 10:54 CET
[DC5] Hot air recycling audit in room 2 Feb 15, 2023 08:00 - Feb 16, 2023 20:00 CET
We are going to work in the “air mixing” room of computer room 2 in order to carry out hot air recycling tests in order to optimize the operation of the installations.

The work will only take place in the air mixing room and not in the computer room.

Our service provider will be accompanied by Scaleway personnel during the work near your equipment in order to avoid any incident.

Therefore, no impact on your equipment is expected.

Posted on Jan 27, 2023 - 10:09 CET
Past Incidents
Feb 1, 2023
Resolved - This incident has been resolved.
Feb 1, 09:43 CET
Investigating - We are investigating on an issue of unreachable database server
Feb 1, 09:43 CET
Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 17:26 CET
Update - We are continuing to investigate this issue.
Jan 31, 15:45 CET
Investigating - Customer are unable to order Monthly Elastic Metal and domains.
We are investigating the issue and will update this page accordingly.

Jan 31, 15:27 CET
Resolved - This incident has been resolved.
Jan 31, 17:22 CET
Monitoring - The incident is mitigated. The impacted LBs can now reach their backend servers.
We identified the reason those LBs lost their IP address, but we still have to dig a little bit and make some tests to clearly identify the root cause and fix it.

Jan 6, 12:03 CET
Investigating - The Load Balancer backend is currently unreachable on PAR1.

Our engineers are currently investigating the situation

Jan 5, 18:46 CET
Resolved - This incident has been resolved.
Jan 31, 17:21 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 11:37 CET
Investigating - Our SMTP service on Webhosting is currently down.

All platforms are concerned.

Our engineers are currently investigating.

Jan 25, 10:21 CET
Resolved - This incident has been resolved.
Jan 31, 14:38 CET
Monitoring - A fix has been implemented, we are monitoring currently.
We apologize for the situation.

Jan 31, 10:44 CET
Investigating - We are currently investigating on an issue on the webmail interface
https://webmail.online.net/ returns an error 503

Jan 31, 09:24 CET
Completed - The scheduled maintenance has been completed.
Jan 31, 08:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 06:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 14:48 CET
Scheduled - Following a planned update, customers may encounter some error 500 while calling our API on nl-ams-1
Jan 24, 14:11 CET
Jan 30, 2023
Resolved - This incident has been resolved
Jan 30, 18:15 CET
Investigating - All servers connected to it are unreachable.
We are currently in the process of verifying this.

Jan 30, 17:56 CET
Resolved - For some Instances in ams1 didn't have ipv6 connectivity for about 24 hours.

Impacted clusters: cl21, cl22, cl23, cl24, cl25, cl26

This has been resolved on our side.

Jan 30, 15:00 CET
Resolved - The switch has been replaced and reconfigured.
Now everything is back to normal.

Jan 30, 13:12 CET
Investigating - RPN device Room 4, module 4, rack B11 is down, we are investigating this issue
Jan 30, 09:15 CET
Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 08:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 07:01 CET
Scheduled - Dear customers,
We would like to inform you that we will be performing system maintenance on January 29th, 2023 from 6:00 UTC to 7:00 UTC. During this time, phone calls will not be accessible. However, our support team will still be available to assist you via ticket. We apologize for any inconvenience this may cause and we are working to ensure a smooth transition.
Thank you for your understanding.
Sincerely,

Jan 23, 16:28 CET
Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - This incident has been resolved.
Jan 27, 11:11 CET
Update - We have identified that the IP adress of our outbound SMTP services used by our Cloud offers has been blacklisted by Free.

Our trust & Safety team is working on the issue.

Dec 26, 17:42 CET
Investigating - We have identified that the IP address of our outbound SMTP service used by Webhosting Cloud offers has been blacklisted by Abusix.
Dec 16, 12:05 CET
Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 09:39 CET
Investigating - this network device rebooted last night for an unexpected reason in DC3 room: 46 rack: E16 during 5min
Jan 26, 09:39 CET
Jan 25, 2023
Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 10:34 CET
Investigating - An "invalid argument(s):address_postal_code is required" error would appear when you fill in the address.
We are currently investigating on the issue.

Jan 24, 09:03 CET
Completed - The scheduled maintenance has been completed.
Jan 24, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 07:00 CET
Scheduled - Following a planned update, customers may encounter some error 500 while calling our API on FR-PAR-2 and PL-WAW-1.
Jan 17, 00:15 CET
Jan 23, 2023
Resolved - This incident has been resolved.
Jan 23, 17:12 CET
Identified - One of our switch in AMS in room H2 and rack FJ17 has rebooted for unexpected reason.
Our team is currently investigating on this issue.

Jan 23, 16:52 CET
Resolved - The switch is back in production, with the intervention of our team
Jan 23, 15:16 CET
Investigating - We detected a power outage on a switch in DC2 room 101 bay 17.
Servers in that rack have no public network

Jan 23, 14:45 CET
Resolved - Incident resolved
Jan 23, 13:19 CET
Monitoring - A fix has been made on our SMTP, we are currently monitoring the situation
Jan 23, 13:07 CET
Investigating - Our SMTP service on Webhosting is currently down.

All platforms are concerned.

Our engineers are currently investigating.

Jan 23, 12:30 CET
Completed - Maintenances have processed properly and are now completed.
Jan 23, 08:43 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:00 CET
Scheduled - Following a planned update, customers may encounter some error 500 while calling our API on NL-AMS-2 and PL-WAW-2.
Jan 17, 00:13 CET
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Resolved - This incident has been resolved.
Jan 19, 17:59 CET
Update - Some of our users reported a glitch in block storage cluster. RDB users are also impacted.
We are currently investigating this issue.

Jan 19, 16:16 CET
Investigating - We are currently investigating this issue.
Jan 19, 16:15 CET
Resolved - The replacement of the switch has been well done, everything is working well now
Jan 19, 15:27 CET
Monitoring - A kernel panic occurred at par2dc5-net-f07lf55.dc5 crashed twice and restarted since January 18 at 20:10 UTC

The switch will be replaced this afternoon 14:00 UTC

The network will be unavailable on your server for one hour maximum.

Jan 19, 10:24 CET
Completed - The scheduled maintenance has been completed.
Jan 19, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 08:00 CET
Scheduled - We are going to work in your computer room 7 to install water mist fire extinguishing pipes (installation of stainless steel
tubes without cutting in the room).
The work will take place in the computer room 7 as well as in the technical shaft (above the datahall).
The workers will be accompanied by Scaleway staff during the work near your equipment in order to avoid any incident.
Therefore, no impact on your equipment is expected.

Jan 6, 09:52 CET
Jan 18, 2023

No incidents reported.