Scaleway
Investigating - We've identified an incident that resulted in underbilling for Serverless Functions Consumption starting from May.

We apologize for any inconvenience this may have caused.

Current Situation:

We will be issuing accurate invoices for Serverless Functions Consumption usage starting from September, reflecting the correct usage and charges.

No surprises: we won't charge you for the underbilled months (May to August) to ensure your billing remains accurate and transparent.

Serverless Containers continue to be billed accurately, with no issues or disruptions.

Additional Resources:

For detailed information about Serverless Functions billing, please visit our documentation:

https://www.scaleway.com/en/docs/faq/serverless-functions/#how-am-i-billed-for-serverless-functions

Thank you for your understanding, and please don't hesitate to reach out with any questions or concerns.

Sep 12, 2024 - 11:55 CEST
Identified - san-dc2-32.rpn.online.net is slowed down during a maintenance operation. Clients on this SAN can notice unusual slowness. We are closely monitoring it.
Sep 09, 2024 - 16:48 CEST
Update - Serverless functions on nl-ams region are affected by this incident, as they are using registry from this region.

Despite retries done internally to push the images built from the clients codes, a few number of users might nonetheless see their function ending up in error, with the following message: "error on function build step : cannot push to scaleway container registry, retry later or contact support".

If that is the case, retrying later (5 min) should be enough to mitigate the issue, as registry errors are unlikely to happen multiple times in a row during 5 minutes timeframe.

If the issue continues after, please contact the support.

Sep 09, 2024 - 09:32 CEST
Update - We are continuing to investigate this issue.
Sep 04, 2024 - 20:07 CEST
Investigating - We are investigating some slight error rate on AMS registry
Sep 04, 2024 - 20:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 01, 2024 - 08:00 CEST
Scheduled - Maintenance is scheduled for your Instances (excluding Kubernetes Instances) to automatically switch from NAT IPs to Routed IPs.

This action will only affect Instances which have not previously been manually migrated.

Impact: ~1 minute downtime for VM restart. Broken VM if configuration uses NAT IP information.

For more information and guidance on manually moving your Instances to Routed IPs, please refer to our documentation.

Migration will happen in multiple batches by AZ between September 1st and November 30th 2024.

Sep 1, 2024 08:00 - Sep 30, 2024 12:00 CEST
Investigating - We have noticed that problems with connecting to the dedibackup service can occur.
We will get back to you as soon as we have more information on the situation.

Apr 06, 2023 - 12:23 CEST
Elements - AZ Under Maintenance
90 days ago
98.04 % uptime
Today
fr-par-1 Operational
90 days ago
99.09 % uptime
Today
fr-par-2 Operational
90 days ago
96.68 % uptime
Today
fr-par-3 Operational
90 days ago
96.68 % uptime
Today
nl-ams-1 Under Maintenance
90 days ago
96.77 % uptime
Today
pl-waw-1 Under Maintenance
90 days ago
99.61 % uptime
Today
nl-ams-2 Under Maintenance
90 days ago
96.77 % uptime
Today
pl-waw-2 Under Maintenance
90 days ago
100.0 % uptime
Today
nl-ams-3 Under Maintenance
90 days ago
96.77 % uptime
Today
pl-waw-3 Under Maintenance
90 days ago
100.0 % uptime
Today
Elements - Products Partial Outage
90 days ago
98.84 % uptime
Today
Instances Under Maintenance
90 days ago
99.61 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
C14 Cold Storage Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
98.7 % uptime
Today
DBaaS Operational
90 days ago
99.61 % uptime
Today
LBaaS Operational
90 days ago
100.0 % uptime
Today
Container Registry Degraded Performance
90 days ago
99.98 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
100.0 % uptime
Today
IoT Hub Operational
90 days ago
100.0 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Functions and Containers Partial Outage
90 days ago
98.87 % uptime
Today
Block Storage Operational
90 days ago
100.0 % uptime
Today
Elastic Metal Operational
90 days ago
100.0 % uptime
Today
Apple Silicon M1 Operational
90 days ago
100.0 % uptime
Today
Private Network Operational
90 days ago
98.89 % uptime
Today
Hosting ? Operational
90 days ago
88.6 % uptime
Today
Observability Operational
90 days ago
89.92 % uptime
Today
Transactional Email Operational
90 days ago
100.0 % uptime
Today
Jobs Degraded Performance
90 days ago
99.22 % uptime
Today
Network Operational
90 days ago
99.9 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.98 % uptime
Today
DC2 Operational
90 days ago
100.0 % uptime
Today
DC3 Operational
90 days ago
100.0 % uptime
Today
DC5 Operational
90 days ago
100.0 % uptime
Today
AMS Operational
90 days ago
99.94 % uptime
Today
Dedibox - Products Degraded Performance
90 days ago
96.43 % uptime
Today
Dedibox Operational
90 days ago
99.94 % uptime
Today
Hosting Operational
90 days ago
95.66 % uptime
Today
SAN Degraded Performance
90 days ago
100.0 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
100.0 % uptime
Today
Dedibox Console Operational
90 days ago