Scaleway
Investigating - We are currently experiencing some errors with one of our san : san-dc2-37.rpn.online.net
The storage team is aware of this issue and currently investigating.

Jun 08, 2023 - 14:33 CEST
Update - We are continuing to monitor for any further issues.
Jun 05, 2023 - 21:57 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 05, 2023 - 21:57 CEST
Investigating - The platform is down and this creates an error ERR_CONNECTION_TIMED_OUT

We are currently working to correct this issue.

Jun 05, 2023 - 20:26 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 2023 - 16:32 CEST
Investigating - We are currently investigating an issue with our mail services
May 29, 2023 - 16:08 CEST
Investigating - Our product team is still working on a new fix.
May 18, 2023 - 13:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 2023 - 17:12 CEST
Investigating - We are currently encountering issues with FTP access on Classic Webhosting offers.

Connection to your FTP may timeout and fail.

Our engineers investigate the situation

May 16, 2023 - 20:00 CEST
Monitoring - The operation is over.
Monitoring is in progress.

Jun 01, 2023 - 11:04 CEST
Update - The operation generates interruptions longer than expected that can last several minutes. Further action is underway.
Jun 01, 2023 - 10:40 CEST
Investigating - Our teams have to carry out a correction that could generate an interruption on the servers located in rack C1 of DC5 Room 1 for a few seconds this morning.
Jun 01, 2023 - 09:24 CEST
Identified - Following updates on our systems, some instabilities of a few seconds duration may be encountered from April 28 to June 02 on some of our managed databases.

Our support teams remain at your disposal for any further questions.

Apr 28, 2023 - 10:13 CEST
Identified - The issue has been identified and a fix is being implemented.
May 30, 2023 - 15:42 CEST
Investigating - Users can't access their overview with POP instances, facing an error "Oops - an error occured"
May 30, 2023 - 15:42 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 2023 - 14:07 CEST
Identified - Our engineers are still working to resolve the situation
May 19, 2023 - 13:49 CEST
Update - We are continuing to investigate this issue.
May 02, 2023 - 10:18 CEST
Investigating - We found that UCEprotect blacklisted our AS.
We are currently working with them to be whitelisted.

We do as soon as possible.

Apr 08, 2023 - 13:08 CEST
Update - At this time, for technical reasons we are not able to offer auto-deployment of Wordpress on Classic offer.
May 12, 2023 - 11:38 CEST
Investigating - We are currently investigating on this issue.
May 09, 2023 - 08:52 CEST
Update - This can not be fixed. Customers affected by the issue will need to get in touch with our support through tickets in order to have their server replaced.
May 09, 2023 - 21:15 CEST
Update - PSU has been replaced but the chassis is still unreachable, we are still investigating the issue
May 09, 2023 - 16:00 CEST
Identified - An anomaly in the power supply has been detected.
Its replacement is in progress.

May 09, 2023 - 11:54 CEST
Investigating - No more internet or RPN access in DC2/s101 rack n13 block J since 2023 May 8.
May 09, 2023 - 09:27 CEST
Investigating - We have noticed that problems with connecting to the dedibackup service can occur.
We will get back to you as soon as we have more information on the situation.

Apr 06, 2023 - 12:23 CEST
Elements - AZ Operational
90 days ago
100.0 % uptime
Today
fr-par-1 Operational
90 days ago
100.0 % uptime
Today
fr-par-2 Operational
90 days ago
100.0 % uptime
Today
fr-par-3 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Operational
90 days ago
100.0 % uptime
Today
pl-waw-1 Operational
90 days ago
100.0 % uptime
Today
nl-ams-2 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Degraded Performance
90 days ago
99.98 % uptime
Today
Instances Operational
90 days ago
100.0 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
C14 Cold Storage Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
100.0 % uptime
Today
DBaaS Operational
90 days ago
100.0 % uptime
Today
LBaaS Operational
90 days ago
100.0 % uptime
Today
Container Registry Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Degraded Performance
90 days ago
100.0 % uptime
Today
IoT Hub Operational
90 days ago
100.0 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Functions and Containers Operational
90 days ago
99.8 % uptime
Today
Block Storage Operational
90 days ago
100.0 % uptime
Today
Elastic Metal Operational
90 days ago
100.0 % uptime
Today
Apple Silicon M1 Operational
90 days ago
100.0 % uptime
Today
Private Network Operational
90 days ago
100.0 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.99 % uptime
Today
DC2 Operational
90 days ago
100.0 % uptime
Today
DC3 Operational
90 days ago
99.98 % uptime
Today
DC5 Operational
90 days ago
100.0 % uptime
Today
AMS Operational
90 days ago
100.0 % uptime
Today
Dedibox - Products Partial Outage
90 days ago
96.3 % uptime
Today
Dedibox Operational
90 days ago
99.98 % uptime
Today
Hosting Operational
90 days ago
98.88 % uptime
Today
SAN Degraded Performance
90 days ago
100.0 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Partial Outage
90 days ago
71.59 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
RPN Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Operational
90 days ago
100.0 % uptime
Today
Excellence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[DC5] Replacement of electrical measurement units Jun 12, 2023 09:00 - Jun 13, 2023 09:00 CEST
As part of the planned work, we are going to replace the measurement units in technical rooms 1.1; 1.2;2.1 and 2.2.
The electrical outlets of these lineups supply the racks in computer rooms 1 and 2.

This maintenance requires isolating each electrical outlet one by one in order to work on the device.

The operation will therefore take place one electrical outlet after another and will have an impact on your equipment hosted in our Datacenter: a loss of electrical redundancy.
Your equipment will be powered by a single lineup for approximately 10 minutes.

The operations will be carried out by our service provider and under our permanent supervision, according to the following provisional schedule:

Tuesday 12/06/23: 9h00-17h00 AM LT 1.1 et 1.2
Wednesday 13/06/23: 9h00-17h00 AM LT 2.1 et LT 2.2

Posted on May 05, 2023 - 15:16 CEST
[DC5] Maintenance of the MV substation Jun 14, 2023 07:00-16:00 CEST
As part of our scheduled maintenance, we are going to check our MV arrivals (cells and transformers). This requires the substation to be
powered off.
All electrical installations in the data center will be powered by generators between 7 a.m. and 4 p.m. on Junel 14, 2023.
No loss of redundancy is expected, both electrical lineups will be available at rack level

Posted on May 09, 2023 - 16:49 CEST
As part of planned maintenance, we will proceed with the maintenance of the masterpacks (breaker) of each of the generator sets in the DC5 datacenter.
This maintenance requires isolating each generating set in order to work on the device.
This intervention will last two days and will be carried out by the manufacturer and under the supervision of our maintainer and Scaleway.

Posted on May 02, 2023 - 14:15 CEST
As part of planned maintenance, we will proceed with the maintenance of the masterpacks (breaker) of each of the generator sets in the DC5 datacenter.
This maintenance requires isolating each generating set in order to work on the device.
This intervention will last two days and will be carried out by the manufacturer and under the supervision of our maintainer and Scaleway.

Posted on May 02, 2023 - 14:17 CEST
We are going to replace the electronic cards of some UPS units following a factory recall. These UPS units supply the racks in the IT rooms.
This maintenance requires isolating each UPS (thanks to the maintenance bypass) in order to work on the device.
The operation will therefore take place UPS by UPS and will have no impact on your equipment hosted in our Datacenter: the other UPSs
of the electrical lineup are sized so as to recover the load from the UPS in maintenance.
The operations will be carried out by our maintainer and under our permanent supervision, according to the following provisional

Posted on Jun 01, 2023 - 17:00 CEST
We are going to replace the electronic cards of some UPS units following a factory recall. These UPS units supply the racks in the IT rooms.
This maintenance requires isolating each UPS (thanks to the maintenance bypass) in order to work on the device.
The operation will therefore take place UPS by UPS and will have no impact on your equipment hosted in our Datacenter: the other UPSs
of the electrical lineup are sized so as to recover the load from the UPS in maintenance.
The operations will be carried out by our maintainer and under our permanent supervision, according to the following provisional

Posted on Jun 01, 2023 - 17:04 CEST
We are going to replace the electronic cards of some UPS units following a factory recall. These UPS units supply the racks in the IT rooms.
This maintenance requires isolating each UPS (thanks to the maintenance bypass) in order to work on the device.
The operation will therefore take place UPS by UPS and will have no impact on your equipment hosted in our Datacenter: the other UPSs
of the electrical lineup are sized so as to recover the load from the UPS in maintenance.
The operations will be carried out by our maintainer and under our permanent supervision, according to the following provisional

Posted on Jun 01, 2023 - 17:06 CEST
We are going to replace the electronic cards of some UPS units following a factory recall. These UPS units supply the racks in the IT rooms.
This maintenance requires isolating each UPS (thanks to the maintenance bypass) in order to work on the device.
The operation will therefore take place UPS by UPS and will have no impact on your equipment hosted in our Datacenter: the other UPSs
of the electrical lineup are sized so as to recover the load from the UPS in maintenance.
The operations will be carried out by our maintainer and under our permanent supervision, according to the following provisional

Posted on Jun 01, 2023 - 17:08 CEST
We are going to replace the electronic cards of some UPS units following a factory recall. These UPS units supply the racks in the IT rooms.
This maintenance requires isolating each UPS (thanks to the maintenance bypass) in order to work on the device.
The operation will therefore take place UPS by UPS and will have no impact on your equipment hosted in our Datacenter: the other UPSs
of the electrical lineup are sized so as to recover the load from the UPS in maintenance.
The operations will be carried out by our maintainer and under our permanent supervision, according to the following provisional

Posted on Jun 01, 2023 - 17:11 CEST
We are going to replace the electronic cards of some UPS units following a factory recall. These UPS units supply the racks in the IT rooms.
This maintenance requires isolating each UPS (thanks to the maintenance bypass) in order to work on the device.
The operation will therefore take place UPS by UPS and will have no impact on your equipment hosted in our Datacenter: the other UPSs
of the electrical lineup are sized so as to recover the load from the UPS in maintenance.
The operations will be carried out by our maintainer and under our permanent supervision, according to the following provisional

Posted on Jun 01, 2023 - 17:11 CEST
[PAR] Hive migration on fr-par Jul 17, 2023 09:30 - Aug 16, 2023 09:30 CEST
Edit 1 : Migration is delayed for a few weeks, we will update you through an email as soon as everything is locked.

A migration is planned to migrate all buckets in Paris Region to the new Hive backend, like previously done in waw (https://status.scaleway.com/incidents/r818kpp7wb4n) and ams (https://status.scaleway.com/incidents/5vg163yhssch).

We don't have the dates available yet, this status will be updated as soon as possible to provide them.

The timestamps are set in UTC+1.

Posted on May 09, 2023 - 17:12 CEST
Past Incidents
Jun 8, 2023

Unresolved incident: [SAN] - Unavailability of san-dc2-37.rpn.online.net.