Scaleway
Investigating - Our webhosting platform #43 is currently unavailable, all websites hosted on it are currently unreachable. Our product team has been notified, we will update this status as soon as we have more information.
Sep 26, 10:19 CEST
Investigating - We are noticing timeouts during FTP authentication for multiple customers with websites hosted on various platforms. Our product team has been notified, we will update this status as soon as we have more information.
Sep 25, 15:43 CEST
Identified - We have identified a few email blacklist services that are currently listing the IP address of our outbound SMTP service used by webhosting offers.

This is currently being handled by our Trust & Safety team, we will update this status as soon as we have more information on this matter.
Sep 25, 12:46 CEST
Investigating - Websites hosted on this platform may be indefinitely loading, display an error 500, or display our platform maintenance page. Our product team has been notified, we will update this status as soon as we have more information.
Sep 25, 10:38 CEST
Monitoring - The situation should be back to normal, transfers and forwards are being handled correctly now.
We continue monitoring the situation.
Sep 23, 17:18 CEST
Identified - Customers may face issues with sent emails not being received and transfers not working properly, or a delayed reception.
Our product team has been notified, and working on the issue.
Sep 23, 13:56 CEST
Update - Our product team is still working on it. We will keep you updated.
Sep 17, 19:51 CEST
Update - Our outbound SMTP service faced a few instabilities after the fix due to the amount of queued emails. It has now all be handled, we will however keep monitoring the situation for the time being.
Sep 17, 12:03 CEST
Monitoring - Our SMTP relay is now available again, the email queue is being handled and operations should be back to normal very soon. We are monitoring the situation and will update this status again later today.
Sep 16, 17:46 CEST
Investigating - We have detected an issue with one of our outbound SMTP services which is currently unavailable.

Concerned customers may face issues with sent emails not being received and transfers not working properly.

Our product team has been notified, we will update this status as soon as we have more information.
Sep 16, 16:57 CEST
Identified - The hotline is currently close, due to lack of staff for today. It allows us to be more responsive in one place. If you need any assistance, please contact us via ticket directly.
Thanks for your understanding.
Sep 24, 10:50 CEST
Elements - AZ Operational
90 days ago
100.0 % uptime
Today
fr-par-1 Operational
90 days ago
100.0 % uptime
Today
fr-par-2 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Operational
90 days ago
100.0 % uptime
Today
pl-waw-1 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Operational
90 days ago
99.98 % uptime
Today
Instances Operational
90 days ago
99.97 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
C14 Cold Storage Operational
90 days ago
99.91 % uptime
Today
Kapsule Operational
90 days ago
99.96 % uptime
Today
DBaaS Operational
90 days ago
100.0 % uptime
Today
LBaaS Operational
90 days ago
100.0 % uptime
Today
Container Registry Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
100.0 % uptime
Today
IoT Hub Operational
90 days ago
100.0 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Functions and Containers Operational
90 days ago
100.0 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.36 % uptime
Today
DC2 Operational
90 days ago
100.0 % uptime
Today
DC3 Operational
90 days ago
99.97 % uptime
Today
DC5 Operational
90 days ago
99.71 % uptime
Today
AMS Operational
90 days ago
97.75 % uptime
Today
Dedibox - Products Partial Outage
90 days ago
99.65 % uptime
Today
Dedibox Operational
90 days ago
100.0 % uptime
Today
Hosting Partial Outage
90 days ago
98.53 % uptime
Today
SAN Operational
90 days ago
98.71 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
100.0 % uptime
Today
Dedibox Console Operational
90 days ago
99.98 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
RPN Operational
90 days ago
99.99 % uptime
Today
Miscellaneous Degraded Performance
90 days ago
99.86 % uptime
Today
Excellence Degraded Performance
90 days ago
99.86 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Following the modification of the electrical architecture of IT rooms 1 and 2, we plan to test our emergency stops.

Each test will cut an electrical path for about 10 minutes. All our equipment is double powered, so the expected impact will be a degradation of electrical redundancy.

Our teams will be mobilized for the smooth running of operations.
Posted on Sep 2, 14:25 CEST
Past Incidents
Sep 27, 2021
Resolved - The switch has been replaced and the servers are now accessible again.
Sep 27, 00:37 CEST
Investigating - We identified an outage on a public switch on room 1 1 - A33 in DC5.
Sep 26, 19:32 CEST
Sep 26, 2021

Unresolved incident: [Webhosting] Platform #43 is unavailable.

Sep 25, 2021

Unresolved incidents: [Webhosting] FTP instabilities, [Webhosting] Blacklisted SMTP IP address, [Webhosting] Platform #44 is unstable, [Webhosting] Outbound emailing issues.

Sep 24, 2021

Unresolved incident: [Excellence] Hotline support unavailable.

Sep 23, 2021
Resolved - We've experienced an issue with our Dedibox installation system.
The issue has been solved by our engineers.
Sep 23, 15:46 CEST
Completed - The scheduled maintenance has been completed.
Sep 23, 14:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 14:00 CEST
Scheduled - We will be doing a power management maintenance in room 301 of our DC2 in order to optimize and remove older powering chain.

No impact is to be expected as we will add a special redundancy for the operation itself.

Operations will be supervised by our specialized team.

Starting time : 21-09-2021 2PM CEST

Duration time : 2 days
Sep 21, 12:58 CEST
Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:00 CEST
Scheduled - Our Database team is scheduling an infrastructure upgrade on PostgreSQL and MySQL RDB instances. We expect a short downtime on both classic and HA databases.
All instances will be updated progressively in a 3-hours window.

Impact :
A few seconds downtime on HA RDB instances. ~1min downtime on standalone RDB instances.
Sep 14, 15:36 CEST
Completed - The scheduled maintenance has been completed.
Sep 23, 09:39 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:30 CEST
Scheduled - A maintenance is planned in DC3, Room 4-3, to replace faulty hardware on a switch. It will impact the rack with a loss of public network during the time window.

Servers will remain powered on and network will come back on its own once the maintenance is complete and no modification is to be expected on your side following our operations.

Start :
September 23rd, 2021 - 07:30 UTC - 07:30 CEST

Duration :
15 minutes
Sep 15, 11:02 CEST
Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:02 CEST
Scheduled - We will be performing a maintenance on the network infrastructure of the Object Storage service in fr-par.
During the maintenance, you may face 500/503 errors on your bucket, as well as temporary unavailability of some files.
Sep 21, 13:00 CEST
Resolved - This incident is now resolved, RPN connectivity between PAR and AMS is working again.
Sep 22, 17:18 CEST
Update - Our third party provider is still investigating, we will update as soon as we have more details.
Sep 22, 14:14 CEST
Investigating - We have lost a few links between PAR and AMS.
RPN connectivity is affected, AMS is currently isolated from PAR.
Sep 22, 10:24 CEST
Sep 21, 2021
Completed - The scheduled maintenance has been completed.
Sep 21, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 14:30 CEST
Scheduled - Our Serverless team is scheduling an infrastructure upgrade on both Functions and Containers.
Access to already deployed services will not be interrupted, but creating, updating and deleting new ones will be impossible for a certain time, services will remain available only for GET/LIST calls.
Sep 14, 16:33 CEST
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - We've encountered an unexpected reboot, on DC3, Room 46 and Rack F3.
Sep 17, 15:39 CEST
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 10:01 CEST
Scheduled - We will be testing a migration to a new infrastructure for one of our Network automation services.
During the maintenance, the following services may be impacted:
- IPv6 SLAAC activation/deactivation
- RPNv1 and RPNv2 delivery and configuration change (no impact on the existing traffic)
- Port speed modifications
Sep 15, 17:04 CEST
Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 15:54 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 16:49 CEST
Investigating - Our product team detected that some clusters are impacted by a downtime.
They're currently working on it.
Sep 14, 15:50 CEST
Completed - The scheduled maintenance has been completed.
Sep 15, 11:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:31 CEST
Scheduled - We plan a soft upgrade on our peering router at TH2.
Traffic will be shifted on the other sessions at DC3 or on our different IX.

We do not expect any visible impact.
Sep 9, 14:27 CEST
Sep 14, 2021
Resolved - The uplink has been changed, issue has been solved around 15:57 UTC+2
Sep 14, 16:49 CEST
Update - We are continuing to work on a fix for this issue.
Sep 14, 15:25 CEST
Identified - at 14:34 UTC+2, we lost an uplink on our Object Storage service, we are mitigating the issue.
Sep 14, 14:30 CEST
Resolved - This incident has been resolved.
Sep 14, 16:25 CEST
Identified - Our cPanel platform 1001 is currently facing issues, accessing the dashboard as well as websites hosted on it may be either difficult or impossible.
Our product team has been notified.
Sep 1, 17:24 CEST
Resolved - This incident has been resolved.
Sep 14, 16:25 CEST
Monitoring - Our PHP containers have been restarted and the issue has been fixed.
We are still monitoring the situation. But everything is working and back to normal.
Sep 12, 09:30 CEST
Investigating - We are currently encountering an issue with our php version : 5.6, 7.1, 7.2, 7.3 on the following platform : PF43 & PF44 & PF37.
We are investigating on the situation. In the meantime, you can try to swap your php version to another one, it may resolved the issue until we find a fix.
Sep 11, 12:02 CEST
Resolved - This incident has been resolved.
Sep 14, 16:25 CEST
Monitoring - Our product team has been able to relaunch services, websites appear to be reachable again. We will monitor the situation then close the status once we are sure no further issue is detected.
Sep 9, 10:20 CEST
Investigating - Websites hosted on our platform #41 will display as being under maintenance, our product team has been notified in order to resolve this issue as soon as possible.
Sep 9, 08:55 CEST
Completed - The scheduled maintenance has been completed.
Sep 14, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:33 CEST
Scheduled - Software will be upgraded on agg-op1-1.dc3

It will include such steps:
1) Take all traffic away to agg-op2-1.dc3
2) Upgrade OS
3) Post upgrade checks
4) Return traffic back to agg-op1-1.dc3

Please note that there is no expected impact from the customer side.
Sep 9, 10:06 CEST
Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 09:34 CEST
Investigating - We are currently encountering an issue with all php versions on the following platform: PF25.
Our engineers are currently investigating.
Sep 13, 08:47 CEST