All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] - Switch Maintenance - Room 4-3 Rack E21

We will need to replace the switch in DC3 Room 4-3 Rack E21

The replacement will last about 15min.

Servers will be rebooted on our side to populate the DHCP snooping database.

During this time, all the servers won't be reachable over the public network

Start : 23-Jul-2019 0800Z 1000LT

Duration : 15 minutes

Preventive maintenance due to current heatwave

On 24th & 25th July we will reach record highs, with 42°C being the highest recorded temperature in the last 20 years.
This will be a challenge for our equipment and teams, but everyone is mobilized, and exceptional means have been put in place to keep everything up and running.

This status has been created preemptively and will be updated on July 24th as needed.

Risk evaluation per DC : DC2 High DC3 Very High DC4 No risk DC5 Low risk

[Paris core router bb1.dc3] Router upgrade

Location : Paris - core router bb1.dc3

We are planning to upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This might lead to rerouting / latencies during the maintenance window. All Paris DCs are impacted.

Preparation : 30-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 31-Jul-2019 0200Z (0400LT) - duration 5h

UPDATE: Maintenance was planned for the 23th and 24th, due to high temperatures, we are changing the dates for the 30th and 31st.

TGBT C – DRC control relays replacement

Following a fault on TGBT C DRC control observed on June 12 and the fault identification on June 18 we will replace the PLC control relays and carry out a load test to confirm the installation is fully operational.

impacts: This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start : 19-August-2019 1200Z (1400LT)

Duration: 4 hours

DC3 - Semi-Annual Refrigeration Units Maintenance

We will carry out the semi-annual maintenance of the refrigeration units.

No impact is expected.

Start : 23-Aug-2019 0600Z 0800LT

End : 03-Sept-2019 1530Z 1730LT

Past Incidents

Saturday 9th March 2019

No incidents reported

Friday 8th March 2019

Console Invoice display issue

We are noticing incorrect behavior regarding invoices' generation on Online.net console.
Issue is currently being investigated by our billing team, and we will update this status as soon as we have more details.

Next update by 03.08.18 1600Z (1700LT)

===================

03.08.18 1545Z (1645LT)

Issue has now been fixed.
Invoices showing up on your account are now correct.

03.08.18 1530Z (1630LT)

Issue has been escalated to local team.

Thursday 7th March 2019

API Partial API / Console outage

We are currently experiencing issues regarding PAR APIs. You might also face issues connecting and managing your account from the console.

Our teams are focused on getting it fixed as soon as possible, we will update this status as soon as we have any update.

===================

07/03/19 1800Z (1900LT)

Issue is now fixed, Paris API is stable again.

We are truly sorry for any inconvenience caused.

Wednesday 6th March 2019

FranceIX scheduled maintenance, scheduled 4 months ago

Please note that France-IX is planning to execute a maintenance operation on 06/03/19 0400Z (0500LT).
Maintenance shouldn't last more than 3 hours.

During the maintenance, France-IX will be isolated and all traffic will be rerouted through other links.

Internal backbone maintenance on AMS1 / DC3, scheduled 4 months ago

We are scheduling a corrective and preemptive maintenance on both AMS1 and DC3 backbone.
It should not have any impact on services.

First stage was finished with success and everything is stable. Next stage in 20 mins 06/03/19 0500Z (0530LT).

Maintenance will start on 06/03/19 0400Z (0500LT).

RPN services [RPN] RPN-SAN-HHD3 Unreachable

We are encountering an issue with our RPN-SAN-HHD3. The service is currently unavailable.

===================

07/03/2019 0020Z (0120LT)

Issue has now been fixed and we can confirm after further tests that this SAN is now stable again.
We will have to further review the HA as soon as possible by tomorrow morning.
We are truly sorry for any inconvenience caused.

06/03/2019 2110Z (2210LT)

The root cause has been found. Our engineers are working on a fix.

06/03/2019 1920Z (2020LT)

Issue has been escalated to local team

PAR1 Compute API Paris' API instability

We are noticing instabilities on Paris API since a few minutes.

Root cause has been identified, we are currently working on a fix.
You may have partial unavailability while our engineering team is working on it.

===================

06/03/19 1110Z (1210LT)

Issue is now fixed, Paris API is stable again.
We are truly sorry for any inconvenience caused.

DC2 [DC2] Network unavailability

There is a temporary network issue in :

DC2, Room: 101 101 DC2, Room: 202-B PRO

It can cause unavailability and network port down at many servers.

Network team is already investigating.

===================

06/03/19 0540Z (0640LT)

Issue was identified and solved, all impacted servers should be available again and stable in 5-10 minutes.

06/03/19 0500Z (0600LT)

Issue has been escalated to local team

06/03/19 0600Z (0700LT)

The issue is now fixed. The network unavailability concerned only internal traffic caused by a wrong route inserted during the night in our configuration.

Tuesday 5th March 2019

No incidents reported

Monday 4th March 2019

Global Backbone France-IX exchange incident

A network incident is currently affecting our France-IX exchange point, this will impact all traffic to our peers via this IX, our teams are mobilised to set up a workaround.

Next update by 05.03.19 0800Z (0900LT)

===================

04.03.19 2105Z (2205LT)

France-IX has been isolated, all traffic has been rerouted correctly, we will monitor our network for further issues.

05.03.19 1000Z (1100LT)

Traffic is now re routed through France-IX and the situation is now back to normal.

Sunday 3rd March 2019

Compute Nodes [AMS1] Compute - DNS

We are experiencing a DNS network issue on AMS1. Our team is fully mobilized to solve the problem.

08/02/19 1130Z (1230LT) Issue is now fixed
Compute Nodes [Scaleway] Instance - Starting difficulties - Paris

We are currently encountering an issue with our system. Some instances are not starting properly and can be stuck in 'starting state'. Our teams are working to fix the issue as soon as possible.

===================

03.03.2019 0430Z (0530LT)

Issue has been escalated to local team

03.03.2019 0630Z (0730LT)

Issue is under team investigation

03.03.2019 1300Z (1400LT)

Issue has been fixed by the dedicated team