Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
Scaleway - PAR1 - Network Hardware Upgrade - Scheduled Maintenance

Region : Paris DC2 Time : 26th of March between 1 and 7am GMT

A hardware maintenance will be carried out on our Scaleway network links, this maintenance will impact PAR1 platforms isolating them from our network backbone. Impact should be limited as our network capacity should be high enough to handle traffic during this time.

This maintenance will be conducted on the 26th of March between 1am and 7am GMT and this status will be updated accordingly.

[DC3] Electrical maintenance on rack B12 room 3-1 - Scheduled Maintenance

[DC3] Electrical maintenance on rack B12 room 3-1

Location : DC3 room 3-1 rack B12

What is done : Electrical maintenance

Annual equipment checks have shown the need to proceed with an electrical maintenance on the indicated rack. The power will be switched to the secondary input so there should be no impact. The maintenance will last 30 minutes.

Impact : no impact for customer

Start : 27-March-2019 0630Z 0730LT

Duration : 30 minutes

Scaleway - PAR1 - Network Hardware Upgrade - Scheduled Maintenance

Region : Paris DC2 Time : 28th of March between 1 and 7am GMT

A hardware maintenance will be carried out on our Scaleway network links, this maintenance will impact PAR1 platforms isolating them from our network backbone. Impact should be limited as our network capacity should be high enough to handle traffic during this time.

This maintenance will be conducted on the 28th of March between 1am and 7am GMT and this status will be updated accordingly.

Network maintenance - PAR> AMS - Scheduled Maintenance

Region : PAR/AMS Time : from March 28th, 2019 at 22:00 UTC to March 29th, 2019 at 06:00 am UTC

Maintenance will be carried out on our network link between AMS and PARIS, no impact on the public network, but this maintenance may impact the RPN link between AMS/PAR

Network maintenance - PAR > AMS - Scheduled Maintenance

Region : PAR/AMS Time : from April 7th, 2019 at 00:00 UTC to April 7th, 2019 at 06:00 am UTC

Maintenance will be carried out on our network link between AMS and PARIS, no impact on the public network, but this maintenance may impact the RPN link between AMS/PAR

Duration : 6 hours

Past Incidents

Saturday 9th March 2019

No incidents reported

Friday 8th March 2019

Console Invoice display issue

We are noticing incorrect behavior regarding invoices' generation on Online.net console.
Issue is currently being investigated by our billing team, and we will update this status as soon as we have more details.

Next update by 03.08.18 1600Z (1700LT)

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03.08.18 1545Z (1645LT)

Issue has now been fixed.
Invoices showing up on your account are now correct.

03.08.18 1530Z (1630LT)

Issue has been escalated to local team.

Thursday 7th March 2019

API Partial API / Console outage

We are currently experiencing issues regarding PAR APIs. You might also face issues connecting and managing your account from the console.

Our teams are focused on getting it fixed as soon as possible, we will update this status as soon as we have any update.

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07/03/19 1800Z (1900LT)

Issue is now fixed, Paris API is stable again.

We are truly sorry for any inconvenience caused.

Wednesday 6th March 2019

FranceIX scheduled maintenance, scheduled 2 weeks ago

Please note that France-IX is planning to execute a maintenance operation on 06/03/19 0400Z (0500LT).
Maintenance shouldn't last more than 3 hours.

During the maintenance, France-IX will be isolated and all traffic will be rerouted through other links.

Internal backbone maintenance on AMS1 / DC3, scheduled 2 weeks ago

We are scheduling a corrective and preemptive maintenance on both AMS1 and DC3 backbone.
It should not have any impact on services.

First stage was finished with success and everything is stable. Next stage in 20 mins 06/03/19 0500Z (0530LT).

Maintenance will start on 06/03/19 0400Z (0500LT).

RPN services [RPN] RPN-SAN-HHD3 Unreachable

We are encountering an issue with our RPN-SAN-HHD3. The service is currently unavailable.

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07/03/2019 0020Z (0120LT)

Issue has now been fixed and we can confirm after further tests that this SAN is now stable again.
We will have to further review the HA as soon as possible by tomorrow morning.
We are truly sorry for any inconvenience caused.

06/03/2019 2110Z (2210LT)

The root cause has been found. Our engineers are working on a fix.

06/03/2019 1920Z (2020LT)

Issue has been escalated to local team

PAR1 Compute API Paris' API instability

We are noticing instabilities on Paris API since a few minutes.

Root cause has been identified, we are currently working on a fix.
You may have partial unavailability while our engineering team is working on it.

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06/03/19 1110Z (1210LT)

Issue is now fixed, Paris API is stable again.
We are truly sorry for any inconvenience caused.

DC2 [DC2] Network unavailability

There is a temporary network issue in :

DC2, Room: 101 101 DC2, Room: 202-B PRO

It can cause unavailability and network port down at many servers.

Network team is already investigating.

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06/03/19 0540Z (0640LT)

Issue was identified and solved, all impacted servers should be available again and stable in 5-10 minutes.

06/03/19 0500Z (0600LT)

Issue has been escalated to local team

06/03/19 0600Z (0700LT)

The issue is now fixed. The network unavailability concerned only internal traffic caused by a wrong route inserted during the night in our configuration.

Tuesday 5th March 2019

No incidents reported

Monday 4th March 2019

Global Backbone France-IX exchange incident

A network incident is currently affecting our France-IX exchange point, this will impact all traffic to our peers via this IX, our teams are mobilised to set up a workaround.

Next update by 05.03.19 0800Z (0900LT)

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04.03.19 2105Z (2205LT)

France-IX has been isolated, all traffic has been rerouted correctly, we will monitor our network for further issues.

05.03.19 1000Z (1100LT)

Traffic is now re routed through France-IX and the situation is now back to normal.

Sunday 3rd March 2019

Compute Nodes [AMS1] Compute - DNS

We are experiencing a DNS network issue on AMS1. Our team is fully mobilized to solve the problem.

08/02/19 1130Z (1230LT) Issue is now fixed
Compute Nodes [Scaleway] Instance - Starting difficulties - Paris

We are currently encountering an issue with our system. Some instances are not starting properly and can be stuck in 'starting state'. Our teams are working to fix the issue as soon as possible.

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03.03.2019 0430Z (0530LT)

Issue has been escalated to local team

03.03.2019 0630Z (0730LT)

Issue is under team investigation

03.03.2019 1300Z (1400LT)

Issue has been fixed by the dedicated team