Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[RPN] - Switch maintenance DC5-A Rack B17

[RPN Switch] Switch maintenance DC5-A Rack B17

Location : DC5-A Rack B17

What is done : We will need to power off the RPN switch in DC5-A rack B17 in order to maintain it.

Impact : RPN network will not be reachable during the maintenance.

Start : 17-Dec-2019 1100Z 1200LT

Duration : 60 minutes

Past Incidents

Monday 9th December 2019

[DC3] Maintenance of fire suppression system, scheduled 4 days ago

[DC3] Maintenance of fire suppression system

Maintenances:

-Control VESDA system

-Control manual triggers

-Control of sound and visual alarms

-Control Actuated Devices of Safety

-Control alarm reports

-Controle valves fire suppression (outside datarooms)

-Control smoke extraction and extraction engine.

Impact : No impact for customers

Start : 9-Dec-2019 0500Z 0600LT

Duration : 14 Days

Thursday 21st November 2019

[DC3] - Curative maintenance on LVMB C inter-locking system DN / DR / DS, scheduled 3 weeks ago

[Curative maintenance on LVMB C inter-locking system DN / DR / DS]

The curative maintenance consists of the test on the LVMB C inter-locking system DN / DR / DS to validate the working of this one.

This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Location: DC3 DATACENTER

Impact: None

Start : 21-Nov-2019 0700Z 0800LT
End : 21-Nov-2019 1700Z 1800LT

Duration: 10 hours

[Scaleway API] Instabilities during new deployment, scheduled 3 weeks ago

We are scheduling an API maintenance on November 21th, 8:45AM CEST.
We expect a 15minutes window during which you may experience inconsistent results on your request (either slow or failing).

We will update this status as soon as the maintenance is done.

Start : 21-Nov-2019 0745Z (0845LT)

Expected duration : 15 minutes

Dedibackup [DC3] One Dedibackup server unavailable

One of our dedibackup server on DC3 is currently not reachable.
If you are not able to connect on your dedibackup, it means you are impacted by this outage.

Next update as soon as we have more information

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11.21.19 0845Z (0945LT)

Issue has been escalated to local team

Wednesday 20th November 2019

[SCW] Object Storage - Creation/Deletion of bucket unavailable, scheduled 3 weeks ago

[SCW] Object Storage Unavailability

PAR and AMS region

Because of production operations' implementation, we will turn the databases that deal with the creation / deletion of buckets down.

Buckets won't be able to be created nor deleted.

Start : 20-Nov-2019 1400Z 1500LT

Duration : 15 minutes

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20/11/2019 1445Z (1545LT)

A short unavailability of a few minutes happened when trying to upload in a bucket. We are sorry for the inconvenience and It is now fixed with maintenance completed.

20/11/2019 1400Z (1500LT)

Maintenance has been delayed by 15 minutes and will start at 1515LT

Scaleway ticket's API maintenance, scheduled 3 weeks ago

In order to update our internal information system, we are going to conduct a maintenance on our ticket API.
During the maintenance, you will not be able to consult, create nor update tickets on your Scaleway account.

We expect the downtime to last a few minutes at most.
Our other communication channels stay available for urgent matters.

Thank you for your understanding.

Start: 20-Nov-2019 0700Z 0800LT

Expected duration : Less than 10 minutes.

End : 21-Nov-2019 0800Z 0900LT
DNS Resolvers [DNS] Cloudfare DNS routing issue

We are currently encountering a routing issue toward Cloudflare.
The DNS might not resolve.

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11.20.2019 0615 (0715LT)

The issue has been fixed. If you are still encountering an issue, please contact our assistance.

11.20.2019 0550Z (0650LT)

Issue has been escalated to local team

Tuesday 19th November 2019

[DC3] Maintenance of HV Stations DATA 2, A/C/F1 and B/D/F2 + transformer TR F1, scheduled 3 weeks ago

[DC3] Maintenance of HV Stations DATA 2, A/C/F1 and B/D/F2 + transformer TR F1

The planned preventive maintenance consists of :

-maintenance of HV cells on delivery station “DATA2”and sub-station “B/D/F2”and electrical protection tests.

-Replacement of relay DMCR on transformer TR F1The entire electrical load of DC3 is supplied from “DATA1” delivery station.

The “DATA2” delivery station does not supply any load in normal operation mode. Its switching off for this operation will not have any impact on the datacenter electrical supply. The maintenance of HV sub-station and transformer F1 will be realized while the load is supplied by generators.

Impact : This intervention does not present any particular risk of service interruption and will be processed during working hours

Start : 19-Nov-2019 0700Z 0800LT

Duration : 10 Hours

DC3 DC3 - Power Issue

We are currently experiencing a power issue in DC3 room 4-5 rack : A5 - A8 - C17- C18.

The public and rpn switchs are down.

Racks that were impacted as well but were fixed directly : Room 3-2 Racks E14 and E15 // Room 4-6 Rack E17 // Room 3-5 Rack A5

Team in charge is already investigating to solve it as soon as possible.

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19.11.19 1230Z (1330LT)

All racks are now up and running

19.11.19 1215Z (1315LT)

4-5 rack A5 is now back online

19.11.19 1200Z (1300LT)

4-5 rack A8 is now back online

19.11.19 1150Z (1250LT)

Hardware replacement is ongoing in room 4-5 on racks A5 and C17 to restore access

19.11.19 1120Z (1220LT)

Issue has been escalated to local team

Monday 18th November 2019

Mail [MAIL] Mailing platforms instabilities on Web/Cloud hostings

Our mailing plateforms have been experiencing instabilities in the past few days. It impacts outgoing mailing (along with forwards) and reception.

Our team is deeply engaged on it to find the root cause and fix it as soon as possible.

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27/11/2019 1800Z (1900LT)

In the past few days, we ran deployed multiple internal patches in order to globally improve deliverability and filtering on all our web hosting email servers.
As a result, you shouldn't face issues sending or receiving emails anymore.
Should you still have any issue on your end, please get in touch with our support team about it.

18/11/2019 1500Z (1600LT)

Information are being gathered to treat this optimally

Web [WEBHOSTING] Renewal of SSL certificate failing

We have detected that some SSL certificates are not renewed correctly once expired.

Our team is currently working on this matter to resolve this issue.

In the meantime, please contact our support team so it can be renewed, but a little delay is to be expected.

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21/11/2019 1400Z (1500LT)

The root cause is identified, we now need to work on a patch to deploy.

PAR1 Compute API Random calls failing on PAR1 and Metadata API

We are noticing some API calls failing on our PAR1 and metadata API.
We will update this status as soon as we have additional details to share.

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18/11/19 1350Z (1450LT)

Issue has been escalated to our engineering team and is currently being investigated.

18/11/19 1420Z (1520LT)

Issue has now been fixed, APIs are now stable again.

Sunday 17th November 2019

No incidents reported

Saturday 16th November 2019

No incidents reported

Friday 15th November 2019

Dedibackup Dedibackup delivery issue

Dedibackup storage delivery can't currently be done. We are working on a fix. Dedibackups currently in function are not affected by this.

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18/11/2019 1500Z (1600LT)

Issue has been resolved, past and new dedibackups are now correctly delivered

15/11/2019 1730Z (1830LT)

The product team has identified the root cause and working on a fix

DC2 DC2 - Room 205 - Dedicated Server's installation

We are currently facing issue with ongoing installation on DC2 room 205.

Your installation might not go through. We are currently investigating on this matter.

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15/11/19 1145Z (1245LT)

Issue has been escalated to local team

15/11/19 1330Z (1430LT)

The incident is now over