Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Past Incidents

Wednesday 26th June 2019

[DEDIBACKUP] Infrastructure refresh - server backup-dc3-3, scheduled 6 hours ago

[DEDIBACKUP] Infrastructure refresh : dedibackup server backup-dc3-3

Location : DC3 - dedibackup backup-dc3-3

What is done : data from one dedibackup repository will be migrated on a new storage repository.

Impact : Ftp connections during the reboot time only will be closed. The service will be again operational as soon as the reboot is done.. The maintenance will be transparent for customer and data will stay available in the same way after the change.

Start : 26-Jun-2019 1200Z 1400LT

Duration : 4 hours

Web [WEB HOSTING] Some web sites are unreachable and returning 404 error

We are currently facing an issue with multiple web hosting platforms. Some websites might be unreachable.

We will keep you updated as soon as we have more information.

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06.26.19 1030 (1230LT)

Issue has been escalated to local team

Web [WEB HOSTING] Connection issue

We are currently facing an issue with multiple web hosting platforms.

Some websites might be unreachable.

We will keep you updated as soon as we have more information.

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06.26.19 0100 (0300LT)

Issue has been escalated to local team

06.26.19 0720 (0920LT)

The dedicated team is still working on the issue, we will update this status as soon as we know more.

06.26.19 0805 (1005LT)

The product team has identified the root cause and working on a fix.

06.26.19 0850 (1050LT)

We have fixed the issue

Tuesday 25th June 2019

Product Catalog API Marketplace API unavailable

We are currently experiencing an outage on our Marketplace API.
As a consequence, instance creation is not possible while we are working on the issue.

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25/06/19 1315Z (1515LT)

Our dev team is working on the issue, we will update this status as soon as possible.

25/06/19 1325Z (1525LT)

Issue has now been fixed, services are available again.

Monday 24th June 2019

RPN services RPNv2 instability between Paris and Amsterdam

We have identified a network outage between AMS and Paris impacting RPNv2 traffic between both locations.
We are currently investigating with our network provider, and will update this status accordingly.

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24/06/19 1245Z (1445LT)

Issue escalated to the Network team, currently investigating with our provider.

24/06/19 1320Z (1520LT)

Services are stable following our provider's maintenance.
We will keep monitoring services, and are waiting for a final feedback from our provider regarding the root cause.

DC5 [Paris Datacenters] Specific advanced monitoring during the week due to the heat wave

[Paris Datacenters] Specific advanced monitoring during the week due to the heat wave

Due to the heat wave in Paris region this week, a specific advanced monitoring has been put in place to monitor the infrastructures of our datacenters DC2, DC3 and DC5.

En raison de la canicule prévue en région parisienne cette semaine, un dispositif de surveillance renforcé des infrastructures à été mis en place sur les datacenters DC2, DC3 et DC5.

Global Backbone Route leak on range 62.210.0.0/16

We identified a major incident on routing tables on some providers.

AS701 seems to permit the full routes re-announcement from a downstream ASN of the full view (all internet routes).
That leads to routing loops and inconsistent routing tables for an hour on different networks going through major Tier1 like Level3 / Cogent.
These had impacts on many providers seen on the DFZ Routing table.

We have protection mechanisms to avoid internal traffic getting aspirated by the leak, but we can't have an action on what's going on AS701 and upstream/downstream as we don't have any relationship with them.
We have temporarily blocked the responsible ASN to avoid any issue inside our network.

RPN services SAN connectivity issues

Our teams noticed abnormal behavior on some SAN.
You may experience small disconnections and connectivity issues while our team is working on it.

We will update this status as soon as we have additional details to share.

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24/06/19 1015Z (1215LT)

Product team is currently investigating the root cause.
Updates to come shortly.

24/06/19 1430Z (1630LT)

Issue is now fully fixed and all SANs should be reachable again.
As a final note, it seems like we triggered an ARP cache bug during a (supposedly) transparent maintenance this morning.
Please get in touch with our support team if you are still facing any issue.

Sunday 23rd June 2019

No incidents reported

Saturday 22nd June 2019

No incidents reported

Friday 21st June 2019

Web [WEB HOSTING] Some SSL Issues

We are currently facing an issue with SSL generation, multiple platforms are impacted.

Websites services might be unreachable with an SSL error.

We will keep you updated as soon as we have more information.

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06.21.19 0900 (1100LT)

Issue has been escalated to local team

Thursday 20th June 2019

No incidents reported