Scaleway
Service Under Maintenance
Elements - AZ Operational
90 days ago
100.0 % uptime
Today
fr-par-1 Operational
90 days ago
100.0 % uptime
Today
fr-par-2 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Operational
90 days ago
100.0 % uptime
Today
pl-waw-1 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Operational
90 days ago
99.94 % uptime
Today
Instances Operational
90 days ago
100.0 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
Glacier Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
99.83 % uptime
Today
DBaaS Operational
90 days ago
99.83 % uptime
Today
LBaaS Operational
90 days ago
99.83 % uptime
Today
Container Registry Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
99.99 % uptime
Today
IoT Hub Operational
90 days ago
99.83 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.63 % uptime
Today
DC2 Operational
90 days ago
99.7 % uptime
Today
DC3 Operational
90 days ago
99.86 % uptime
Today
DC5 Operational
90 days ago
98.98 % uptime
Today
AMS Operational
90 days ago
100.0 % uptime
Today
Dedibox - Products Under Maintenance
90 days ago
99.45 % uptime
Today
Dedibox Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
90 days ago
96.22 % uptime
Today
SAN Operational
90 days ago
99.98 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
99.97 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Domains Under Maintenance
90 days ago
100.0 % uptime
Today
Miscellaneous Operational
90 days ago
100.0 % uptime
Today
Excellence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[DC3] Curative maintenance on PLC SSA and SSB Apr 19, 08:00 - Apr 20, 18:00 CEST
Scheduled - We will realize a modification on PLC SSA and SSB to modify certain anomalies.
Installations will be switched to manual mode during the maintenance of the PLC. In case of malfunction of a PLC, the installation will be manually controlled by the operators present on the site.
Apr 8, 17:16 CEST
[PAR1] Instance API unavailability Apr 20, 09:00-09:30 CEST
Update - Maintenance has been postponed to this date :

Start : April 20th, 2021 - 07.00 AM UTC - 09.00 AM CEST
Apr 12, 16:21 CEST
Scheduled - A scheduled maintenance is planned in PAR1 and as a result the API will be unavailable for 30 minutes.

Actions such as instance creation, reboot, deletion and block storage management will not be possible during the maintenance window through our web console, CLI and API :


Start : April 13th, 2021 - 07.00 AM UTC - 09.00 AM CEST

Duration : 30 minutes
Apr 6, 16:01 CEST
A scheduled maintenance is planned on our ticketing tool on Scaleway Elements. As a result, ticketing will not be available in read and write for 2 hours.

You will be able to access https://console.scaleway.com/support/tickets again when the maintenance is complete.


Start : April 20th, 2021 - 08.00 AM UTC - 10.00 AM CEST

Duration : 2 hours
Posted on Apr 15, 10:14 CEST
[BILLING] Database maintenance Apr 22, 06:00-07:00 CEST
Update - The schedule has been modified, and the maintenance will be carried out on April 22nd, between 4:00 AM UTC and 5:00 AM UTC.
Apr 12, 11:30 CEST
Scheduled - A database maintenance is scheduled on our billing database.

The following services will be unavailable during the maintenance :

- Invoice download
- Consumption dashboard
- Billing alert
Apr 6, 10:42 CEST
[DC3] Maintenance on our flow pump May 3, 09:00 - May 4, 21:00 CEST
We are going to do the maintenance on our flow pump.
The operation will be done within our supervision.
Monday 05/03 - Sub-station A & B
Tuesday 05/04 - Sub-station B & C

Start : 05-03-2021
Duration : 36 hours.

Impact : None.
Posted on Apr 2, 15:03 CEST
We’re going to realize the preventive mechanical maintenance of generators.

The maintenance will be performed electrical chain by electrical chain, so that super-rescue generators (chain F1) can recover the load, in the event of an electrical incident coming from the usual network of energy supply.

Maintenance will be carried out according to the following forecast schedule:
• Chain A : GRA1, 10/05 and GRA2, 11/05 + load tests of generators chain A, 11/05
• Chain B : GRB1, 12/05 and GRB2, 17/05 + load tests of generators chain B, 17/05
• Chain C : GRC1, 18/05 and GRC2, 19/05 + load tests of generators chain C, 19/05
• Chain D : GRD1, 20/05 and GRD2, 25/05 + load tests of generators chain D, 25/05
• Chain F1 : GRF1-1, 26/05 and GRF1-2, 27/05+ load tests of generators chain F1, 27/05
• Chain F2 : GRF2-1, 31/05 and GRF2-2, 01/06 + load tests of generators chain F2, 01/06

Every evening, generators on which maintenance has been done will be put back into service and a generators off-load test will be performed. Load tests of at least 30 minutes will be performed after each completed chain.

No generator will remain out of service in absence of the maintenance company.
Posted on Apr 6, 14:16 CEST
[DC3] Pressurization maintenance May 10, 09:00 - May 12, 18:00 CEST
We will realized a pressurization maintenance on substation SSA, SSB and SSC.

-Sub station A, 10/05
-Sub station B, 11/05
-Sub station C, 12/05

This maintenance will be carried by our maintainer under our permanent supervision.

No impact for customer is planned.
Posted on Apr 2, 15:38 CEST
[DC3] Preventive maintenance of Air handling units May 24, 09:00 - May 27, 18:00 CEST
We’re going to realize the preventive maintenance of air handling units of all site.
Maximum cut-off time per CTA : 60 min

Monday24/05 - Room 01 & 02 & 03
Thusday 25/05 - Room 04 & TGBT A
Wednesday 26/05 - TGBT B & C
Thursday 27/05 - TGBT D & F1 & F2

As a result, we will experience a loss of redundancy during the preventive maintenance of a TGBT air handling units.
No impact on TGBT cooling.

Starting CRAC backup of the local TGBT before each intervention on the concerned air handling units.
Interventions controlled by the maintainer with the possibility to restart the air handling unit very quickly.
Posted on Apr 2, 15:48 CEST
[DC3] Preventive maintenance of CRAC units Jun 14, 08:00 - Jun 25, 18:00 CEST
We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLVBs : 21/06/2021to25/06/2021
• Operators halls : 21/06/2021 and23/06/2021
• IT halls n°4 : 17/06/2021 and18/06/2021
• IT halls n°3 : 16/06/2021 and17/06/2021
• IT halls n°2 : 14/06/2021 and15/06/2021
• IT halls n°1 : 14/06/2021 and15/06/2021

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

As a result, we will experience a loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h).
No impact on the cooling of facilities.
Posted on Apr 2, 16:50 CEST
Past Incidents
Apr 19, 2021
Resolved - The switch has been replaced. Servers should be available again shortly.
Apr 19, 06:03 CEST
Investigating - Investigating - We have detected a switch down in DC2 Room 205 Rack D8.
Servers in that rack currently have no public network access and are unreachable.
Apr 19, 02:49 CEST
Apr 18, 2021

No incidents reported.

Apr 17, 2021
Resolved - Situation is back to normal.
Apr 17, 16:10 CEST
Identified - We have identified an issue impacting Object Storage cluster's performance in AMS.
We are working to improve performance as soon as possible.
Apr 17, 13:31 CEST
Apr 16, 2021
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:00 CEST
Scheduled - Two of our three PAR-AMS long haul fiber providers are performing a scheduled maintenance during the night between April 15th and April 16th.

We are going to offload PAR-AMS traffic in order to avoid saturation between Paris and Amsterdam.
Since said traffic will be re-routed, you may experience increased latencies towards some peers.
Apr 15, 12:00 CEST
Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 11:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:30 CEST
Scheduled - We will perform maintenance on the following services:
-Datacenter portals (DC2, DC3, DC4, DC5)
-Internal Ticketos
-SIO services

During this maintenance, the services will not be accessible.
Apr 12, 17:46 CEST
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 08:00 CEST
Scheduled - Impacted services : Power supply of IT chains A and B

We will do the curative maintenance of certain inverters of electrical chains A and B to replace the batteries end of life.
The inverters of these electrical chains supply racks of IT halls.

Operations will be performed by our maintainer under our permanent supervision.

UPS impacted :
ASI A1 - 160 batteries - 12/04/2021
ASI A3 - 160 batteries - 14/04/2021
ASI B3 - 160 batteries - 15/04/2021

This maintenance requires isolating each UPS in order to intervene on the device.
The downtime of an UPS is estimated to take 7 hours.

The operation will be done on one UPS per day and will have no impact on your equipments housed in our Datacenter :
the others UPS of the electrical chain are sized to recover the load from the offline UPS.
Mar 16, 10:43 CET
Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 15:01 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 13, 18:41 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 13, 18:28 CEST
Scheduled - Due to a maintenance we are going to applied on Scaleway Dedibox Domains product, the API and website services will be unavailable for 1 hour.
Apr 13, 18:27 CEST
Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:05 CEST
Scheduled - A scheduled maintenance is planned in part of the room 4-3, DC3, in order to optimize and upgrade our infrastructure.
The impacted racks are : C1 → C22, D1 → D22, E1 → E21, F1 → F21

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional.
Public network will be back online once the maintenance is completed.

If your server is in the said racks, you will receive a ticket on your account.

Start : 14th april, 2021 - 04.00 UTC (06.00 CEST)
Duration : 90 minutes
Mar 24, 11:02 CET
Apr 13, 2021

No incidents reported.

Apr 12, 2021
Completed - The following maintenance is canceled as we found a way to deploy a fix without impact.
Apr 12, 16:26 CEST
Scheduled - A scheduled maintenance is planned in PAR1 and as a result the attaching and detaching of block storage to your instances may be disturbed during this window.

Actions on block storage management may not go through during the maintenance window. In such case we invite you to retry your actions a few minutes later. It will eventually go through over the patching we are applying.

Start : April 13th, 2021 - 07.30 AM UTC - 09.30 AM CEST

Duration : 4 hours and 30 minutes
Apr 6, 16:16 CEST
Resolved - The switch has been replaced and servers in that rack recovered public network access.
Apr 12, 08:44 CEST
Investigating - We have detected a switch down in DC5 Room 1 Rack C51.
Servers in that rack currently have no public network access and are unreachable.
Apr 12, 08:00 CEST
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 12:57 CEST
Investigating - We have detected an issue with DHCP in DC3 Room 4-4, servers in that room currently have issues booting via PXE.
Apr 9, 11:59 CEST
Apr 8, 2021
Resolved - All LBs have been restored.
If you still have an issue please open a ticket through the support team.
Apr 8, 02:04 CEST
Update - All impacted DBaaS and IoT Hub are fixed, we have still some edges cases with a few LB and a few LBs linked to Kapsule clusters which are still being investigated.
Apr 8, 00:12 CEST
Update - Restoration of LBs is almost complete, we are working on a few edge cases that are still stuck
Apr 7, 22:34 CEST
Update - >75% Restoration done
Apr 7, 22:06 CEST
Update - >50% Restoration done
Apr 7, 21:20 CEST
Update - Restoration is ongoing.
Apr 7, 20:27 CEST
Update - The team is preparing to restore affected services, we are taking additional precautions to make sure the process is going smoothly. Restoration is expected to start soon.
Apr 7, 20:08 CEST
Identified - The issue has been identified and is contained, the team is working on restoring impacted services.
Apr 7, 19:18 CEST
Investigating - We have detected an issue on Load Balancers in fr-par.
Currently, all Load Balancers in the region are unavailable.

The following products are also impacted by this incident:
- Kapsule
- Database
- IoT Hub
Apr 7, 19:01 CEST
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 18:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 18:00 CEST
Scheduled - A scheduled maintenance is planned in DC3 (Room 3-5 - Racks C13, C14, C15, C16) on the RPN.

As a result servers will lose their private network connectivity during the maintenance window, but servers and public network connectivity will still be functional. At the end of the maintenance, a release of DHCP might be needed.

Start : April 7th, 2021 - 17:00 UTC - 19:00 CEST

Duration : 10 minutes
Mar 18, 14:07 CET
Completed - The scheduled maintenance has been completed.

Please note we faced a few issues regarding IPv6 provisioning.
You may have to restart your DHCPv6 service to renew your lease.
Apr 7, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 CEST
Scheduled - A scheduled maintenance is planned in part of the room 4-4, DC3, in order to optimize and upgrade our infrastructure.
The impacted racks are : A1 → A23, B1 → B23, C1 → C22, D1 → D22

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional.
Public network will be back online once the maintenance is completed.

If your server is in the said racks, you will receive a ticket on your account.

Start : 7th april, 2021 - 04.00 UTC (06.00 CEST)
Duration : 90 minutes
Mar 24, 11:05 CET
Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 14:01 CEST
Scheduled - A scheduled maintenance is planned in Room : 1-1 / Rack : C33 / Block : G in order to fix a redundancy issue.

As a result servers will be unavailable during the operation and they will be back on once it's over.

No modification is to be expected on your side following the maintenance.

Start :
April 6th, 2021 - 12:00 UTC - 14:00 CEST

Duration :
1 hour
Mar 19, 14:00 CET
Resolved - This incident has been resolved.
Apr 6, 13:08 CEST
Monitoring - A fix has been implemented, and we are monitoring the results.
Apr 4, 22:52 CEST
Investigating - Our Webhosting platform 27 is not responding.
Websites hosted on this platform are unreachable.

Issue has been escalated to our Product team.
Status will be updated as soon as we have additional details to share.
Apr 4, 20:07 CEST
Apr 5, 2021
Completed - The scheduled maintenance has been completed.
Apr 5, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 14:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 15:07 CEST
Scheduled - A scheduled maintenance is planned in Room : 1-1 / Rack : D33 / Block : F in order to fix a redundancy issue.

As a result servers will be unavailable during the operation and they will be back on once it's over.

No modification is to be expected on your side following the maintenance.

Start :
April 6th, 2021 - 12:00 UTC - 14:00 CEST

Duration :
1 hour
Apr 2, 15:06 CEST