Investigating - We are noticing abnormal network consumption since earlier today, and received multiple reports regarding network instabilities.
Our teams are currently investigating the issue, and the status will be updated accordingly as soon as we have additional details to share.

We suspect all fr-par-1 services to be impacted.
Jan 20, 19:06 UTC
Update - We are continuing to work on a fix for this issue.
Jan 20, 10:53 UTC
Identified - Following a policy change at UCEPROTECT, our ASN AS12876 has been listed on UCEPROTECTL3.
We're currently investigating the reasons for this listing and are contacting UCEPROTECT about the issue.

===============

19/01/2021 0800 UTC (0900 LT)
Issue has been escalated to local team
Jan 20, 10:16 UTC
Update - We are continuing to work on a fix for this issue.
Jan 20, 10:53 UTC
Identified - We are currently encountering an issue with our payment provider.
Some transactions with credit cards are failing. We are working on a fix

================

11/01/2021 1300 UTC (1400 LT)
For Scaleway Elements only, the issue is solved. You can add your card again and then retry the payment.

08/01/2021 0920 UTC (1020 LT)
The product team has identified the root cause and working on a fix.

08/01/2021 0910 UTC (1010 LT)
Issue has been escalated to local team
Jan 20, 10:20 UTC
Elements - AZ Degraded Performance
90 days ago
100.0 % uptime
Today
fr-par-1 Degraded Performance
90 days ago
100.0 % uptime
Today
fr-par-2 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Operational
90 days ago
100.0 % uptime
Today
pl-waw-1 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Operational
90 days ago
100.0 % uptime
Today
Instances Operational
90 days ago
100.0 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
Glacier Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
100.0 % uptime
Today
DBaaS Operational
90 days ago
100.0 % uptime
Today
LBaaS Operational
90 days ago
100.0 % uptime
Today
Container Registry Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
100.0 % uptime
Today
IoT Hub Operational
90 days ago
100.0 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.98 % uptime
Today
DC2 Operational
90 days ago
100.0 % uptime
Today
DC3 Operational
90 days ago
99.93 % uptime
Today
DC5 Operational
90 days ago
100.0 % uptime
Today
AMS Operational
90 days ago
100.0 % uptime
Today
Dedibox - Products Operational
90 days ago
100.0 % uptime
Today
Dedibox Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
90 days ago
100.0 % uptime
Today
SAN Operational
90 days ago
100.0 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
100.0 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Operational
90 days ago
100.0 % uptime
Today
Excellence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will do the curative maintenance of the pumps unit of chillers 5.
The 2020 thermography report shows a tightening fault on a circuit breaker.
Operations will be performed by our maintainer.

Since only one refrigeration unit is switched off at the same time, only the redundancy is degraded.

In the event of a failure of a chiller operating in the same substation as the maintenance one, our maintainer will have the possibility to restart the chiller quickly or, in case of failure, to mix the chilled water networks SSA and SSB.

Impact :
None expected.

Start :
January 26th, 2021 : 0900 UTC (1000 LT)

Duration :
7 hours 30 minutes
Posted on Jan 20, 10:37 UTC
A scheduled maintenance is planned in Room : 202-B / Rack : H9 in DC2 in order to replace a faulty equipement.

As a result servers will be powered off during the operation and will be back on once it's over.

The status will be updated accordingly at the end of the maintenance for you to manage your server again.

Start :
January 27th, 2021 - 0800 UTC (0900 LT)

Duration :
30 minutes
Posted on Jan 20, 10:41 UTC
A scheduled maintenance is planned in DC3 in order to upgrade our optical transmission infrastructure.
The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.

Impact :
No production downtime during the maintenance window.

Updates will be posted below as the maintenance is going on.

Start :
February 10th, 2021 : 0800 UTC (0900 LT)

Duration :
3 hours
Posted on Jan 20, 10:29 UTC
A scheduled maintenance is planned in DC2 in order to upgrade our optical transmission infrastructure.
The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.

Impact :
No production downtime during the maintenance window.

Updates will be posted below as the maintenance is going on.

Start :
February 17th, 2021 : 0800 UTC (0900 LT)

Duration :
4 hours
Posted on Jan 20, 10:32 UTC
[DC5] Maintenance on power suply Mar 3, 07:00 - Mar 5, 13:00 UTC
We are planning a preventive maintenance on our power supply and we will test the redundancy.

Impact : None.

Each day a part of the power supply system will be tested. The whole maintenance will last 3 days.

Start on : 2021-03-03 at 7:00AM
It will end on : 2021-03-06 at 2:00PM.
Posted on Jan 20, 15:52 UTC
Past Incidents
Jan 20, 2021
Resolved - The issue has been fixed. Everything is back to normal !
Jan 20, 17:57 UTC
Identified - We still have an issue on RPN DC3 S31 F11 rack.
We will proceed to the replacement of the device in the upcoming minutes.
Jan 20, 16:33 UTC
Update - Issue on public link (DC3-S44-E10) has now been fixed.
Our teams are still actively working on the RPN issue.
Jan 20, 13:32 UTC
Investigating - We are currently facing switch issues causing unavailability on the following networks :
Private link is down on DC3-S31-F11
Public link is down on DC3-S44-E10

We are currently working with datacenter teams in order to get it fixed as soon as possible.
Jan 20, 13:20 UTC
Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.