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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] Semi-annual maintenance of chillers

[DC3] Semi-annual maintenance of chillers

We will do the semi-annual maintenance of the chillers, according to the manufacturer’s maintenance range.
Operations will be performed by the manufacturer and supervised by our maintainer, according to the following previsional schedule:

  • Monday 17/08: Chiller n°1, Substation A
  • Tuesday 18/08: Chiller n°2, Substation A
  • Wednesday 19/08: Chiller n°3, Substation A
  • Thursday 20/08: Chiller n°4, Substation B
  • Friday 21/08: Chiller n°5, Substation B
  • Monday 24/08: Chiller n°6, Substation B
  • Monday 31/08: Chiller n°7, Substation C
  • Tuesday 01/09: Chiller n°8, Substation C

Substations A and B supply the chilled water network of the computer halls.
Substation C supplies the chilled water network of the operators halls and the air handling units.

Impact : None expected

Start: 17-Aug-2020 0630Z (0830LT)
End: 01-Sep-2020 0330Z (0530LT)
[DC3] Load tests of generators and PLC software updates

[DC3] Load tests of generators and PLC software updates

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure by carrying out generator tests chronologically on the following electrical chains : A / B / C / D / F1 and F2.

During the load tests on the electric chains A / B / C and D, we will proceed to F1 line up backup test.
Description of operations :

  • 25/08/2020:
    • Morning: Load test on the electric chain A with F1 line up backup test.
    • Afternoon: Load test on the electric chain B with F1 line up backup test.
  • 26/08/2020:
    • Morning: Load test on the electric chain C with F1 line up backup test.
    • Afternoon: Load test on the electric chain D with F1 line up backup test.
  • 27/08/2020: As part of the mobile chillers installation, we will update PLC software on chains F1 and F2. After we will proceed to load test on the chains F1 andF2.

During the F1 line up backup test, we will simulate a failure of the generators in order to validate the F1 lineup backup scenario.Our teams and usual maintenance companies will be mobilized for the perfect workflow.

Impact : None expected

Start: 25-Aug-2020 0600Z (0800LT)
End: 27-Aug-2020 1600Z (1800LT)

Past Incidents

Friday 7th August 2020

No incidents reported

Thursday 6th August 2020

No incidents reported

Wednesday 5th August 2020

[INSTANCE] Scheduled maintenance on FR-PAR instance API, scheduled 2 days ago

Our Instance team is scheduling a maintenance on the instance API.
The maintenance will be done in a 1-hour window.

Impact :
The response time can slightly increase and some 500 errors may occur.

Tuesday 4th August 2020

DNS Resolvers [DNS] Instance name change from cloud.scaleway.com to instances.scw.cloud

[DNS] Instance name change from cloud.scaleway.com to instances.scw.cloud

We are planning a change in the DNS domain used by all Scaleway Instances on September 28, 2020. This message is relevant to you if you use public or private DNS name ending with pub.instances.scw.cloud or priv.instances.scw.cloud to address your instances in your infrastructure design.

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28/09/20 0600Z (0800LT)

Our old DNS service will be stopped

04.08.20 0600Z (0800LT)

Our new DNS service is now fully working

DC3 [DC3] Multiple bay in room 4-4 unavailable

We've noticed some bay unavailable in room 4-4 ( B19, B20, B21)

The dedicated team has been alerted.

We will update this status as soon as possible

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08.04.2020 1205Z (1405LT)

Issue has been solved by our engineers

08.04.2020 0640Z (0840LT)

Issue has been escalated to local team

Monday 3rd August 2020

No incidents reported

Sunday 2nd August 2020

PAR1 Compute API [Scaleway] PARIS - Hypervisor down

We have identified an issue with one of our hypervisor.

Impacted instances are unreachable, administrative actions (stop, reboot, etc) are not properly executed, resulting in the instance getting stuck.

08.03.20 0730Z (0930LT)

The issue was related to the IPMI card. It has been fixed. Everything is back to normal.

08.03.20 1300Z (1500LT)

Issue has been escalated to our local team

Saturday 1st August 2020

Object Storage [SCW] Object Storage - Disconnection and Low Performances

[SCW] Object Storage - Low Performances

PAR and AMS region We are currently investigating the source of major slowdowns regarding Object Storage

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08.02.20 1824Z (1624)

Our teams have been able to stabilize the services.
If you notice any issue(s) please contact our support team.

08.01.20 1900Z (1700LT)

Issue has been escalated to local team

Dedibackup [Dedibackup] Connection issues

Some of our Dedibackup servers are unavailable at the moment, you may experience issues when trying to connect to your backup FTP space.

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08.03.20 1210Z (1410LT)

Issue has been solved by our product team.

08.01.20 1100Z (1300LT)

Issue has been escalated to local team.