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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC5] Scheduled maintenance Room 1 - Racks A19, A20, A22, A23, A24

A scheduled maintenance is planned in DC5 (Room 1 - A19, A20, A22, A23, A24) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 10 and 20 minutes.

Updates will be posted below as the maintenance is going on.

Start : September 23th, 2020 - 05:00 UTC

Duration : 2 hours

[DC3] Maintenance on power contactor

We will carry out curative maintenance on GF1, GF3, and GF5: Replacement of contactors on A and B circuit.

  • Thursday 24/09: Chiller n°1 substation A
  • Friday 25/09: Chiller n°3 substation A
  • Monday 12/10: Chiller n°5 substation B

Impact: None expected

Start: 24-Sep-2020 0700Z (0900LT)
End: 12-Oct-2020 1400Z (1600LT)
[ROUTER] Core router maintenance - Preparation

Location : Paris - Core router bb1.dc3

What is done : Upgrade hardware and reload bb1.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • Start time : 29-Sept-2020 0300 UTC (0500 UTC+2)

  • End time : 29-Sept-2020 0500 UTC (0700 UTC+2)

[ROUTER] Core router maintenance - Upgrade

Location : Paris - Core router bb1.dc3

What is done : Upgrade hardware and reload bb1.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Upgrade - duration 4h

  • Start time : 30-Sept-2020 0200 UTC (0400 UTC+2)

  • End time : 30-Sept-2020 0600 UTC (0800 UTC+2)

[DC3] Annual maintenance of UPS

Annual maintenance of UPS in DC3

We will perform the annual maintenance of the inverters of electrical chains A, B, C and D. The inverters of these electrical chains supply racks of IT halls.

Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule :

 Day                   Impacted electrical chain
 Monday 05 October     Electrical chain A
 Tuesday 06 October    Electrical chain B
 Wednesday 07 October  Electrical chain C
 Thursday 08 October   Electrical chain D
 Friday 09 October     Reserved if planning delayed

This maintenance requires isolating each UPS in order to intervene on the device. The downtime of an UPS is estimated to take 30 minutes.

The operation will be done UPS by UPS and will have no impact on your equipments housed in our Datacenter : the others UPS of the electrical chain are sized to recover the load from the offline UPS.

Impact : None

Start : 5-Oct-2020 0630Z (0830LT)
End: 9-Oct-2020 1530Z (1730LT)

Duration : 5 Days

[ROUTER] Core router maintenance - Preparation

Location : Paris - Core router bb2.dc3

What is done : Upgrade hardware and reload bb2.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • Start time : 14-Oct-2020 0300 UTC (0500 UTC+2)

  • End time : 14-Oct-2020 0500 UTC (0700 UTC+2)

[ROUTER] Core router maintenance - Upgrade

Location : Paris - Core router bb2.dc3

What is done : Upgrade hardware and reload bb2.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Upgrade - duration 4h

  • Start time : 15-Oct-2020 0200 UTC (0400 UTC+2)

  • End time : 15-Oct-2020 0600 UTC (0800 UTC+2)

Past Incidents

Friday 4th October 2019

[Webhosting] Webhosting platform maintenance, scheduled 11 months ago

[Webhosting] Webhosting platform maintenance

A drive needs to be replaced in one of our webhosting platforms to ensure optimal working conditions.

Impact: Some downtime is to be expected for some of our webhosting customers.

Start: 04-Oct-2019 1400Z (1600LT)
End: 04-Oct-2019 1429Z (1629LT)

Duration : 10 minutes

Console [SCALEWAY] 502 Error

Momentary 502 errors on Scaleway

===================

04/10/19 1245Z (1445LT)

The product team has identified the root cause and fixed it

Cache issues may remain

Dedibackup [Dedibackup] Delivery issues

We have noticed issues with the Dedibackup platform, and new Dedibackup FTP spaces are currently not being delivered.

===================

10.04.19 1606Z (1806LT)

Issue with Dedibackup has been fixed

10.04.19 1345Z (1545LT)

Issue has been escalated to local team

Global Backbone Routing issue through one of our network provider

For a few minutes, one of our network provider faced issues in their network, causing packet losses and traffic drops at multiple destinations.
Issue has now been fixed and traffic should be stable again.

Should you still experience issues, please get in touch with our support team by ticket.

Thursday 3rd October 2019

[Webhosting] Webhosting platform maintenance, scheduled 11 months ago

[Webhosting] Webhosting platform maintenance

A drive needs to be replaced in one of our webhosting platforms to ensure optimal working conditions.

Impact : Some downtime is to be expected for some of our webhosting customers.

Start: 03-Oct-2019 1400Z (1600LT)
End: 03-Oct-2019 1420Z (1620LT)

Wednesday 2nd October 2019

Console [CONSOLE] Billing page unavailability

We have detected an issue with Scaleway console billing page.

Downloading invoice, new credit card adding may return an error on your console.

Our engineers are working on fixing this as soon as possible.

===================

2019-10-04 1030Z (1230LT)

Issue has fixed earlier yesterday and everything seems to be stable again.
Should you still face issues on your end, please contact our support team by ticket.

2019-10-02 1530Z (1730LT)

Issue has been escalated to local team

AMS1 Compute API [AMS] Instance creation unavailable

The creation of instances on Amsterdam is currently impossible.
We suggest creating an instance on Paris in the meantime.

Next update in 2 hours

===================

03/10/2019 1200Z (1400LT)

Issue has been fully fixed yesterday evening.
Following further tests, we can confirm that all services are now restored and stable again.
Should you still encounter issues on your end, please get in touch with our support team by ticket.

02/10/2019 1520Z (1720LT)

Issue has been solved and instances can now be created properly.

02/10/2019 1420Z (1620LT)

Issue has been escalated to local team

Console [Invoices] Error on invoice downloading

We have detected an issue with invoice downloading

Downloading invoices may return an error on your console.

Our engineers are working on fixing this as soon as possible.

===================

2019-10-02 1530Z (1730LT)

Invoices for 2018 and 2019 are now available. Others will be coming soon.

2019-10-02 1230Z (1430LT)

Issue has been escalated to local team

Object Storage [Object Storage] AMS - Buckets unavailability

We have detected an issue with our Object Storage service in AMS.

Buckets may be unavailable for some customers, and may fail to show both in the console or through the API.

Our engineers are working on fixing this as soon as possible.

===================

03/10/2019 1330Z (1530LT)

Dear Scaleway customer,
Yesterday, October the 2nd, at 11AM (Paris time), we launched a maintenance on our clusters located in Amsterdam. This maintenance was meant to enhance the size of the clusters, adding new storage pods to host your ever-growing data.
Even though this maintenance underwent successful testing in our staging environment, we faced an availability outage that impacted your buckets. Your data remain safe and are not impacted. However, you might have noticed 40x errors, or no bucket listed on the console making your data unreachable during 12 to 30 hours. The team spent the whole afternoon fixing the issue and your data are now available again. We fully understand that this situation is not acceptable and we truly apologize for the inconvenience it caused. In case your bucket(s) remain(s) unavailable, please contact our support team directly.

03/10/2019 1530Z (1730LT)

We are still restoring pending buckets. No data loss to expect, but process is quite long since each bucket has to be processed one by one.
We will continue updating this status in the process.

2019-10-02 1920Z (2120LT)

The issue has been fixed for almost all buckets. We are still looking to resolve the matter for a few buckets.

2019-10-02 1530Z (1730LT)

Unavailable buckets are coming back up, but the process will be long.

2019-10-02 1400Z (1600LT)

The issue is taking longer than expected to fix.
The product team is still working on permanently fixing the issue.

2019-10-02 1000Z (1200LT)

The product team has identified the root cause and working on a fix

2019-10-02 0945Z (1145LT)

Issue has been escalated to local team

Tuesday 1st October 2019

No incidents reported

Monday 30th September 2019

DC5 [NETWORK] - Issue in DC5 Room 1 Rack C33 and D35

We have detected a network issue in DC5 room 1, rack C33 and D35

Both switches are not available for the moment and servers are not accessible.

We are working on fixing this as soon as possible.

*Next update by ##### 09.30.19 0800Z (1000LT)

===================

09.30.19 0900Z (1100LT)

Rack D35 is now up

09.30.19 0713Z (0913LT)

Rack C33 is now up

09.30.19 0700Z (0900LT)

Rack D35 in DC5 is currently partially not reachable. Rack C33 in DC5 is not reachable. Actions are being taken at the moment to correct this

09.30.19 0530Z (0730LT)

Issue has been escalated to local team

Sunday 29th September 2019

No incidents reported

Saturday 28th September 2019

No incidents reported