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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] Preventive maintenance of contactors

We're going to perform preventative maintenance on the refrigeration units at DC3. These will be stopped 1 by 1, only the redundancy is degraded.

The maintenance will be done according to the following schedule :

Start: 04.06.2020: 0800Z (0900LT) End: 04.08.2020: 1500Z (1600LT)

Impacts on services : Loss of cooling redundancy during the preventive maintenance

[DC3] Semi-annual maintenance of distribution pumps

[DC3] Semi-annual maintenance of distribution pumps

We will do the semi-annual maintenance of the distribution pumps.Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Tuesday 14/04 Sub-stationA
Wednesday 15/04 Sub-stationB
Thursday 16/04 Sub-stationC

Substations A and B supply the chilled water network of the computer halls.Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : None

Start : 14-Apr-2020 0800Z 0900LT
End : 16-Apr-2020 1700Z 1800LT

Duration : 3 Days

[DC3] Update PLC software - Generators load tests

[DC3] Update PLC software on F1/F2 chains and load test of generators on F1 / F2 chains

Load tests of generators on IT chains with F1 line up backup test

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure by carrying out generator tests chronologically on the following electrical chains : A / B / C / D / F1 and F2. During the load tests on the electric chains A / B / C and D, we will proceed to F1 line up backup test.

Descripton of operations :

21/04/2020: Morning: Load test on the electric chain A with F1 line up backup test.

Afternoon: Load test on the electric chain B with F1 line up backup test.

22/04/2020: Morning:Load test on the electric chain C with F1 line up backup test.

Afternoon: Load test on the electric chain D with F1 line up backup test.

23/04/2020: As part of the mobile chillers installation, we will update PLC software on chains F1 and F2. After we will proceed to load test on the chains F1 andF2. During the F1 line up backup test, we will simulate a failure of the generators in order to validate the F1 lineup backup scenario. 

Our teams and usual maintenance companies will be mobilized for the perfect workflow.

Start : 21-Apr-2020 0700Z 0800LT
End : 23-Apr-2020 1700Z 1800LT

Duration : 3 Days

Past Incidents

Friday 4th October 2019

[Webhosting] Webhosting platform maintenance, scheduled 6 months ago

[Webhosting] Webhosting platform maintenance

A drive needs to be replaced in one of our webhosting platforms to ensure optimal working conditions.

Impact: Some downtime is to be expected for some of our webhosting customers.

Start: 04-Oct-2019 1400Z (1600LT)
End: 04-Oct-2019 1429Z (1629LT)

Duration : 10 minutes

Console [SCALEWAY] 502 Error

Momentary 502 errors on Scaleway

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04/10/19 1245Z (1445LT)

The product team has identified the root cause and fixed it

Cache issues may remain

Dedibackup [Dedibackup] Delivery issues

We have noticed issues with the Dedibackup platform, and new Dedibackup FTP spaces are currently not being delivered.

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10.04.19 1606Z (1806LT)

Issue with Dedibackup has been fixed

10.04.19 1345Z (1545LT)

Issue has been escalated to local team

Global Backbone Routing issue through one of our network provider

For a few minutes, one of our network provider faced issues in their network, causing packet losses and traffic drops at multiple destinations.
Issue has now been fixed and traffic should be stable again.

Should you still experience issues, please get in touch with our support team by ticket.

Thursday 3rd October 2019

[Webhosting] Webhosting platform maintenance, scheduled 6 months ago

[Webhosting] Webhosting platform maintenance

A drive needs to be replaced in one of our webhosting platforms to ensure optimal working conditions.

Impact : Some downtime is to be expected for some of our webhosting customers.

Start: 03-Oct-2019 1400Z (1600LT)
End: 03-Oct-2019 1420Z (1620LT)

Wednesday 2nd October 2019

Console [CONSOLE] Billing page unavailability

We have detected an issue with Scaleway console billing page.

Downloading invoice, new credit card adding may return an error on your console.

Our engineers are working on fixing this as soon as possible.

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2019-10-04 1030Z (1230LT)

Issue has fixed earlier yesterday and everything seems to be stable again.
Should you still face issues on your end, please contact our support team by ticket.

2019-10-02 1530Z (1730LT)

Issue has been escalated to local team

AMS1 Compute API [AMS] Instance creation unavailable

The creation of instances on Amsterdam is currently impossible.
We suggest creating an instance on Paris in the meantime.

Next update in 2 hours

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03/10/2019 1200Z (1400LT)

Issue has been fully fixed yesterday evening.
Following further tests, we can confirm that all services are now restored and stable again.
Should you still encounter issues on your end, please get in touch with our support team by ticket.

02/10/2019 1520Z (1720LT)

Issue has been solved and instances can now be created properly.

02/10/2019 1420Z (1620LT)

Issue has been escalated to local team

Console [Invoices] Error on invoice downloading

We have detected an issue with invoice downloading

Downloading invoices may return an error on your console.

Our engineers are working on fixing this as soon as possible.

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2019-10-02 1530Z (1730LT)

Invoices for 2018 and 2019 are now available. Others will be coming soon.

2019-10-02 1230Z (1430LT)

Issue has been escalated to local team

Object Storage [Object Storage] AMS - Buckets unavailability

We have detected an issue with our Object Storage service in AMS.

Buckets may be unavailable for some customers, and may fail to show both in the console or through the API.

Our engineers are working on fixing this as soon as possible.

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03/10/2019 1330Z (1530LT)

Dear Scaleway customer,
Yesterday, October the 2nd, at 11AM (Paris time), we launched a maintenance on our clusters located in Amsterdam. This maintenance was meant to enhance the size of the clusters, adding new storage pods to host your ever-growing data.
Even though this maintenance underwent successful testing in our staging environment, we faced an availability outage that impacted your buckets. Your data remain safe and are not impacted. However, you might have noticed 40x errors, or no bucket listed on the console making your data unreachable during 12 to 30 hours. The team spent the whole afternoon fixing the issue and your data are now available again. We fully understand that this situation is not acceptable and we truly apologize for the inconvenience it caused. In case your bucket(s) remain(s) unavailable, please contact our support team directly.

03/10/2019 1530Z (1730LT)

We are still restoring pending buckets. No data loss to expect, but process is quite long since each bucket has to be processed one by one.
We will continue updating this status in the process.

2019-10-02 1920Z (2120LT)

The issue has been fixed for almost all buckets. We are still looking to resolve the matter for a few buckets.

2019-10-02 1530Z (1730LT)

Unavailable buckets are coming back up, but the process will be long.

2019-10-02 1400Z (1600LT)

The issue is taking longer than expected to fix.
The product team is still working on permanently fixing the issue.

2019-10-02 1000Z (1200LT)

The product team has identified the root cause and working on a fix

2019-10-02 0945Z (1145LT)

Issue has been escalated to local team

Tuesday 1st October 2019

No incidents reported

Monday 30th September 2019

DC5 [NETWORK] - Issue in DC5 Room 1 Rack C33 and D35

We have detected a network issue in DC5 room 1, rack C33 and D35

Both switches are not available for the moment and servers are not accessible.

We are working on fixing this as soon as possible.

*Next update by ##### 09.30.19 0800Z (1000LT)

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09.30.19 0900Z (1100LT)

Rack D35 is now up

09.30.19 0713Z (0913LT)

Rack C33 is now up

09.30.19 0700Z (0900LT)

Rack D35 in DC5 is currently partially not reachable. Rack C33 in DC5 is not reachable. Actions are being taken at the moment to correct this

09.30.19 0530Z (0730LT)

Issue has been escalated to local team

Sunday 29th September 2019

No incidents reported

Saturday 28th September 2019

No incidents reported